No connection

[sat_mad]

Sorry about that.

Meh! 

[davej99]

Back up at 17.20 with no intervention after first reboot.
Only seemed like 1.5 - 1.75 hours to me.
It would be interesting to hear about the cause, ie what did BT mess up this time.

Special thanks to Mods that were on line to help and keep us all in the picture.

[Rik]

We weren't here for that, Dave, we had a poker school going in the back room.

[adamb]

Our connection just came back after nearly 4 hours of downtime (Suffolk). Not too chuffed as I was updating a website and half way through uploading a file when the connection died. So the site was broken for the last 3-4 hours :/ All fixed now thankfully. I have noticed that our connection has been a bit flakey over the last few days. It's normally rock solid so you do tend to notice. Wonder if it's related to this outage?

[Rudds]

I could fix that for you. 

Nice one LOL

[Rik]

Our connection just came back after nearly 4 hours of downtime (Suffolk). Not too chuffed as I was updating a website and half way through uploading a file when the connection died. So the site was broken for the last 3-4 hours :/ All fixed now thankfully. I have noticed that our connection has been a bit flakey over the last few days. It's normally rock solid so you do tend to notice. Wonder if it's related to this outage?

It's possible, Adam, but this seems to have had a very specific cause.

[Rik]

Nice one LOL

We aim to please.

[davej99]

We weren't here for that, Dave, we had a poker school going in the back room.

Can you get BT to try the poker, ideally white hot.

[Steve]

Can you get BT to try the poker, ideally white hot.

Where the sun doesn't shine.

[Rik]

Can you get BT to try the poker, ideally white hot.

If only.

[adamb]

It's possible, Adam, but this seems to have had a very specific cause.

Ah ok. Thanks Rik. So who tripped over the wire this time? 

[Rik]

BT forgot to put the money in the meter for their radius servers.

[scook94]

Back up here too, had to reboot one more time though. 

[Maiku]

Back here, think I dropped a profile too 7150 Kbps now, thats the second higest one on 8mb I think.

[Rik]

It's the highest one under the old profile list, but BT have been experimenting with higher profiles lately, but we don't have a list.

[Lona]

I am not a happy bunny.  I phoned Idnet after the connection went down.  Support told me there was no outage and I came to the conclusion that Idnet had pulled the plug on me without contacting me.

I had recently changed my credit card company and forgot to update my account details so I phoned my son got him to go into my Idnet account and update new credit card details.

I then phoned accounts to let them know but was told by whoever it was that there was an outage which would appear their left hand doesn't know what their right hand is doing.

She didn't know if the outage affected my area and when I asked her to look into my account to see if I had been cut off she then told me that she wasn't accounts and that they had all gone home for the day.  She then said she would have the engineer phone me for an update.  I'm still waiting for the call.

When I told her I had pressed button 3 for accounts and she had answered saying she was accounts she had no explanation.

I fear my days at Idnet might be coming to an end as it isn't the service I once experienced.

[Rik]

There is no out of hours accounts support, Lona, I'll have a word with IDNet about the phone message.

We started documenting the outage here as soon as we could, and have been in direct contact with IDNet during the afternoon. If you're unable to access if the line is down, ie you have no mobile service, I'll give you my mobile number and you can call me.

[Simon]

I'm pretty certain IDNet wouldn't simply disconnect someone without making every effort to contact them in the event of an account issue. 

[Rik]

I can confirm that, Simon, but forgot to cover the point - thanks. 

[Lona]

I'm fortunate Rik, that both my kids have BB so if I can't get the one I can get the other.

I think what angered me was receiving conflicting statements from staff.  One said there was no outage and the other did.  Had I been told it was an outage from the beginning it would have saved me a lot of bother as I could have updated my card details when the connection came back on, as it was I got really annoyed to think Idnet could pull the plug on me.

[sat_mad]

So did the outage affect other ISPs, or does BT have it in for IDNet?

[pctech]

If it was a node failure it probably would affect quite a few who have similar routing through the BT network.

The routing information is known only to BT and the ISPs (and is probably the subject of a non disclosure agreement due to its sensitive nature) so we are unlikely to ever know.

[Rik]

I think what angered me was receiving conflicting statements from staff.  One said there was no outage and the other did.  Had I been told it was an outage from the beginning it would have saved me a lot of bother as I could have updated my card details when the connection came back on, as it was I got really annoyed to think Idnet could pull the plug on me.

Unfortunately, the OOH calls are not always handled as well as they might be, eg they should never promise a call back, and they will often know of a problem after we've become aware here, at which point, we make sure IDNet know.

[Steve]

It not beyonds of possibility that BT could lose an ISPs records from the authentication server.

[Rik]

So did the outage affect other ISPs, or does BT have it in for IDNet?

We're not sure whether it was a software failure at the radius servers, which could have affected only IDNet or a few ISPs, or a hardware failure, which would have had a larger impact. ATM, I lean towards the former.