Catch 22

Gary · Jun 17, 2011, 10:33:09

Quote from: bsw on Jun 17, 2011, 10:12:18
24 Hrs on and no change.

I thought you were told 72 hours, not 24, be patient see what happens.

Steve · Jun 17, 2011, 12:39:01

A BT speedtest will tell if BT have done anything re your IP profile.

Gary · Jun 17, 2011, 12:59:05

Quote from: Steve on Jun 17, 2011, 12:39:01
A BT speedtest will tell if BT have done anything re your IP profile.

Why on eath cant BT make a flash based version? Lion wont even have Java nless you install it, and tbh I won't. I don't even install shockwave anymore.

pctech · Jun 17, 2011, 13:02:28

I think Java is supposed to be lower overheads than Flash because no graphic data has to be sent.

Gary · Jun 17, 2011, 13:06:51

Quote from: pctech on Jun 17, 2011, 13:02:28
I think Java is supposed to be lower overheads than Flash because no graphic data has to be sent.

Guess I wont be using that if I install Lion, really cant be bothered with java just for BT speed tests. TB use a Flash based one as well as java... I think...

Simon · Jun 17, 2011, 13:58:49

Does the TB one give the IP profile?

pctech · Jun 17, 2011, 14:01:04

If you get line problems you'll have to Gary because as you know its BT's way or no information superhighway

Rik · Jun 17, 2011, 17:16:58

Quote from: Simon on Jun 17, 2011, 13:58:49
Does the TB one give the IP profile?

Not afaik.

.Griff. · Jun 17, 2011, 17:21:58

Nope they don't.

Steve · Jun 17, 2011, 17:29:23

This thread highlights the value of the BT Speedtest, sadly without it there would have been no evidence of the IP profile mismatch

Simon · Jun 17, 2011, 17:43:53

Indeed. It's just a shame only the BT Speedtester will provide the IP profile.

Rik · Jun 17, 2011, 17:44:54

And that it's such a hit and miss affair getting a result.

Simon · Jun 17, 2011, 18:17:34

Aamoi, why can other speedtesters not give the profile?

Glenn · Jun 17, 2011, 18:20:33

They only measure throughput and can't access BT exchanges to access the profile.

.Griff. · Jun 17, 2011, 18:20:55

Quote from: Simon on Jun 17, 2011, 18:17:34
Aamoi, why can other speedtesters not give the profile?

I assume it's because you enter the line number into the BT Speedtester and the IP Profile is "looked up" from that rather than anything to do with the test itself.

I guess BT wouldn't be all that happy letting any third party have access to that information.

Simon · Jun 17, 2011, 18:23:58

Good point, Griff.

bsw · Jun 18, 2011, 11:03:27

Quote from: Gary on Jun 17, 2011, 10:33:09
I thought you were told 72 hours, not 24, be patient see what happens.

I think "allow 72 hours" means that it could be up to 72 hours not it will be exactly 72 hours.

Anyway it now 48 hours and my speed is slighly worse.

Simon · Jun 18, 2011, 11:12:14

What does the BT speedtest say now?

bsw · Jun 18, 2011, 18:58:14

Quote from: Simon on Jun 18, 2011, 11:12:14
What does the BT speedtest say now?

Times out.

Rik · Jun 18, 2011, 19:13:52

All any of us can say is 'keep trying'. Simon Davies has told you why they need the result from you, and until they have that, and 72 hours have passed with no change, there's little that they can get BT to do, except send out an engineer to you at a potential cost of some £230.

bsw · Jun 19, 2011, 11:09:38

Quote from: Rik on Jun 18, 2011, 19:13:52
All any of us can say is 'keep trying'. Simon Davies has told you why they need the result from you, and until they have that, and 72 hours have passed with no change, there's little that they can get BT to do, except send out an engineer to you at a potential cost of some £230.

Well yes I wasn't expecting you to say anything different - just keeping you all updated.

Now the good news - speed back up to 5.6 , nearly where it was before. Still can't get BTSpeedtester to run but don't care anyway.

It would be nice to know what caused the problem - wonder if I'll ever find out. If I do I'll post it here to add to communal "knowledge".

Personally I suspect a BT "plot" to get me back as a subscriber.

Glenn · Jun 19, 2011, 11:12:32

Good to know it is recovering.

Rik · Jun 19, 2011, 11:13:33

I've had a couple of bad spells with the line in the past six weeks, loss of 2M of sync, obvious noise on the line (both lines, actually) which has disappeared as suddenly as it arrived. My conclusion was that the mass of BT engineering work being done ahead of FTTC was involved, but I'll never know for sure.

FritzBox · Jun 19, 2011, 16:09:30

With all the excitement of folk getting the speedtester to work, thought I'd give it a go. Guess what, got my usual

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

What a complete load of utter rubbish it is

Rik · Jun 19, 2011, 16:13:49

On which we all agree.