Out of Hours Support - You spoke, we listened!

[miriam_idnet]

Currently IDNet provide an Out of Hours messaging service for Customers to report faults outside of business hours. As you will appreciate, due to the very small amount of calls we receive during these times, it was not previously realistic to employ staff 24/7 on the chance one or two calls might come in.

However, many of our valued Customers voiced concern with the inability to actually speak to a member of the Support Team outside business hours. In today's increasingly 'on-line' society we understand that Customers can feel undervalued by some companies when they are constantly met with email only assistance and off-shore call centres. It is for this very reason that IDNet are committed to providing free UK based Support and in a further effort to maximise Customer Satisfaction we are pleased to announce the introduction of 24/7 Support.

As of 27th July 2011 you can contact IDNet Support for technical assistance at any time of the day or night on our usual free phone number 0800 331 7000.

We would like to take this opportunity to sincerely thank you all for your continued and valued Custom and if you have any feedback for us we would be glad to hear it! Why not email us at feedback@idnet.com

Regards

Miriam
Technical and Customer Services Manager
IDNet

[Rik]

That's great Miriam. Thanks for listening.

Discussion here.