Outage?

Reya · Oct 20, 2011, 13:31:55

My connection went down about 25 minutes ago & still no sign of getting it back. I've rebooted, powered down the router (Netgear DG834G) and still no joy.

All I have right now is my smartphone & dear old Virgin Mobile's so-called 3G service (which should be re-labelled SP: snail's pace, IMO). Can anyone with a faster connection (ie: everyone else in the world!) please let me know if there are any outages? Norfolk/Suffolk border here, if that helps.

Thanks everso

Glenn · Oct 20, 2011, 13:41:39

I can't see anything on AAISP or IDNet, maybe give support a call?

pctech · Oct 20, 2011, 13:45:05

Also try putting your number in here http://status.zen.co.uk/broadband/ to check for detected faults

Reya · Oct 20, 2011, 13:56:33

Thanks for that number, pctech. Turns out there's a fault at Ilford which is affecting me. I'll add that page to my phone's bookmarks

Lance · Oct 20, 2011, 14:00:35

Fortunately although my area code is listed for the Illford fault, its not affecting my connection!

sparky · Oct 20, 2011, 14:57:54

Funny. I have just had a loss of connection as well, not a re-synch, LCP just went down.

Tried the above link from my phone, but my number wasn't listed as affected by anything. Mine went down at 14:21 according to the router log. Phoned support, but they didn't know of any problem in my area, so power cycled my router, now up OK again.

What was strange was that I was listening to my DAB radio, at the time my broadband went, so did my DAB signal !

Rik · Oct 20, 2011, 17:06:08

Localised power cut affecting exchange and transmitter?

cavillas · Oct 20, 2011, 22:34:05

For interests sake.http://btbusiness.custhelp.com/app/service_status_consumer/ss_cat/2468,2470 SHows the fault

Simon · Oct 20, 2011, 22:48:52

I had a blip this evening, but it was over in about 10 seconds. Internet light flashed, and went red on router, then came back again.

Gary · Oct 21, 2011, 08:57:01

I just lost internet at 08:38am it just came back up. Support was...erm strange....

sat_mad · Oct 21, 2011, 08:59:33

Same here. $:-\$

Ray · Oct 21, 2011, 09:00:11

Just had the same here, Gary, loss of PPP and CHAP timeouts when trying to reconnect.

Den · Oct 21, 2011, 09:01:14

I lost internet at about 08.40 as well and its just come back up, All about the same times as Gary. Support? What support I could not get through and was on hold listening to music, but the message did say my call was important to them.

Gary · Oct 21, 2011, 09:02:05

Quote from: Ray on Oct 21, 2011, 09:00:11
Just had the same here, Gary, loss of PPP and CHAP timeouts when trying to reconnect.

Thats it, Ray, called support and they asked what company I was? Then asked if my Firewall was turned off!

zappaDPJ · Oct 21, 2011, 09:02:24

All I can tell you is that IDNet are aware of the problem and to reboot your router if you are not connected.

Gary · Oct 21, 2011, 09:03:06

Quote from: Den on Oct 21, 2011, 09:01:14
I lost internet at about 08.40 as well and its just come back up, All about the same times as Gary. Support? What support I could not get through and was on hold listening to music, but the message did say my call was important to them.

I had the music, tbh Den when you got though it was painful

JB · Oct 21, 2011, 09:06:15

I had the same error. ADSL to the exchange was fine but the router was reporting 'authentication error'.

Den · Oct 21, 2011, 09:19:51

My broadband is running fine, when I logged onto the router it warns me that Intranet is turned off by default but the Intranet and Internet lights are flickering like mad

Ardua · Oct 21, 2011, 09:21:09

My router logs show failed PPP negotiations throughout the night. Like others, I lost internet at 8.37am and by the time that I had got my BB out and loaded the AAISP fault page, the fault had been detected by AAISP's software. A 'soft' reset of my router has brought things back on line.

Edit:

AAISP now showing that the incident is CLOSED at 09.02am

Gary · Oct 21, 2011, 09:25:34

Quote from: Ardua on Oct 21, 2011, 09:21:09
My router logs show failed PPP negotiations throughout the night. Like others, I lost internet at 8.37am and by the time that I had got my BB out and loaded the AAISP fault page, the fault had been detected by AAISP's software. A 'soft' reset of my router has brought things back on line.

I wish IDNet has a page like AAIPS so we could see for ourselves the issues, in house so to speak.

sparky · Oct 21, 2011, 10:23:49

Mine went down at 08:38 as well.

Could it be related to http://www.idnetters.co.uk/forums/index.php/topic,27332.0.html

rgthomas · Oct 21, 2011, 10:39:49

No connection in Sevenoaks 01732 since 0840 hrs.

Turned router off for half hour, made no difference.

Still no connection at 1040. Just tried to login into router (Netgear DG834) , CHAP authentication failed.

rgthomas · Oct 21, 2011, 10:50:18

Working again now, after going to router address http://192.168.0.1 and re-doing setup wizard, entering my IDNet login details.

I don't remember ever having to do this after an outage before.

Rik · Oct 21, 2011, 11:42:29

From the network status feed:

All BT ADSL circuits affecting all our cutomers and many other ISPs failed at around 8:45 this morning. The cause is unknown at present. Service resumed at about 9:00. If your router has not automatically reconected please reboot it.

Simon_idnet · Oct 21, 2011, 12:09:24

BT say that around 365,000 broadband customers were affected.

Rik · Oct 21, 2011, 12:12:46

I think we should organise a whip round for their electricity meter, Simon.

JB · Oct 21, 2011, 14:40:37

Quote from: Rik on Oct 21, 2011, 12:12:46
I think we should organise a whip round for their electricity meter, Simon.

Yes, one lash each for BT.

Rik · Oct 21, 2011, 16:07:31

Do we get to choose whom we lash, JB?

Aaron · Oct 22, 2011, 01:52:03

Bit disappointed with my new Billion 7800N at not being able to reconnect, had to manually reboot it when I woke up at 11 this morning. All it did was spam this in the system log every 5 seconds:

QuoteOct 21 11:30:38 daemon pppd[1465]: Couldn't increase MTU to 1500.
Oct 21 11:30:38 daemon pppd[1465]: PPP LCP UP.
Oct 21 11:30:38 daemon pppd[1465]: LCP terminated by peer
Oct 21 11:30:38 daemon pppd[1465]: LCP terminated by peer
Oct 21 11:30:38 daemon pppd[1465]: Couldn't increase MTU to 1500.
Oct 21 11:30:41 daemon pppd[1465]: Connection terminated.
Oct 21 11:30:44 daemon pppd[1465]: PPP: Start to connect ...
Oct 21 11:30:46 daemon pppd[1465]: Using interface ppp0_0_38_1
Oct 21 11:30:46 daemon pppd[1465]: Connect: ppp_0_0_38_1 <-->
Oct 21 11:30:46 daemon pppd[1465]: Couldn't increase MTU to 1500.
Oct 21 11:30:46 daemon pppd[1465]: PPP LCP UP.
Oct 21 11:30:46 daemon pppd[1465]: LCP terminated by peer
Oct 21 11:30:46 daemon pppd[1465]: LCP terminated by peer
Oct 21 11:30:46 daemon pppd[1465]: Couldn't increase MTU to 1500.
Oct 21 11:30:49 daemon pppd[1465]: Connection terminated.
Oct 21 11:30:52 daemon pppd[1465]: PPP: Start to connect ...
Oct 21 11:30:53 daemon pppd[1465]: Using interface ppp0_0_38_1
Oct 21 11:30:53 daemon pppd[1465]: Connect: ppp_0_0_38_1 <-->
Oct 21 11:30:53 daemon pppd[1465]: Couldn't increase MTU to 1500.
Oct 21 11:30:53 daemon pppd[1465]: PPP LCP UP.
Oct 21 11:30:53 daemon pppd[1465]: LCP terminated by peer
Oct 21 11:30:53 daemon pppd[1465]: LCP terminated by peer
Oct 21 11:30:53 daemon pppd[1465]: Couldn't increase MTU to 1500.
Oct 21 11:30:56 daemon pppd[1465]: Connection terminated.

This happened 2 months ago as well. Don't know if that MTU thing is interfering with it, but it's set at 1492 in my ADSL settings page.

Bill · Oct 30, 2011, 09:12:17

The Billion doesn't seem as robust as some others when something odd happens on the line- mine said it was reconnected, the correct lights were on and it had all the correct IPv4 addresses but there was no internet connectivity! No IPv6 addresses though.

I didn't need to reboot, just a disconnect/reconnect worked for me.

Also odd- I'm on FTTC and my profile has been down in the low-to-mid 30,000's on interleaved for about a year. After BT got things sorted out, my profile was up to 38,714 and this morning I got fastpath back again.

but

Niall · Oct 30, 2011, 09:59:20

Mine couldn't reconnect after the BT issues the other day either. My line speed increased to its max after I reconnected though, but now it's sh*t again.

Steve · Oct 30, 2011, 10:46:39

Bill,have you tried or heard any reports of the 1.06E RC3 firmware

Bill · Oct 30, 2011, 11:13:38

Quote from: Steve on Oct 30, 2011, 10:46:39
Bill,have you tried or heard any reports of the 1.06E RC3 firmware

Yes, I've been using it for about 6 weeks now- Billion sent me a copy to see if it had cured that odd 3 1/2 day problem of losing IPv6 (it has), but asked me to keep quiet about it.

It's 1.06e, but I'm not sure whether it's RC3 or maybe an earlier one, that may be the reason for the "keep quiet" request.

There's a bit of (unofficial) chat about it on the Billion forum in the "Test Firmware" section, I'd expect it to be released soon.

Steve · Oct 30, 2011, 11:23:08

Thanks Bill , I did spot it on the forum, IPv6 has been very stable for me lately on 1.06d