advice/reasurance

woppy101 · Oct 04, 2011, 12:02:22

Quote from: Rik on Oct 04, 2011, 11:21:41
I'm wondering if BT configured the circuit correctly. A lift and shift is disconnecting your current connection at the exchange and making a new one, possibly on a different DSLAM.

what do you meen configured the circuit correctly

the closest other exchange is wylam which is 6miles away

woppy101 · Oct 04, 2011, 12:48:39

the engineer has put me on a new set of lines he said the lines i was on might not of been too suitable for BB(syncing @3168 12db snr and the attenuation has droped to 57)so with any luck that might be it fixed.(praying from no more drops)

Glenn · Oct 04, 2011, 12:53:31

Hopefully it fixes your problem

woppy101 · Oct 04, 2011, 12:55:10

Quote from: Glenn on Oct 04, 2011, 12:53:31
Hopefully it fixes your problem

tell me about it

Rik · Oct 04, 2011, 13:02:07

Quote from: woppy101 on Oct 04, 2011, 12:02:22
what do you meen configured the circuit correctly

Just that. They make a physical circuit then it's configured in software, remotely.

woppy101 · Oct 04, 2011, 13:14:07

Quote from: Rik on Oct 04, 2011, 13:02:07
Just that. They make a physical circuit then it's configured in software, remotely.

Ahhh right,the bt guy was great he spent an hour at the exchange looking for the fastest/best/most stable pair for my line( hats off to him)

Just had a re-sync up to 4032 6db snr looks like my training period has started again

Simon · Oct 04, 2011, 13:22:21

If that's the case, you need to leave it alone.

woppy101 · Oct 04, 2011, 13:49:37

Quote from: Simon on Oct 04, 2011, 13:22:21
If that's the case, you need to leave it alone.

i plan too

i dont expect the 4032 to last long because fast path doesnt seem to like my line length

Gary · Oct 04, 2011, 13:55:44

Hope this works out better

woppy101 · Oct 04, 2011, 14:04:28

Quote from: Gary on Oct 04, 2011, 13:55:44
Hope this works out better

same here:fingers:

Gary · Oct 04, 2011, 14:09:03

Quote from: woppy101 on Oct 04, 2011, 14:04:28
same here:fingers:

You appear to be fingering me

Lance · Oct 04, 2011, 16:19:38

Sounds like you got a good engineer!

Rik · Oct 04, 2011, 17:03:42

Quote from: Gary on Oct 04, 2011, 14:09:03
You appear to be fingering me

A little space makes all the difference.

woppy101 · Oct 04, 2011, 17:57:15

Quote from: Lance on Oct 04, 2011, 16:19:38
Sounds like you got a good engineer!

Yeah he was to notch

he told me he was going to the exchange to see what the problem was, he then phoned my wife to tell her he's was going to change over the pair and that the phone would be off for a little while,he then phoned back to say he had found a pair that had a stable 2mb connection but he was going to have a look through some more pairs to see if he could get me more speed!can't ask for more than that can you?

Ended up getting ATM 3456kbps 56att and 6db snr

Re-synced about an hour ago from 3424 to 3456 but I'm expecting that because fast path doesn't agree with my line(so I'm expecting a few more till interleaving is switched on)

woppy101 · Oct 04, 2011, 17:57:59

Quote from: Gary on Oct 04, 2011, 14:09:03
You appear to be fingering me

Fingering is great

Tacitus · Oct 05, 2011, 08:27:43

Good to know this appears to be sorted, but what I can't understand is why the disconnects were visible at the OP's end but apparently not visible to iDNet....

Rik · Oct 05, 2011, 10:34:25

That puzzles me too, Tac, and is why I am wondering if the circuit wasn't configured correctly.

Tacitus · Oct 05, 2011, 10:55:53

Quote from: Rik on Oct 05, 2011, 10:34:25
That puzzles me too, Tac, and is why I am wondering if the circuit wasn't configured correctly.

I suspect it's something we may not find out unless BT report back to iDNet and Simon posts some details. Certainly it would be good to know what the underlying problem was, both for our own information and to close the thread on TB.

Rik · Oct 05, 2011, 10:56:24

Indeed.

davej99 · Oct 05, 2011, 11:10:13

Who initiated the BT visit, Woppy or IDNET? Was it one of those pay if no fault found arrangements or was there clear evidence of a fault up front?

Thx, Dave.

Rik · Oct 05, 2011, 11:24:37

I don't know, Dave. On TB, Simon says IDNet sent out an engineer.

Simon_idnet · Oct 05, 2011, 14:43:30

There was no fault acknowledged by BT's systems, we arranged the engineer at woppy's request. Thankfully the engineer was thorough.

woppy101 · Oct 05, 2011, 15:11:17

Quote from: Simon_idnet on Oct 05, 2011, 14:43:30
There was no fault acknowledged by BT's systems, we arranged the engineer at woppy's request. Thankfully the engineer was thorough.

that was the one thing i was worried about £200 is a lot to pay,what happens now does idnet still get some sort of bill or does bt/openreach absorb it?

Simon · Oct 05, 2011, 16:17:03

There's no charge if the fault is found to be BT's side.

Tacitus · Oct 05, 2011, 16:17:50

Quote from: Simon_idnet on Oct 05, 2011, 14:43:30
There was no fault acknowledged by BT's systems, ......

OK Simon, but are BT investigating exactly why there was no fault acknowledged? Wouldn't that would require them to admit there was a fault with their systems?

Makes you wonder how often this happens, causing unnecessary stress both to customers and at iDNet towers, with end users left with an unwarranted poor impression of iDNet's service.