Idnetters outage?

[.Griff.]

From approximately 5.50PM to 6.15PM I couldn't access Idnetters at all.

Code Select Expand

C:\Users\Griff>ping www.idnetters.co.uk

Pinging www.idnetters.co.uk [212.69.36.118] with 32 bytes of data:
Reply from 212.69.63.245: Destination net unreachable.
Reply from 212.69.63.245: Destination net unreachable.
Reply from 212.69.63.245: Destination net unreachable.
Reply from 212.69.63.245: Destination net unreachable.

Ping statistics for 212.69.36.118:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

C:\Users\Griff>tracert www.idnetters.co.uk

Tracing route to www.idnetters.co.uk [212.69.36.118]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.2
  2    11 ms    12 ms    11 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  3  telehouse-gw5-e4-400.idnet.net [212.69.63.245]  reports: Destination net un
reachable.

Trace complete.

[Simon]

Yes, we believe there was a routing problem. 

[Rik]

Me neither. I've been on the phone to Simon and an engineer is on site. All internal IDNet access was down, ie mail, theirr website, the forum etc. Simon thinks it's a switch problem which has been resolved. The outside world wasn't affected, eg BBC, Amazon etc. If I hear any more I'll update.

[gwidnet]

My idnet is totally down I'm syncing but authentication fails all the time

[AzShane]

Same as above, Saying CHAP failed to authenticate

[Rik]

Are the two of you on Telefonica (LLU) connections?

[AzShane]

I am yes

[gwidnet]

Yes I am too

[Rik]

My Telefonica connection failed as the more general outage started, I haven't been able to establish PPP since. Simon does know, but I'll pass on the corroboration.

[AzShane]

Thanks Rik , back to abusing my phones data connection in the mean time.

[Rik]

 

[gwidnet]

Thanks Rik
Is it just the two of us who have a complete outage then?

[mk1]

Good old forums i lost my connection at home also (LLU based) @ 5:50. I have sync and a connection, router states CHAP authentication failed. Umm it also seems IDnet have got a middle line support, so i didn't get to talk to a technical person. Also abusing my mobile data! Why is this outage not noted on the website as its almost an hour old now?

[Simon]

Probably because they were busy trying to fix it. 

[Rik]

Thanks Rik
Is it just the two of us who have a complete outage then?

Three but probably more who haven't found out yet.

[manic23]

My Internet is also down, lets hope they fix it soon

[AzShane]

Would be good if stuff like this was posted on the twitter feed, easier than updating the website

[Rik]

Why is this outage not noted on the website as its almost an hour old now?

Simon is away from a computer, two of the support staff are off sick and the engineer on site doesn't have access to the network status page. I'm sure Simon will update asap - I've been speaking to him since the problem started.

[gwidnet]

I'm up again 

[Rik]

Stop boasting. 

[mk1]

So when did this not so technical call centre appeared from? I liked the direct technical support. Mine has yet to come back?

[gwidnet]

Ooops pride comes before a fall .. I should be more careful

[Ardua]

Add me to the list. OH upset that mail kept showing strange messages on her IPad. All OK now on BTW CONNECTION.

[Baz]

I lost the lot too

[Rik]

So when did this not so technical call centre appeared from? I liked the direct technical support. Mine has yet to come back?

It's there to provide an alternative to an answer machine out of hours, but it has limited functionality and we can generally get quicker access to IDNet with a major ooutage.