New out of hours support - discussions here

Rik · Jul 27, 2011, 16:36:38

As it says in the subject.

Inkblot · Jul 27, 2011, 16:42:35

from me - I have always been able to get support on my work IDNet lines as I am there during the day but when my personal line has had problems in the evenings/weekends I've basically had to sit it out (Apaprt from logging on here via mobile to check for issues) and wait for it to resolve itself or the support lines to re-open so this is great news

Steve · Jul 27, 2011, 16:43:45

I think it's a very positive move

Simon · Jul 27, 2011, 16:46:29

Excellent news!

cavillas · Jul 27, 2011, 16:46:59

ANother great reason for coming over to Idnet, all this and personal service.

Ray · Jul 27, 2011, 16:49:19

Good news.

Glenn · Jul 27, 2011, 16:51:50

Welcome news

BrianM · Jul 27, 2011, 16:56:56

Very good news. I'm lucky enough though never to have contacted support in over my 4 years here. Maybe it might encourage more people to try Idnet and some existing member's to stay here.

talos · Jul 27, 2011, 18:30:26

Good news

I've never had to contact them touches wood

but its nice to know they will be there if needed

Jimbo · Jul 27, 2011, 19:28:08

Very cool.

Ardua · Jul 27, 2011, 19:38:48

A very welcome announcement from IDNet. Thank you.

esh · Jul 27, 2011, 20:21:12

I actually contacted support fairly recently and they seemed knowledgeable, adept, and approachable. While not absolutely necessary, I do consider out-of-hours support a good move, especially considering the general level of customer on IDNet. I hope it works out.

joe · Jul 30, 2011, 07:32:16

Excellent news. Thank you Miriam.

Gary · Aug 02, 2011, 09:29:39

Woo, I can call late at night when nothing can be done to be told nothing can be done

Still a good move for those that need it.

cavillas · Aug 02, 2011, 09:50:39

Quote from: Gary on Aug 02, 2011, 09:29:39
Woo, I can call late at night when nothing can be done to be told nothing can be done Still a good move for those that need it.

I try that with my wife and get the same response.

Gary · Aug 02, 2011, 10:22:34

Quote from: cavillas on Aug 02, 2011, 09:50:39
I try that with my wife and get the same response.

JohnH · Aug 02, 2011, 21:25:57

Far be it for me to try to tell IDNet how to run their business, but i would have thought that news like this would be worthy of a mention on the home page at www.idnet.net.

Rik · Aug 03, 2011, 09:29:04

I did suggest a newsletter, John. They may, of course, be waiting to be sure there are no teething problems.

JohnH · Aug 03, 2011, 17:02:57

Could be. I would think though that it's a major selling point in enticing new customers, who wouldn't of course see a newsletter.

Technical Ben · Aug 03, 2011, 17:52:28

Quote from: JohnH on Aug 02, 2011, 21:25:57
Far be it for me to try to tell IDNet how to run their business, but i would have thought that news like this would be worthy of a mention on the home page at www.idnet.net.

Did you hear about the skype Ipad service? I think IDNetters want to test the water before breaking the dam.

They will probably announce it in stages, or once they are confident the demand is planned for.