outage

[gazzthompson]

Outage for last hour. No faults on line according to idnet. Router reports disconnected and LCP is allowed.

I can see it now, just like the last how ever many times we have had this happen ill piss about for an hour factory resetting, trying new routers only for nothing to work and the net come on magically in a few hours...(days if anything like last time) . Hugely frustrating.

[davej99]

I noticed a similar problem accessing the internet and idnet email around 5pm on a connection that has been up for 40 days. All stats were good.  I disconnected and reconnected idnet logon in the router to no avail. I rebooted the router and everything was fine; stats unchanged. I have friends that often get this problem over BT, but it is the first time it has happened to me in the years I have been with idnet. In fact I have never had much of a problem other than the odd mass outage when BT turn off idnet. But on the other hand I do not expect domestic broadband over BT phone lines to be a mission critical service. It is just not robust technology. Though for me it has been surprisingly reliable.

[Simon]

I have to admit, I can't complain either, and have only had the mass outages you mentioned, Dave.  In fact, I think I even managed to miss one of them!  I'm still on ADSL Max, and happy with it, as it seems to be the most robust service available.

[Aaron]

Got an outage right now. Lcp terminated by peer. Having to use 3g in the meantime.

edit: and it's back up. alarm over.

[ChickenHawk]

Got an outage right now. Lcp terminated by peer. Having to use 3g in the meantime.

edit: and it's back up. alarm over.

Down here, and not coming back up....

[.Griff.]

My fttc connection has been down since 2am 

Posting from phone.

[zappaDPJ]

Same problem here on FTTC.

[zappaDPJ]

According to out of hours support there is a major outage that is being investigated.

[zappaDPJ]

I've just got back online. Hopefully the problem has been fixed.

[Steve]

Mine went off sometime after 2, needed a router reboot just now to get connected again.

[Glenn]

Mine did too, it may have been BT work a Stepney exchange.

[kinmel]

According to out of hours support there is a major outage that is being investigated.

From AAISP's warning system ( http://status.aa.net.uk/ ) issued yesterday morning...................

A warning of BT Planned works tonight affecting all BT lines - Open    Yesterday 11:05:36
   

As the planned works notice is rather short, we are posting this as a major issue now. We expect all BT lines to go out of service over night from around 2am to 3am. This will not affect BE lines.

[zappaDPJ]

Cheers, that would more than likely explain it

I can't even begin to tell you how much these outages by stealth disrupt my work and hack me off

[Ardua]

My log is showing an outage from 02.01am to 03.27am in the West Midlands. No inconvenience to me whatsoever as I was firmly in the Land of Nod. However, on checking the log I notice that there has been no DSL re-training on reconnection. I am guessing the when BT, rather than the modem/router, pulls the plug this is normal.

[Steve]

If your still connected locally no re training is required as sync is maintained,it's the PPP reconnect that's required.

[adamb]

This is from my logs:

Tue, 2011-08-23 02:01:34 - LCP down.
Tue, 2011-08-23 02:01:46 - Initialize LCP.
Tue, 2011-08-23 02:01:46 - LCP is allowed to come up.
Tue, 2011-08-23 02:02:20 - CHAP authentication failed
Tue, 2011-08-23 02:02:20 - LCP down.
Tue, 2011-08-23 02:02:46 - Initialize LCP.
Tue, 2011-08-23 02:02:46 - LCP is allowed to come up.
Tue, 2011-08-23 02:03:15 - CHAP authentication failed
Tue, 2011-08-23 02:03:15 - LCP down.
Tue, 2011-08-23 02:03:46 - Initialize LCP.
Tue, 2011-08-23 02:03:46 - LCP is allowed to come up.
Tue, 2011-08-23 02:03:55 - CHAP authentication failed
Tue, 2011-08-23 02:03:55 - LCP down.
Tue, 2011-08-23 02:04:46 - Initialize LCP.
Tue, 2011-08-23 02:04:46 - LCP is allowed to come up.
Tue, 2011-08-23 02:04:50 - CHAP authentication failed
Tue, 2011-08-23 02:04:50 - LCP down.
Tue, 2011-08-23 02:05:46 - Initialize LCP.
Tue, 2011-08-23 02:05:46 - LCP is allowed to come up.
Tue, 2011-08-23 02:06:37 - CHAP authentication failed
Tue, 2011-08-23 02:06:37 - LCP down.
Tue, 2011-08-23 02:06:46 - Initialize LCP.
Tue, 2011-08-23 02:06:46 - LCP is allowed to come up.
Tue, 2011-08-23 02:07:26 - CHAP authentication failed
Tue, 2011-08-23 02:07:27 - LCP down.
Tue, 2011-08-23 02:07:46 - Initialize LCP.
Tue, 2011-08-23 02:07:46 - LCP is allowed to come up.
Tue, 2011-08-23 02:08:29 - CHAP authentication failed
Tue, 2011-08-23 02:08:29 - LCP down.
Tue, 2011-08-23 02:08:46 - Initialize LCP.
Tue, 2011-08-23 02:08:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:09:47 - Initialize LCP.
Tue, 2011-08-23 02:09:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:10:27 - CHAP authentication failed
Tue, 2011-08-23 02:10:27 - LCP down.
Tue, 2011-08-23 02:10:47 - Initialize LCP.
Tue, 2011-08-23 02:10:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:11:47 - Initialize LCP.
Tue, 2011-08-23 02:11:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:12:47 - Initialize LCP.
Tue, 2011-08-23 02:12:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:13:38 - CHAP authentication failed
Tue, 2011-08-23 02:13:38 - LCP down.
Tue, 2011-08-23 02:13:47 - Initialize LCP.
Tue, 2011-08-23 02:13:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:14:47 - Initialize LCP.
Tue, 2011-08-23 02:14:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:15:47 - Initialize LCP.
Tue, 2011-08-23 02:15:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:16:47 - Initialize LCP.
Tue, 2011-08-23 02:16:47 - LCP is allowed to come up.
Tue, 2011-08-23 02:17:48 - Initialize LCP.
Tue, 2011-08-23 02:17:48 - LCP is allowed to come up.
Tue, 2011-08-23 02:18:06 - CHAP authentication success

The problem is that now I have awful packet loss and ping times pretty much to and from anywhere.







My connection has always been rock solid. Is anyone else experiencing this? I have rebooted my router etc but no change.

[Rik]

Can you run a BT speed test?

[adamb]

Can you run a BT speed test?

Hi Rik,

I have tried at http://speedtester.bt.com but it keeps timing out

[gazzthompson]

Came on last night around 9pm after trying new router etc. Obviously not our problem but no line problems either so apparently unexplained. Just heard from brother who's at home (I'm at work) that nets down again.

[Rik]

I have tried at http://speedtester.bt.com but it keeps timing out

I'd be interested to see what your profile is. It's possible that DLM has turned interleaving full on in an attempt to stabilise your line. However, the packet loss suggests that might not be the case. Do you have a spare router you could try?

[adamb]

I'd be interested to see what your profile is. It's possible that DLM has turned interleaving full on in an attempt to stabilise your line. However, the packet loss suggests that might not be the case. Do you have a spare router you could try?

No, I don't have a spare router at the moment. The BT test however, went through. Here are the results:

Download speedachieved during the test was - 3164 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

I always get full speed as I am really close to the exchange.

I'll try and get some more stats from my router and post them here. Thanks for the replies

[Rik]

That doesn't look healthy, let support have that result.

[adamb]

That doesn't look healthy, let support have that result.

Will do Rik, thanks.

[adamb]

I have sent an email to support. Hopefully things will get back to normal. I run a VOIP server and everyone keeps dropping out

[Rik]