advice/reasurance

[sparky]

The ISP has had most of its tools to check the line taken away, they do their best...

Gary, Yes, I accept this and understand. I am not blaming idnet or any other ISP for this excuse, but it does seem to be an easy "get out" when they have no means of doing or saying anything other than what BT tell them.

Perhaps this is all a game by BT to p*** ***  non BT ISP users enough to get them to abandon their current ISP and revert back to BT    if you see what I mean........

I don't understand why enough of these ISP's don't "gang" up on BT or go to Offcom to get their tools back and be more able to satisfy their customers. After all, the ISP is BT's customer. We are the customer of our ISP.

[Rik]

Indeed, but BT seems to have Ofcom's blessing to do much as it pleases, unfortunately.

[woppy101]

This has been explained to you, you are in a training period, BT uses DLM to stabilise your line, it is their equipment that decides what your line will be like after the ten day training period. IDNet are telling you what your line should be capable of, what happens in reality can vary a great deal, and since you are still in training you need to wait to its over, that simple, no one can help you, and if you muck about with your router say by turning it off and on alot that wont help. Wait and see what happens. There is no point to keep contacting IDNet till this period is over or posting until you know the final results. I dont want to sound harsh but that's the bottom line here.

Yes i understand that but that last time i went through a training period i dont remember this many re-syncs,im now on day eight and i had four re-syncs yesterday and one again this morning(which idnet dont seem to be seeing when i spoke to them on tuesday they said they havent seen a disconnnect since sunday).I know its a ten day period but from what i have read 99% of lines have been set by days 5-7(i have not touched the router since i put the 2700hgv back on on sunday)

[Simon]

Regardless of whether there is or isn't a fault, BT won't do anything until after the 10 days.

[Gary]

Yes i understand that but that last time i went through a training period i dont remember this many re-syncs,im now on day eight and i had four re-syncs yesterday and one again this morning(which idnet dont seem to be seeing when i spoke to them on tuesday they said they havent seen a disconnnect since sunday).I know its a ten day period but from what i have read 99% of lines have been set by days 5-7(i have not touched the router since i put the 2700hgv back on on sunday)

You should have left it as it was tbh, then change the router afterwards really. Leave it alone. Calling idnet about this during training won't help, they cant do a thing. Just because last time you dont remember so many re-syncs mean nothing, things change, noise around you changes, the line itself degrades or can get damaged, and as pointed out more than once now, no matter what you want to happen and no matter how much you want that to be now, you need to wait the full ten days!

[woppy101]

You should have left it as it was tbh, then change the router afterwards really. Leave it alone. Calling idnet about this during training won't help, they cant do a thing. Just because last time you dont remember so many re-syncs mean nothing, things change, noise around you changes, the line itself degrades or can get damaged, and as pointed out more than once now, no matter what you want to happen and no matter how much you want that to be now, you need to wait the full ten days!

I'm sorry but a brand new line does not degrade by half its speed two years after it was installed(and yes I know I have to wait the full ten days I was just pointing out that 99% of lines are set between 5 and 7 days)

[Gary]

I'm sorry but a brand new line does not degrade by half its speed two years after it was installed(and yes I know I have to wait the full ten days I was just pointing out that 99% of lines are set between 5 and 7 days)

How do yo know, have you checked? It has snowed, been freezing we had lots of rain strong winds, it could have water damage in a box somewhere if its underground it could have a leak in a joint, loads of things could happen in two years. You dont know your line is ok unless an engineer checks it, and tbh it could be an issue in your own home. No one can help you any further until training is finished.  

[Simon]

It's quite possible for the green boxes to get flooded, as we had one do so in my locality. 

[woppy101]

It's quite possible for the green boxes to get flooded, as we had one do so in my locality.

Our green cabinet is raised off the floor by around 8 inches(I don't think it can get flooded) the green cabinet was only installed two years ago before that everything was routed through an old command bunker,i understand what you are saying about things getting damaged but everything back to the exchange is brand new,pity if the gits had waited for two years it would have most likely been fiber that was put in

[woppy101]

Quick question,as I said in another post I have the option to change to a second phone line in my house, the line that I can change to is around 8m shorter than the one I have now will that make much of a difference to my line speed of will it most likely be negligible?

[Rik]

Neglible.

[woppy101]

I think I might just get it connected anyway and keep the best one,never know it might be the best pair because it has never been used since installed

[Rik]

The problem with lines is that it's not just length, but also quality, which determine the result. Beforehand, people can only give you an estimate of what speed might be achieved, the actual speed is only known once you've activated (and, therefore, spent the money).

[jezuk1]

Yes i understand that but that last time i went through a training period i dont remember this many re-syncs

My line went through the training process recently and it behaved quite differently to the previous training that was roughly 1 year ago. The decisions made were quite different, choices of sync speed, noise margins etc. Perhaps the software at BT has been updated or the logic adjusted. My line resync'd at least 3 or 4 times during the training and even afterwards for the next 20 days I was seeing resyncs almost every other night. Each resync was trying out a slightly different setting and most recently it's been tweaking the interleave depth and in fact 3 days ago the depth was reduced to 1 (so it's now in fast path mode).

My advice is to be patient and wait at least a month before drawing any conclusions. Initially my speed dropped too, but later on it stepped back up and the line is performing better today than its ever been. The most important thing above all else is not to reset or do anything to your router that might cause a resync.

> sysinfo
Number of processes: 38
12:10pm  up 44 days, 21:32,

I think I restarted my router the day before training started, so that's 44 days ago. So around 40 days after training started I was still seeing adjustments, tweaking, etc.. Perhaps that's just normal and not part of training at all but I suppose you can expect to see the same sort of things.

Just don't reset your router, best advice!! 

[woppy101]

My line went through the training process recently and it behaved quite differently to the previous training that was roughly 1 year ago. The decisions made were quite different, choices of sync speed, noise margins etc. Perhaps the software at BT has been updated or the logic adjusted. My line resync'd at least 3 or 4 times during the training and even afterwards for the next 20 days I was seeing resyncs almost every other night. Each resync was trying out a slightly different setting and most recently it's been tweaking the interleave depth and in fact 3 days ago the depth was reduced to 1 (so it's now in fast path mode).

My advice is to be patient and wait at least a month before drawing any conclusions. Initially my speed dropped too, but later on it stepped back up and the line is performing better today than its ever been. The most important thing above all else is not to reset or do anything to your router that might cause a resync.

> sysinfo
Number of processes: 38
12:10pm  up 44 days, 21:32,

I think I restarted my router the day before training started, so that's 44 days ago. So around 40 days after training started I was still seeing adjustments, tweaking, etc.. Perhaps that's just normal and not part of training at all but I suppose you can expect to see the same sort of things.

Just don't reset your router, best advice!! 

I understand what your saying and would agree if it was resetting once or even twice a day but over the last three days mine has been re-syncing between four and five times,I had a power cut this morning so have lost the exact router stats but it was four times yesterday and twice this morning

[woppy101]

The problem with lines is that it's not just length, but also quality, which determine the result. Beforehand, people can only give you an estimate of what speed might be achieved, the actual speed is only known once you've activated (and, therefore, spent the money).

It's only money

[jezuk1]

over the last three days mine has been re-syncing between four and five times

Seems quite a lot, but you're going through training and every line behaves differently. Sync speed is only one indication - there is a lot more analysis and adjustments going on behind the scenes. Have you investigated the cause of the resyncs? Some routers will give you a "resync reason" through the telnet interface or perhaps even on the web interface.

[woppy101]

It's always  ERR_SIG_INTERRUPT or IDLE_REQUST it also does it with other routers ie 834gt/g

[Rik]

Idle_request normally indicates a user initiated resync. It could be the router power supply is iffy.

[jezuk1]

Idle_request normally indicates a user initiated resync. It could be the router power supply is iffy.

Could it be the router requesting to enter link power state L3?

L3 Idle: "When there is no user data to be transmitted, the system may enter the idle state. In this state there is no signal transmitted on the link. The unit may be without power."
Ref: http://www.zhone.com/support/manuals/docs/26/2600-A3-ZB20-70/adsl_power_management.htm

[Rik]

Possible, but all the idle_requests I've seen on a 2700 have come about through resyncs or reboots, and the power supply has often been a weak point to judge by comments in the forum. I've certainly had a couple which have turned faulty and trigger re-boots at odd intervals.

[woppy101]

Possible, but all the idle_requests I've seen on a 2700 have come about through resyncs or reboots, and the power supply has often been a weak point to judge by comments in the forum. I've certainly had a couple which have turned faulty and trigger re-boots at odd intervals.

It's a brand new power supply, I do have another I could try if i Unplug it and leave it for five minutes does the exchange still see it as a re-sync,there are always far more err_sig_interrupt than idle requests,I don't have the figures now(because of power cut) but I think it was about 4-1

[Rik]

It does.

[woppy101]

It does.

Will wait till Monday to change then

[Rik]

Just keep your eye on the router log in the interim..