Line errors

[Rik]

Indeed. He was quite worried that I knew too much and must work for BT. Much more so than about my complaint.

[.Griff.]

Hi Mr Griffiths,



Thanks for your time earlier. I'm really sorry again for the problems you are having.



What I'm doing

I will liaise with Openreach to do an end to end check of your telephone line.



How to get in touch with me

As agreed, I'll give you a ring again tomorrow. But if you need me in the meantime give me a call on 01277 ******. Or drop me an email.



Don't worry

I'm dealing with this now. And I'll do my best to get things sorted out as quickly as I can.



Best wishes,



Victoria Kain
Executive Level Complaints

[Simon]

I'm just wondering if the phone number should have been made public? 

[Rik]

Probably not... Everyone made a note before we edit it?

[Simon]

I've edited it.  It's probably not a publicly known direct line, and as she seems to be trying to help... 

[Rik]

You can always reinstate it if she doesn't.

[Simon]

[.Griff.]

Oops.. My mistake. Thanks for the edit.

[Simon]

[Lance]

At least it looks like some progress is finally being made with the complaint.

[Rik]

We hope. This could, of course, be a boiler-plate reply, written by a minion. 

[Simon]

A what?  What's it got to do with boilers? 

[Rik]

Have you seen who makes the replies. 

[.Griff.]

Update via phone.

I've had no calls from head office but am engineer has arrived out of the blue with no warning. Good job I was in.

He'd been told I couldn't make or receive any calls at all. Wtf!?!? 

Anyway he had an exfo device and actually ran the test I've been asking for all along. Bang!! Errors all over the place. Next he foes the same at the cabinet and finds no errors so THERE IS a problem between the cab and my block just as I've been saying all along.

He's now waiting for someone to open the cover outside to investigate further.

[Simon]

Sounds like you're getting somewhere at last.  Don't let this one escape!

[Rik]

Keep feeding him, Griff.

[.Griff.]

Another update (back on PC now).

Second engineer arrived and lifted lid/manhole/cover outside and performed another test with EXFO. Same result as before - errors. Line was swapped for another and tested - No errors. Engineer conclusion - my line was damaged and/or had a HR fault (remember where we've seen that mentioned before!).

Tested again at DP and master socket - no errors and sync has gone up to maximum available.

I'm very pleased for now as I feel vindicated in that there was a problem after all and I wasn't making things up or imagining the fault. I'll continue to monitor the connection and report back in a few days.

It's just a shame it took so much fuss and complaining to get to this stage.

[Simon]

It's a shame that you have to, but it also shows that going to the top gets results. 

[joe]

Congratulations griff  . Let's see those better stats when you can for comparison purposes.

[.Griff.]

There you go Joe.

[zappaDPJ]

 

Are you sure your modem is connected to the Internet? That's astonishing!

[esh]

1 FEC error! Call that engineer back

I would say that's fixed.

[joe]

great figures griff, a tad better than mine! what are the attenuations in pbParams?

[Rik]

You deserve a karma for persistence, Griff. Great result.

[Lance]

Certainly looks like a cracking line you now have! Might I suggest a brief email thanking the manager who got things going? I imagine they receive lots if complaints but little thanks!