not my day

woppy101 · Sep 22, 2011, 18:38:35

Quote from: Rik on Sep 22, 2011, 17:49:52
Ultimately, IDNet - or any provider - can only communicate through BT's channels. They can't phone an engineer direct and ask him to pop round. If there is a fault, or BT tell them there is, they have to allow BT time to fix it. Unfortunately, you don't pay for a service with enhanced care or a guaranteed SLA, so as far as BT goes, it's "Join the queue". I do know, however, that support have given your case priority over the past three days, and have repeatedly phoned BT on your behalf. They are relaying to you what they are being told by BT, there's no way for them to check that information. I certainly wouldn't rely on what BT have said, I had a line card failure at the exchange at the beginning of the year. For three days, BT denied there was any fault and swore I was in sync despite there being no router connected to the line. Eventually, they realised the fault and it was sorted in hours. It's worth noting also that some faults can be fixed remotely, if it's down to a configuration error.

after a good chat with the young girl at idnet i have no doubt they are trying there best and i thank them for it,they have said i have a line card failure(what is that?)but as i said to the girl what would you think if 20 minutes after the engineer had left the new line failed and then you were told the next morning there is an exchange fault that is affecting a lot of people on the exchange,only to find that not one of the 300 lines on camp have been affected(half of the exchange of 600)would you not cry foul(i have no doubt now it is bt messing me about)and that is what i was trying to explane to the young girl if i have been unfair i do appoligise

Rik · Sep 22, 2011, 18:45:02

All lines connect to a line card at the exchange, this transfers them onto the BT network. I can't be more precise, I'm afraid as my knowledge is limited, but if a line card fails, it stops access. As I mentioned, this is what happened to me at the beginning of the year. Unfortunately, BT don't always seem to see the 'public' side of the card, and remote diagnosis can show no fault as a result. It's only when they send an engineer to the exchange that they detect and rectify the fault. Sadly, card failures, like all bits of electronic equipment, are unpredictable and sudden.

Because of the way exchanges and BT's cabling system work, you may be the only person on the base connected to that card - certainly, when I had the problem, none of my neighbours was affected.

woppy101 · Sep 22, 2011, 19:04:44

Quote from: Rik on Sep 22, 2011, 18:45:02
All lines connect to a line card at the exchange, this transfers them onto the BT network. I can't be more precise, I'm afraid as my knowledge is limited, but if a line card fails, it stops access. As I mentioned, this is what happened to me at the beginning of the year. Unfortunately, BT don't always seem to see the 'public' side of the card, and remote diagnosis can show no fault as a result. It's only when they send an engineer to the exchange that they detect and rectify the fault. Sadly, card failures, like all bits of electronic equipment, are unpredictable and sudden.

Because of the way exchanges and BT's cabling system work, you may be the only person on the base connected to that card - certainly, when I had the problem, none of my neighbours was affected.

Would a faulty line card be the reason why when it did connect for a brief time yesterday it was so low 338kbps 25-30db snr,also do they put in a new line card or just transfer you to another one(will i get a better connection with a new card?)

Rik · Sep 23, 2011, 09:40:05

A faulty line card could certainly cause a low sync. The card is usually replaced.

pctech · Sep 23, 2011, 10:05:33

Line cards seem to be a common problem for BT don't they but then again the plug in circuit boards in routers are quite fragile.

Rik · Sep 23, 2011, 10:06:31

They do, Mitch.

pctech · Sep 23, 2011, 10:10:06

I did watch one of our networking guys at work swap one out and he did have to be extremely gentle (Ehernet line module in a Cisco router)

I somehow doubt BT engineers are that gentle.

Rik · Sep 23, 2011, 10:22:17

Just because they use club hammers doesn't mean they can't be gentle with them.

woppy101 · Sep 23, 2011, 13:14:23

Line now reconnected,happy bunny again

btw what does Uncancelled echo mean?

Rik · Sep 23, 2011, 15:16:13

The router is detecting an echo in the signal which is not being cancelled out. If the level gets too great, the router will resync.

woppy101 · Sep 23, 2011, 17:30:52

Is the minus figure good or bad also what is this
VCXO Frequency Offset: 2.3 ppm Ok

Rik · Sep 23, 2011, 17:48:47

It's normal, there isn't really a good or bad other than 0. VCXO frequency offset is the discrepancy in frequency between the router and the DSLAM/MSAN. A small variation is normal, figures above 100 are likely to cause problems.

woppy101 · Sep 23, 2011, 18:11:21

I may as well go the whole hog what does this meen
Final Rx Gain: 33.7 dB Ok

Rik · Sep 23, 2011, 18:13:51

No idea. You got me.