Scan to email problems

[Inkblot]

For some months now I have used a personal pop3/smtp account to send scanned files over email, This has worked on 5 different scanners at 4 locations with no problems at all. Today none of them work. After much hair-tearing and head-bashing it appears that the backend of the service has been changed and a a result no longer works in the way that it always has done. I believe that I should be able to send email through IDNet's servers from our sites that have IDNet lines but assume that the sites that have BT or Easynet lines need to find some other way of sending scans through email?

We only send probably 30 scans a day but like a lot of these things you don't miss it until it doesn't work!

[Rik]

For the non-Idnet lines, you'd need to use authenticated SMTP, or the appropriate ISP's SMTP server, Inky.

[Inkblot]

Thanks Rik, how does 'authenticated SMTP' work? Is it simply a case of me putting in appropriate details (My personal ones or the company ones) in the correct fields on the scanner interface and ticking the 'Use SMTP authentication' box? For the sake of simplicity I would prefer to use just one outbound SMTP server so I'll try this in the morning.

[Rik]

I don't know what software you're using, Inky, but if you set the mail details in that, then just choose authenticated SMTP and select your server according to your needs. I have my netbook and notebook set up on authenticated SMTP so that mail works automatically, whether they are connected at home, where it's unnecessary, or when travelling, where it is.

Essentially, normal SMTP regards you as logged in by virtue of your connection, eg it has an IDNet IP address. Auth-SMTP requires you to sign in to send, using the same details as you would use on the POP/IMAP side.

[Steve]

Would that be the right knee or the left knee

[Rik]

A typo I think I should correct...

[Steve]

I thought I might get nobbled for that one.

[Rik]

[Steve]

 

[Inkblot]

Just as an update to this I managed to get the scanners working again partly due to help from Brian in support who confirmed the password was not arriving at the server in the same format that it left here (And worked on Webmail) which prompted me to try changing not only the authentication settings but also the encyption settings as well - with an IDNet line I needed both ON (Authentication is a straight on or off but encryption has a choice of AUTO/On/Off), on a non-IDNet line I needed authentication ON and encryption forced OFF - the auto setting didn't work at all.

This wasn't me, honest! I've only managed to get them all working again in the last couple of hours, we have been scanning to file all day and have only recently started scanning to email again.

[Rik]