Mail flagged as SPAM

[sparky]

Every time I get an email from my son from his personal "orange" email address, idnet's mail server flags it as SPAM.

Is there anywhere in my account settings I can mark email from an address as "not spam" or "trusted ?

This is happening on the mail server, not on my desktop, as it is marked as spam if I log in through webmail.

Thanks.

[Bill]

Log in to your account, under the Email heading click "Existing Addresses", against the appropriate address click "Message Filters", then you can use either "Whitelist Wizard" or "Create Rules" to do what you want.

Whitelisting is the easiest, I think.

[sparky]

Bill,

Sorry, I dont follow. Presumably you mean log into my idnet.com webmail.

I can't find anything that says "existing addresses" or "message filters"   

[sparky]

ooops.

Sorry Bill. Got it now. You mean log into my idnet user account.  OK Have found the headings........

[sparky]

OK. The email address in question is already whitelisted.

But any email from that address still shows as spam   

[Bill]

I get that on some of my whilelisted addresses but not on others, I was hoping it wouldn't happen to you

Short of turning the spam filters off (checkbox below the email rules) I don't know how to get around it, sorry

[Bill]

FWIW I raised the point earlier (here) about aggressive spam filtering, I think we're stuck with it


All I can suggest is that you edit the **SPAM** tag out of the header when you reply.

[armadillo]

I think that the idnet mail servers do something which I regard as completely unnecessary. I find that emails from one or two of my regular contacts reach my mailbox with ****SPAM**** inserted into the subject header. I assume this is put there by the idnet mail server rather than by the sender (who already knows he is not sending spam!). This is despite the fact that I have all spam filtering turned off on all my idnet email accounts and have always had it turned off.

It appears that turning off spam filtering results in the message not being blocked but it does not turn off the flagging of it as spam. Since the mails do actually get through, I can live with it.