advice/reasurance

pctech · Oct 03, 2011, 18:35:13

They test with their own kit Woppy so not much you can do.

Fingers crossed you get a decent engineer who is a broadband specialist.

Simon · Oct 03, 2011, 18:37:10

Best you can do is get plenty of coffee and bacon sandwiches on the go.

woppy101 · Oct 03, 2011, 18:37:21

Quote from: Simon on Oct 03, 2011, 18:33:33
Obviously, the banking isn't connected to uTorrent (I hope! ), so is uTorrent set to start with Windows on that machine? Sorry to be sticking on this, but if you're not careful, it will eat up lots of your performance by continually uploading, and will eventually affect your download stream, as the upload stream can become saturated. I know it may not be causing the dropouts, but I think this is quite important too. It would be good to check on that machine that uTorrent only starts when activated by the user, and not, by default, when Windows starts.

Yes it comes on with windows but the laptop doesn't get switched off my mrs must have restated the laptop yesterday which activated it(has now been switched of permentely)

woppy101 · Oct 03, 2011, 18:38:23

Quote from: Simon on Oct 03, 2011, 18:37:10
Best you can do is get plenty of coffee and bacon sandwiches on the go.

Already told my mrs that lol

Simon · Oct 03, 2011, 18:40:25

Sorry if I've missed this, but have you done comprehensive virus / malware sweeps on the laptop too?

woppy101 · Oct 03, 2011, 18:44:40

Quote from: Simon on Oct 03, 2011, 18:40:25
Sorry if I've missed this, but have you done comprehensive virus / malware sweeps on the laptop too?

Yes that is more secure than my desktop because that's where our banking gets done(it normally only gets switched on to do banking and then off again my mrs uses my iPad through the day)

woppy101 · Oct 03, 2011, 18:45:09

How does this look now
The only outgoing connection is my daughter on Facebook

.Griff. · Oct 03, 2011, 18:51:51

Looking at that your connection would have dropped momentarily just after 5pm (5.05pm/5.10pm something like that) which was caused by the DLM increasing the level of interleaving.

Does your router log show something happening at that time?

woppy101 · Oct 03, 2011, 18:53:28

That's another thing I play star trek online and have done for two years(well just under) it has always played really well on my connection until around four days ago now it's almost unplayable,i get elastic banding and server not responding all the time(no problems with STO servers created two tickets because of it)

woppy101 · Oct 03, 2011, 18:55:38

Quote from: .Griff. on Oct 03, 2011, 18:51:51
Looking at that your connection would have dropped momentarily just after 5pm (5.05pm/5.10pm something like that) which was caused by the DLM increasing the level of interleaving.

Does your router log show something happening at that time?

Nothing at 5pm had a re-sync at 1745hrs

.Griff. · Oct 03, 2011, 19:03:26

Something doesn't add up somewhere. Simon (Idnet) tells us that your sync was stable over the weekend but you have router logs that apparently show it losing connection multiple times. Added to that your TBBQM clearly shows a resync just after 5pm but you says there's nothing recorded for that time.

If you've got OR coming tomorrow lets hope he has a JDSU or EXFO.

woppy101 · Oct 03, 2011, 19:07:15

Quote from: .Griff. on Oct 03, 2011, 19:03:26
Something doesn't add up somewhere. Simon (Idnet) tells us that your sync was stable over the weekend but you have router logs that apparently show it losing connection multiple times. Added to that your TBBQM clearly shows a resync just after 5pm but you says there's nothing recorded for that time.

If you've got OR coming tomorrow lets hope he has a JDSU or EXFO.

A what or a what lol

Rik · Oct 03, 2011, 19:07:39

IDNet did see the resyncs when Woppy changed routers.

.Griff. · Oct 03, 2011, 19:08:35

Quote from: woppy101 on Oct 03, 2011, 19:07:15
A what or a what lol

Diagnostic/test equipment.

woppy101 · Oct 03, 2011, 19:14:41

Quote from: .Griff. on Oct 03, 2011, 19:03:26
Something doesn't add up somewhere. Simon (Idnet) tells us that your sync was stable over the weekend but you have router logs that apparently show it losing connection multiple times. Added to that your TBBQM clearly shows a resync just after 5pm but you says there's nothing recorded for that time.

If you've got OR coming tomorrow lets hope he has a JDSU or EXFO.

here are my router logs from this morning before i changed to the netgear
(am i looking at the wrong thing here because what im seeing is the line retrain from 2688 to 2040 to 3556 to 2432 to 1696 to 2624 to 1792 to 2624 in one and a half days,please tell me if im wrong,i have better/more important things to do with my time than sit here and make this up)

woppy101 · Oct 03, 2011, 19:29:14

My sync doesn't even last long enough to let my ip profile come up from 1.25mbps so it must be re-syncing if that doesn't change

.Griff. · Oct 03, 2011, 19:35:35

Quote from: woppy101 on Oct 03, 2011, 19:14:41
here are my router logs from this morning before i changed to the netgear
(am i looking at the wrong thing here because what im seeing is the line retrain from 2688 to 2040 to 3556 to 2432 to 1696 to 2624 to 1792 to 2624 in one and a half days,please tell me if im wrong,i have better/more important things to do with my time than sit here and make this up)

No-one suggested you were "making this up" at all.

However Idnet (via Simon) is saying one thing and you're saying another. That's what I meant about something not adding up.

woppy101 · Oct 03, 2011, 19:42:55

Quote from: .Griff. on Oct 03, 2011, 19:35:35
No-one suggested you were "making this up" at all.

However Idnet (via Simon) is saying one thing and you're saying another. That's what I meant about something not adding up.

I have put up a print screen of the last dsl status before I changed routers they have all the re-syncs on there,sometimes I catch the re-sync the dsl light goes out for a few seconds then starts flashing then goes solid after around a minute

woppy101 · Oct 03, 2011, 20:54:13

At this minute in time I would be happy if it stabilised at 2303 which it's at now and gave me a 2mb ip profile,I'm sick to death of all these re-syncs

Simon_idnet · Oct 04, 2011, 09:22:23

We see a login at 17:06 last night and at 17:51. Perhaps the router needs its time/date reset?

woppy101 · Oct 04, 2011, 09:29:30

Quote from: Simon_idnet on Oct 04, 2011, 09:22:23
We see a login at 17:06 last night and at 17:51. Perhaps the router needs its time/date reset?

the router hasnt been touched at all from 1030(think that was the time)yesterday when i switched it over from the 2700hgv till now

Gary · Oct 04, 2011, 09:34:14

Quote from: woppy101 on Oct 04, 2011, 09:29:30
the router hasnt been touched at all from 1030(think that was the time)yesterday when i switched it over from the 2700hgv till now

Was it adjusted for British summertime in the settings?

jameshurrell · Oct 04, 2011, 10:25:41

Quote from: Simon_idnet on Oct 04, 2011, 09:22:23
We see a login at 17:06 last night and at 17:51. Perhaps the router needs its time/date reset?

Those times exactly match the red lines on the TBB graph....

woppy101 · Oct 04, 2011, 11:16:00

bt guy has been and he thinks there is a problem at the exchange(looking to do a lift and shift whatever that is?),he couldnt find a problem from my line to the cab apart from the speed going up and down like a yoyo(2345 to 1680 to 2880 to 1536 to 2500 to 1456),he said it shouldnt be dropping and going up that much when he disconnets and reconects his equipment(it should be staying around the one figure ie 2272,2248,2196,2275)when he checked the speed at the cab it was 1500kbps(that one got him scratching his head synced@2848atm)he said it should be at least 3mb if not more at the cab

Rik · Oct 04, 2011, 11:21:41

I'm wondering if BT configured the circuit correctly. A lift and shift is disconnecting your current connection at the exchange and making a new one, possibly on a different DSLAM.