advice/reasurance

woppy101 · Oct 03, 2011, 15:02:29

I may have found the culprit my laptop that the wife uses for her banking had utorrent running on it and insted of shutting it down she had just closed the lid I should find out over the next few hours,still doesn't explain the drops though lol

.Griff. · Oct 03, 2011, 15:10:15

Quote from: Technical Ben on Oct 03, 2011, 14:04:42
Could it be line congestion for the area? IE everyone else is heavy on the p2p.

It looks nothing like congestion Ben. It's symptomatic of heavy P2P use as subsequently confirmed by Simon from Idnet.

Edit -

Quote from: woppy101 on Oct 03, 2011, 15:02:29
I may have found the culprit my laptop that the wife uses for her banking had utorrent running on it

joe · Oct 03, 2011, 15:40:56

looks like a dose of humble pie is in order

sobranie · Oct 03, 2011, 16:30:28

Access your dg834 router (192.168.0.1)
Navigate to attached devices. Switch on laptop.
Is the laptop showing when the lid is closed?
If so, set the laptop to switch off when lid is closed.
If anyone else is showing (other than you) your router is compromised.
All a bit basic really but you'd best run a check now.

woppy101 · Oct 03, 2011, 16:47:20

Quote from: joe on Oct 03, 2011, 15:40:56
looks like a dose of humble pie is in order

how so i still have had 3 disconnects this afternoon which makes 4 for the day, i have never complained about the Latency or the upload

woppy101 · Oct 03, 2011, 16:52:43

Quote from: sobranie on Oct 03, 2011, 16:30:28
Access your dg834 router (192.168.0.1)
Navigate to attached devices. Switch on laptop.
Is the laptop showing when the lid is closed?
If so, set the laptop to switch off when lid is closed.
If anyone else is showing (other than you) your router is compromised.
All a bit basic really but you'd best run a check now.

yep all devices accounted for

Rik · Oct 03, 2011, 16:53:34

Quote from: woppy101 on Oct 03, 2011, 16:47:20
how so i still have had 3 disconnects this afternoon which makes 4 for the day

Any resync is an issue between your equipment and the exchange, iow it's either a BT fault or a wiring/equipment problem at your end. As IDNet can't see your disconnects I'm puzzled as to what is happening. Now you're on the Netgear, what's the router log reporting?

zappaDPJ · Oct 03, 2011, 16:56:02

Can you post the contents of your router log?

woppy101 · Oct 03, 2011, 17:15:34

Sun, 2002-09-08 12:00:19 - Initialize LCP.
Sun, 2002-09-08 12:00:19 - LCP is allowed to come up.
Sun, 2002-09-08 12:00:22 - Administrator login successful - IP:192.168.0.2
Sun, 2002-09-08 12:00:22 - CHAP authentication success
Sun, 2002-09-08 12:00:24 - Administrator login successful - IP:192.168.0.2
Sun, 2002-09-08 12:00:24 - Send out NTP request to time-g.netgear.com
Mon, 2011-10-03 09:57:07 - Receive NTP Reply from time-g.netgear.com
Mon, 2011-10-03 09:56:42 - Router start up
Mon, 2011-10-03 11:29:58 - Administrator login successful - IP:192.168.0.2
<IP address removed - Rik>
Mon, 2011-10-03 11:49:57 - LCP down.
Mon, 2011-10-03 11:50:00 - Initialize LCP.
Mon, 2011-10-03 11:50:00 - LCP is allowed to come up.
Mon, 2011-10-03 11:50:23 - CHAP authentication success
Mon, 2011-10-03 13:06:51 - LCP down.
Mon, 2011-10-03 13:07:08 - Initialize LCP.
Mon, 2011-10-03 13:07:08 - LCP is allowed to come up.
Mon, 2011-10-03 13:07:19 - CHAP authentication success
Mon, 2011-10-03 14:52:01 - LCP down.
Mon, 2011-10-03 14:52:19 - Initialize LCP.
Mon, 2011-10-03 14:52:19 - LCP is allowed to come up.
Mon, 2011-10-03 14:52:24 - CHAP authentication success
Mon, 2011-10-03 16:05:34 - LCP down.
Mon, 2011-10-03 16:05:37 - Initialize LCP.
Mon, 2011-10-03 16:05:38 - LCP is allowed to come up.
Mon, 2011-10-03 16:05:49 - LCP down.
Mon, 2011-10-03 16:05:53 - Initialize LCP.
Mon, 2011-10-03 16:05:53 - LCP is allowed to come up.

dont have aclue what the hell it all means

Rik · Oct 03, 2011, 17:19:38

It could mean a resync or it could mean a loss of PPP - what does Routerstats indicate, ie are there matching entries with show a 0 noise margin when LCP goes down and a new sync speed afterwards?

woppy101 · Oct 03, 2011, 17:24:19

Quote from: Rik on Oct 03, 2011, 17:19:38
It could mean a resync or it could mean a loss of PPP - what does Routerstats indicate, ie are there matching entries with show a 0 noise margin when LCP goes down and a new sync speed afterwards?

yes there are snr drops to 0 both times,one thing that is happening now though since i put the netgear on is web pages are failing to load and when ever im tring to post a msg on here it takes 2 or 3 attempts to post(just sits there page loading) i end up having to press back and start again

also how is my other chart looking now(i forget what its called)

Rik · Oct 03, 2011, 17:27:29

But is there a different sync speed afterwards? You still seem to have patches of heavy uploading affecting your latency. If that's the case, Routerstats will often return a 0 NM as it can't access the router in time. Have you got the latest firmware on the Netgear?

woppy101 · Oct 03, 2011, 17:37:51

Quote from: Rik on Oct 03, 2011, 17:27:29
But is there a different sync speed afterwards? You still seem to have patches of heavy uploading affecting your latency. If that's the case, Routerstats will often return a 0 NM as it can't access the router in time. Have you got the latest firmware on the Netgear?

yes sorry the sync droped from 3200 to 2336,there is no uploading and there should not have been any from 1230 till 1630 my daughter went on msn when she got in from school at 1630(unless push email on my ipad causes it)yes it has the lates firmware

does this meen that my 2700hgv wasnt to blame(and i can put it back on)

woppy101 · Oct 03, 2011, 17:54:32

how come this has been stickied to the top of the page

Simon · Oct 03, 2011, 17:58:43

I think it may have been a mistake - it's unsticked now.

woppy101 · Oct 03, 2011, 18:08:25

Quote from: Simon on Oct 03, 2011, 17:58:43
I think it may have been a mistake - it's unsticked now.

cool thanks(thought it was some one taking the mick

)
so because im still getting the re-syncs does that mean my 2700hgv mayby wasnt to blame and can put it back on?

Simon · Oct 03, 2011, 18:12:35

Going back to the machine which was running uTorrent (presumably explaining the overnight activity), I wonder if the dropouts could be caused by it trying to make too many connections, and possibly triggering a firewall somewhere? My uTorrent is set to a maximum of 750 connections, which you can set in Options > Preferences > Bandwidth.

pctech · Oct 03, 2011, 18:15:49

Maybe its worth switching off microtorrent for a day or so?

Simon · Oct 03, 2011, 18:18:38

It would certainly be worth trying that.

woppy101 · Oct 03, 2011, 18:21:41

Quote from: Simon on Oct 03, 2011, 18:12:35
Going back to the machine which was running uTorrent (presumably explaining the overnight activity), I wonder if the dropouts could be caused by it trying to make too many connections, and possibly triggering a firewall somewhere? My uTorrent is set to a maximum of 750 connections, which you can set in Options > Preferences > Bandwidth.

I switched off Utorrent as soon as I found out it was on,but have still had 2re-syncs since it was switched off(it was only on yesterday and last night because my mrs was doing some banking yesterday)

woppy101 · Oct 03, 2011, 18:22:58

Quote from: Simon on Oct 03, 2011, 18:18:38
It would certainly be worth trying that.

All torrents are off and will stay off for the forseable future

pctech · Oct 03, 2011, 18:24:01

Woppy have you checked for engineering works here http://status.zen.co.uk/broadband/

woppy101 · Oct 03, 2011, 18:25:43

Quote from: pctech on Oct 03, 2011, 18:24:01
Woppy have you checked for engineering works here http://status.zen.co.uk/broadband/

Yes mate mine (01661) hasn't had any work for a while

woppy101 · Oct 03, 2011, 18:32:24

I'm dreading bt coming tomorrow now because knowing my luck (the way it's gone over the last few weeks,not only the Internet but other things)he's going to say he can't see the fault,even though I have dsl diagnostics print screens to show him,router stats to show him of all the drops and re-syncs.

What else should I have ready for him getting here?(should I be plugged into the test socket ?)

Simon · Oct 03, 2011, 18:33:33

Quote from: woppy101 on Oct 03, 2011, 18:21:41
I switched off Utorrent as soon as I found out it was on,but have still had 2re-syncs since it was switched off(it was only on yesterday and last night because my mrs was doing some banking yesterday)

Obviously, the banking isn't connected to uTorrent (I hope!

), so is uTorrent set to start with Windows on that machine? Sorry to be sticking on this, but if you're not careful, it will eat up lots of your performance by continually uploading, and will eventually affect your download stream, as the upload stream can become saturated. I know it may not be causing the dropouts, but I think this is quite important too. It would be good to check on that machine that uTorrent only starts when activated by the user, and not, by default, when Windows starts.