No connection

Started by Joel, Dec 03, 2011, 14:46:55

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Rik

#175
Dec 04, 2011, 17:30:33
The OOH number should be able to give you better answers, Rick, and we are feeding back information from this thread to IDNet, to help improve things. I'm happy to give you my phone number to check with if you want to.
Rik
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This post reflects my own views, opinions and experience, not those of IDNet.

Lance

#176
Dec 04, 2011, 17:55:40
Quote from: sobranie on Dec 04, 2011, 17:24:40


Sorry, if I've no internet I'd find it rather difficult to visit these forums.!


The suggest came about because these days many people have a secondry method to connect to the internet. Often this is using a smartphone or 3G dongle.
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Lona

#177
Dec 04, 2011, 17:57:38
Can I ask if it was all types of connections that were down or was it only adsl?


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Rik

#178
Dec 04, 2011, 17:59:44
We're not 100% sure, Lona, but it seems fibre, 21CN (ADSL2+) and, definitely, LLU connections were unaffected.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Lona

#179
Dec 04, 2011, 18:00:54
That's just what I thought.  I read on another forum that when some isps start other services the Adsl customers suffer but I could be wrong.


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Rik

#180
Dec 04, 2011, 18:02:21
The problem was in the BT network, Lona, so it just hit people connected to a particular part of that network, a while back, it would have hit everyone as we were all using the same service.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Lona

#181
Dec 04, 2011, 18:05:29
Would 21CN be an improvement on Adsl and do Idnet do it?


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Ardua

#182
Dec 04, 2011, 18:08:37
Quote from: Lona on Dec 04, 2011, 18:00:54
That's just what I thought.  I read on another forum that when some isps start other services the Adsl customers suffer but I could be wrong.

Lorna - no loss of ADSL2+ but my router log does show a loss of IPv6 but I suspect that the two are not linked! ADSL2+ is 21CN. You need to check whether your exchange is 21CN enabled.

Lona

#183
Dec 04, 2011, 18:11:09
The reason I asked is that one Isp I looked at when I put in my phone number stated that they could offer me 21CN and I didn't know what it was.  On Idnet's website 21CN isn't mentioned.


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

pctech

#184
Dec 04, 2011, 18:11:19
Quote from: Lona on Dec 04, 2011, 18:05:29
Would 21CN be an improvement on Adsl and do Idnet do it?

ADSL2+ is delivered over 21CN and so yes IDNet do it

pctech

#185
Dec 04, 2011, 18:13:27
21CN is a programme started by BT to standardise their network systems as apparently there were over 10 different systems.

Lona

#186
Dec 04, 2011, 18:18:56
Just been back into Idnet website and I am on adsl max. It says adsl2 should be available but I can't seem to upgrade.


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

pctech

#187
Dec 04, 2011, 18:21:24
Give support a call as there's a bit of a lag between the new kit being put in and when you can actually upgrade to ADSL 2+

Unless you get over 4 Meg you are prob better on ADSL Max anyway.

Steve

#188
Dec 04, 2011, 18:28:35
Quote from: Lona on Dec 04, 2011, 18:18:56
Just been back into Idnet website and I am on adsl max. It says adsl2 should be available but I can't seem to upgrade.

This site is pretty up to date re availability http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_maxus_vidZ59_Broadband&vendorid=Z59&sissr=1

Enter your phone's number in "Check your speed"

It will give you the possible options, if adsl2+ is available and you cannot upgrade via the customer portal email support at idnet dot com with your request.
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

Rik

#189
Dec 04, 2011, 18:30:10
Though, in my case, I went from 3M to 4M, Mitch, so you can get lucky. IAC, making the move gains you the extra bandwidth allowance and, if the line isn't stable, it can be re-modulated back to Max, but retaining the allowance.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Lona

#190
Dec 04, 2011, 18:36:07
Quote from: Steve on Dec 04, 2011, 18:28:35
This site is pretty up to date re availability http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_maxus_vidZ59_Broadband&vendorid=Z59&sissr=1

Enter your phone's number in "Check your speed"

It will give you the possible options, if adsl2+ is available and you cannot upgrade via the customer portal email support at idnet dot com with your request.
Sorry, you're not currently able to get BT Infinity whatever the hell that is ;D


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Rik

#191
Dec 04, 2011, 18:37:07
That's fibre, Lona.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Lona

#192
Dec 04, 2011, 18:38:18
Quote from: Rik on Dec 04, 2011, 18:37:07
That's fibre, Lona.

I thought that but BT didn't say anything about Adsl 2

I have sent a request to Idnet so will wait and see what they say


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Rik

#193
Dec 04, 2011, 18:40:09
 :fingers:

21CN seems more stable than in the early days, now, and could give you significant benefits.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Steve

#194
Dec 04, 2011, 18:43:17
Can you recall the max speed Lona from the BT site.
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

Lona

#195
Dec 04, 2011, 18:55:51
Quote from: Steve on Dec 04, 2011, 18:43:17
Can you recall the max speed Lona from the BT site.

They could offer me BT total BB at an estimated speed of 8mb, same as I have at the moment with Idnet.


If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Lona

#196
Dec 04, 2011, 18:56:51
Have a look at this from an other Isp



If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Steve

#197
Dec 04, 2011, 19:02:54
According to this 21 CN adsl2+ should be available

http://www.samknows.com/broadband/exchange/WSBEI
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

Lona

#198
Dec 04, 2011, 19:06:48
Yes I had already looked at Samknows but I can honestly say llu is not available in Beith unless you go to Talk Talk.

I tried to join bethere and it couldn't offer me a connection.

I wonder why I can't upgrade on Idnet website. :dunno:



If one took the Scots out of the world, it would fall apart
Dr. Louis B Wright, Washington DC, National Geographic (1964), from Donald MacDonald, Edinburgh :thumb:

Steve

#199
Dec 04, 2011, 19:11:48
The LLU services available are TalkTalk and Sky, I couldn't upgrade via the website recently either but an email to support solved the issue.
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.
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