Webmail

Ritzy · Dec 14, 2011, 22:51:21

I unfortunately once made the mistake of accessing my emails through the IDnet Webmail interface (I think I just wanted to know what it looked like) and now I have to go in there from time to time to clear out the build up of mails that collect and remain there even when I have cleared out my Windows Mail folders. I find this an absolute pain. I can't download any emails to Windows Mail until I have deleted them, but it is a painstaking job, worse even than Hotmail which is saying something. It hardly ever works as it should. There are always problems even on a good day, tonight it just keeps saying 'Waiting for WebmailIDnet....' interminably, I can't delete anything and in the meantime I can't get my emails, which I need.

PLEASE sort this out. A new interface would be a good start, it looks as bad as it works.

Steve · Dec 14, 2011, 22:58:15

Sorry Ritzy I don't understand the issue, I see the same in the web interface as I see in my IMAP folders and use them independent of each other certainly I don't have to delete anything via the web interface before I can view my mail. I think you need to speak with support.

Lance · Dec 14, 2011, 23:09:27

It sounds to me like windows mail is set to always leave a copy of the email on the server. Just because you used webmail once that makes no difference to the settings on your own machine.

Using webmail can sometimes be a bit slow and I'm not quite sure why this is. I use the same webmail client on my own email server (roundcube) an it is nice and fast.

Lance · Dec 14, 2011, 23:10:59

Actually, reading the OP again, I've not got a clue what the problem is either! If it is deleted through webmail, then there isn't anything to be downloaded!

Steve · Dec 14, 2011, 23:12:40

I can understand the leave copy on server but can't see why that would inhibit further downloads either.

Lance · Dec 14, 2011, 23:18:04

I wonder if the 100mb mailbox limit is being reached, meaning that new emails can't be delivered until old ones are deleted.

Ritzy · Dec 14, 2011, 23:40:26

Quote from: Lance on Dec 14, 2011, 23:09:27
It sounds to me like windows mail is set to always leave a copy of the email on the server. Just because you used webmail once that makes no difference to the settings on your own machine.

Using webmail can sometimes be a bit slow and I'm not quite sure why this is. I use the same webmail client on my own email server (roundcube) an it is nice and fast.

Well, I never had the problem until after the point at which I went into the webmail so it's hardly surprising if I thought there was some connection. I had no idea that it could be set to leave a copy on the server, but I will change that now.

You are correct, the inbox fills up really quickly as I get tons of spam, & I have to empty it manually before I can download further emails on my Windows Live Mail client. I tried to get support for an email problem once before but was just told to use the IDnet Webmail interface instead of Windows Mail, but I won't do that because I don't like it, it never works as it should and it is interminably S-L-O-W. Just now it is taking 4 minutes to delete 25 emails. Why can't I delete the whole lot at once?

Ritzy · Dec 14, 2011, 23:46:44

I was just logged out of the forum and my Webmail interface, presumably because I was inactive for more than a couple of minutes, logged back into webmail and now it won't open any of the folders at all. This is why I am aggrieved by it. It just won't work properly. I don't have time to keep logging out and back in, restarting my computer, waiting hours and hours for it to respond. And you wonder why I don't like it. Sigh.

Simon · Dec 14, 2011, 23:59:20

The being logged out thing could be a cookie issue, particularly with the forum. You need to have cookies allowed to be saved for the forum as that should then keep you logged in. Not sure if the same applies to webmail.

pctech · Dec 15, 2011, 00:37:31

If I could just weigh in here, webmail will be slow if there is a large volume of mail waiting because it has to pull the mail through from the mail server I believe but I maybe incorrect,

Any mails that are in a junk folder maybe slowing down the loading?

pctech · Dec 15, 2011, 00:45:27

Just looking briefly at the roundcube site it does look as though listing a lot of messages would slow it down.

Personally and this is a general comment, not aimed specifically at IDNET nor any ISP for that matter but if your mails are business critical you maybe better off registering a domain and using IDNET's or one of the other ISPs' paid hosting soluions because the hosting hardware and software configuration is more suited to dealing with volumes of business mail.