No connection

Joel · Dec 03, 2011, 14:46:55

just this minute lost connection to the www, reboot did nowt... any planned updates? 01273.... ta

sat_mad · Dec 03, 2011, 14:51:28

Same here.

Reya · Dec 03, 2011, 14:52:50

Just lost connection here in Norfolk, too. Nothing on the Zen status page when I checked a minute ago, but that was right after I realised everything was kaput.

Hope I don't have to wait until Monday for someone at support to unstick a stuck session, like the last time this happened :-/

rgt247 · Dec 03, 2011, 14:53:35

On my phone now. I lost the internet as well. Router still thinks it connected but no web pages are loading.100% packet loss on think broadband ping graph.

t22design · Dec 03, 2011, 14:54:11

My connection just disappeared also. (Mid Cheshire)

Rebooted all equipment to no avail.

serenity · Dec 03, 2011, 14:55:36

Same here too, since about 14:30

Router states "chap authentication failed"

Located in Kent, reboot still the same

lozcart · Dec 03, 2011, 14:57:33

All ok here in Birmingham I'm on a BT line are any of you on LLU Idnet connection.

Joel · Dec 03, 2011, 14:59:22

ok well good it isn't just me, will maybe ring in a minute. second time this has happened in a month....

.Griff. · Dec 03, 2011, 14:59:39

Fine here on FTTC.

sat_mad · Dec 03, 2011, 15:00:18

No, BT line.

rgt247 · Dec 03, 2011, 15:01:55

I am on 8mb adls.

Reya · Dec 03, 2011, 15:02:55

Does this mean I now have to do the housework I was procrastinating over? Booo

pctech · Dec 03, 2011, 15:06:18

Remove power from the router for about 30 minutes, this will allow the session to expire at IDNet and on BT's kit.

Then plug back in.

Aaron · Dec 03, 2011, 15:09:24

Down here as well for the last 20 mins or so, 8mb adsl. 01435 Horam

TimJ · Dec 03, 2011, 15:11:52

Lost connection here

Upton on Severn Worcestershire.

Chap authentication failure

Are IDNET aware? - status page says all OK

lozcart · Dec 03, 2011, 15:12:28

There is nothing on AAISP or Zen status pages so it is more likely an idnet issue. I'm on DSL4 and my connection is fine, maybe one of the other links has gone down.

Reya · Dec 03, 2011, 15:13:06

Quote from: pctech on Dec 03, 2011, 15:06:18
Remove power from the router for about 30 minutes, this will allow the session to expire at IDNet and on BT's kit.

Then plug back in.

I switched the whole thing off and unplugged for a whole eight hours while at work last time. Support eventually had to log into my exchange to clear the session. That's the first time a session got stuck for me, though. Normally I just get back online without any problems.

pctech · Dec 03, 2011, 15:16:51

Worth giving a go anyway.

scook94 · Dec 03, 2011, 15:28:59

Just got back home and we're down too. 01786 Stirling.

MattBeale · Dec 03, 2011, 15:30:06

Not sure if its related, but I have a connection on FTTC up/down here in North Oxfordshire, but some sites are failing and redirecting to a CloudFlare DNS error page even though a manual DNS resolve works

Oh and hi, I'm back with IDNet after my ... trip to O2.

jrboden · Dec 03, 2011, 15:35:04

No connection here also Chester ADSL up green light on router but router won't connect phone line all UK gave raised call with idnet 1st line no help hadn't even read in here waiting on second line now

wecpcs · Dec 03, 2011, 15:36:22

Me too in North Kent. 8Mb ADSL

woppy101 · Dec 03, 2011, 15:37:34

Same here im off northumberland 01661

keybored · Dec 03, 2011, 15:38:49

Same here Wiltshire; 01793

Jake-o · Dec 03, 2011, 15:44:49

Down here too. 01246, Chesterfield. 8MB ADSL.