Network problem?

[Rik]

See announcement from Miriam here:

http://www.idnetters.co.uk/forums/index.php/topic,27548.msg654391.html#msg654391

Try re-booting your router.

[psp83]

Thank god for tech at times like this

[.Griff.]

Interesting, thanks Griff - message passed on.

I might be wrong about it Rik but for example here's a Be customer in Highams Park



Identical start time to the outage. Coincidence maybe..

[Rik]

Miriam says it was down to a core router, so I'm not sure why Be would be having problems - perhaps they came out in sympathy? Or was it an IDNet customer with a Be connection?

[Joel]

definitely still down here, reboot has done nothing

[Rik]

Try powering off for 15 minutes, then try again, if that doesn't work, call support, you should be able to get through now.

[Steve]

Just got home to no connection, reboot of router and all seems fine!

[.Griff.]

Miriam says it was down to a core router, so I'm not sure why Be would be having problems - perhaps they came out in sympathy? Or was it an IDNet customer with a Be connection?

Be retail customer. Maybe it is just a coincidence then or there's a second issue out there affecting some.

[Rik]

Just got home to no connection, reboot of router and all seems fine!

Phew.

[Rik]

Be retail customer. Maybe it is just a coincidence then or there's a second issue out there affecting some.

My Telefonica (Be) line took a while to get PPP, which would fit with the IDNet core router - or something on the Be network. Toss a coin time, I guess.

[Reya]

Rebooted everything and still no connection here (Norfolk). Should I try powering down for 10 mins?

[Rik]

Yes, if that fails, call support.

[Joel]

just rang, still major problems apparently.

[Bill]

Thank god for tech at times like this

<image>

I just wait for it to come back, it seldom takes very long

[Rik]

just rang, still major problems apparently.

Did they give any more detail? Most people seem OK now.

[cavillas]

Can't get used to Miriams new name yet.

[Reya]

Still nothing after a power-down. Support took my details and said someone would call me back. Also said services are returning slowly (with the emphasis on slowly).

The last error message Chrome gave me was an issue with resolving DNS, but that was probably simply due to complete lack of connection.

[Joel]

she did not give any detail, engineers are working, no ETA....

[Joel]

anyone else still down? I'm getting a bit annoyed, one post saying its all fixed yet I phone and hear the opposite.

[Reya]

Still down here, Joel, and no callback from Support over an hour after I phoned. To cap it all, my phone signal is slow as hell tonight, so checking stuff online is taking ages.

Oh well. I've got one of those things made of paper with words on, to tide me over until bedtime. I think it's called a book 

[Technical Ben]

Hope everyone else gets going soon.

[zappaDPJ]

I just had another blip, same symptoms (BT Wholesale page).

[EDIT] My connection appears to be a little touchy just now. I'll reboot my router and modem to see if that cures things.

[Reya]

Just got up for work (yes, at 03:45am) and I still have no connection. What the heck's going on? 

[Reya]

Just checked my broadband quality meter via my phone and it shows approx 1 hour of complete packet loss and then it's absolutely blank after that and until now. No red; just nothing. Is that any help in diagnosing what could be wrong?

I have to leave for work now, but will check forums during my breaktimes.

Bah! 

[Steve]

I think you need to check with support!