BT Service Outages

Ardua · Oct 11, 2011, 16:45:56

I lost the internet at about 7.25 this morning. A quick check of my router stats showed that there had been no dropped synch etc. Out with the Blackberry, and the AAISP tech page showed a 21CN fault at roughly the same time as my router showed a dropped connection. The internet came back on about an 1 hour later. Currently, the ADSL24 and Zen BT faults pages show no faults at 07.25 and the AAISP page shows the original fault as still going. Question: where is the best place to get accurate BT fault information if a connection goes down?

(As an aside, I had a similar issue on a couple of occasions whilst visiting a remote part of Wales last week. When I raised the matter with my host he responded by saying ' we have only just got electricity so any internet service is seen as a bonus'.)

Rik · Oct 11, 2011, 17:48:48

IDNet have nothing on their status page for 07:25. There may be a BT site, but I don't have a URL.

Ardua · Oct 11, 2011, 19:44:47

Still there and the timings match. Strange that no one else is showing this as an issue. All stable now though.

Lines dropped: 64% 21CN-REGION-BM-TH and 100% 21CN-BRAS-RED5-BM-TH - Open   Today 07:24:02
Details
Today 07:24:02   Lines: 64% 21CN-REGION-BM-TH and 100% 21CN-BRAS-RED5-BM-TH dropped at 2011-10-11 07:22:51
We have advised BT
This is likely to have affected multiple internet providers using BT
View this post only >>
Broadband Users Affected   2%
Started   Today 07:22:51 by AAISP automated checking
Cause   BT

pctech · Oct 11, 2011, 19:51:12

AAISP's status page takes a feed directly from their network management software which I believe is written in house.

Most ISPs do not do this and update their pages manually.

Glenn · Oct 11, 2011, 20:30:34

It looks like someone turned off my line last night, there were no planned works according to Zen.

.Griff. · Oct 11, 2011, 20:33:55

Quote from: Glenn on Oct 11, 2011, 20:30:34
It looks like someone turned off my line last night, there were no planned works according to Zen.

If there had been a problem with your line you'd see a big block of red depicting 100% packet loss.

That "gap" also appears on my TBBQM and resulted from an error at TBB's end.

Ardua · Oct 13, 2011, 14:19:37

I have had a series of further internet outages overnight which seem to be linked to problems within 21CN-Region-BM-TH. The failure times on my router page and on various ISP websites match. Indications are that the problem has now been fixed. I think that BM stands for Bromsgrove; however, I can find no 'idiots guide' to BT speak. Can anybody point me in the right direction? Thanks.

pctech · Oct 13, 2011, 14:23:25

No BT don't publish details on this.

Only the ISPs will know, I have looked myself out of interest.

Ardua · Oct 13, 2011, 14:55:52

Quote from: pctech on Oct 13, 2011, 14:23:25
No BT don't publish details on this.

Only the ISPs will know, I have looked myself out of interest.

Thanks pctech. Matching router logs with detected BT problems is a bit primitive but a check of my STD code shows no failures. Hopefully, the problem has been resolved (according to AAISP and Zen)

pctech · Oct 13, 2011, 16:31:33

I think AAISP's systems carry out checks every couple of minutes because they do tend to show these faults before anyone else.

kinmel · Oct 13, 2011, 18:12:30

Quote from: pctech on Oct 13, 2011, 16:31:33
I think AAISP's systems carry out checks every couple of minutes because they do tend to show these faults before anyone else.

AAISP monitor all customer's lines constantly, if a number of lines in one area fall over at the same it is reported automatically to BT telling them the areas affected and the probable cause.