Got my iPhone 4S, but...

Simon · Oct 25, 2011, 15:11:55

There seems to be a problem syncing with iTunes. I have gone through the initial set up, choosing to restore from a backup, having just synced the 3GS. It then says to connect to iTunes, at which point, iTunes crashed. I then restarted iTunes, and connected the 4S, which subsequently seemed to sync, and everything seemed to transfer across. When sync was complete, I disconnected the 4S, but it was still at the 'Connect to iTunes' screen, with seemingly no way forward, except to cancel or start again. I've done this three times now, and although iTunes is saying that the music, apps and photos are on the 4S, I still can't get past the 'Connect to iTunes' screen.

I did notice that iTunes has synced both the 3GS and the 4S as 'Simon's iPhone' - is this correct, or should they have different names?

I knew this wouldn't be simple.

Simon · Oct 25, 2011, 15:16:23

Now I'm getting this...

pctech · Oct 25, 2011, 15:18:17

reboot your system and the iPhone?

lozcart · Oct 25, 2011, 15:32:53

Keeping the same name shouldn't cause a problem.

Try a hard reset of the phone by holding down the on/off and home buttons together, keep held down until the Apple symbol shows, see if that clears the "connect to iTunes" message.

A new install from back up can take some time (half or even a full hour) with the phone doing a number of restarts, did this happen when you first connected it?

Is your version of iTunes up to date?

Simon · Oct 25, 2011, 15:46:58

Seems okay now. I started again, restoring it as a new phone, then restored again, using a backup of the old phone and it worked. I'm actually speaking this message but I don't know how to do full stops

Rik · Oct 25, 2011, 15:52:51

That should help the spelling then.

Simon · Oct 25, 2011, 16:03:23

Seems you just say "full stop"! Should be amusing!

Rik · Oct 25, 2011, 16:04:48

How do you say smiley?

Simon · Oct 25, 2011, 16:11:15

Not worked that out yet, but I think you would 'talk' the code, so you'd say "colon right bracket"?

Rik · Oct 25, 2011, 16:18:18

I tend to say colon full, must empty.

Simon · Oct 25, 2011, 16:23:06

Next thing is, I've got two Sony iPod docks, which had a adapter for the 3GS, but they don't seem to have them for the 4/4S. Is it just supposed to fit without an adapter? I've tried it, but it seems quite unsupported, and just balancing on the connector. Has anyone else got Sony iPod / iPhone docks?

Rik · Oct 25, 2011, 16:30:24

Do they have different mouldings, to suit whatever iPod/iPhone you have?

Simon · Oct 25, 2011, 16:44:14

Yes, interchangeable ones.

Rik · Oct 25, 2011, 16:55:42

I suspect you'll need to buy a new one from Sony, then.

Simon · Oct 25, 2011, 17:53:03

They don't seem obvious on their website.

Rik · Oct 25, 2011, 18:05:15

They may not have them yet.

Steve · Oct 25, 2011, 18:06:39

I think they'll be available ie

http://store.apple.com/uk/product/MC598ZM/A

Not sure if they're ok or not? The 4 has the same shape connector I believe.

Simon · Oct 25, 2011, 18:21:52

Yes, the 4 is the same isn't it?

Simon · Oct 25, 2011, 18:23:28

What's this iMessage thing? How is it different from text messages?

Steve · Oct 25, 2011, 18:32:24

The iMessage is an Apple service, so if one of your phone contacts has an IOS5 device and they've enabled iMessage,the message will enabled be sent via this route. iMessages are free of any carrier charges.

Simon · Oct 25, 2011, 18:35:03

I'm allowed about 1200 texts per month anyway, with my current package, so not sure it will be much advantage.

Rik · Oct 25, 2011, 18:35:12

So is that anything like the Blackberry system, Steve?

Simon · Oct 25, 2011, 18:35:45

No, it works!

Rik · Oct 25, 2011, 18:39:23

Steve · Oct 25, 2011, 18:42:09

Your mobile phone number becomes associated with your Apple ID email address so if Simon now tries to send me a text he should see a grey iMessage in the input box(BTW Simon seems to have iMessage enabled) if iMessge is not available normal carrier rates and routes apply.