Mail Server Issues

MarlyM · Jan 20, 2012, 06:33:41

Is it just me or are the mail servers down at the moment?

I can't get in via my email client, and webmail says there's an error and I've got no mail.

Thanks for any info..........

JohnH · Jan 20, 2012, 06:34:59

Same here.

Steve · Jan 20, 2012, 06:36:35

I agree same here

Bill · Jan 20, 2012, 06:38:53

Me too.

Though to be fair, it's not often I'd notice at this time of the morning!

MarlyM · Jan 20, 2012, 06:44:31

Oh well.

Will just have to wait it out.

Gott admit, I'm impressed with how may IDNetters are up and about here this early (although, I guess you may have only come here because of the mail issue, like me!!!!).

Simon · Jan 20, 2012, 07:27:11

Has anyone reported the issue?

MarlyM · Jan 20, 2012, 07:33:25

Gotta admit, I wouldn't know how to!

All I did was check the IDNet Service status page.

Mouseroo · Jan 20, 2012, 07:42:05

Hi,

Same mail issue here. On the bright side, it gives me a chance to go and hunt down a slice of toast

David · Jan 20, 2012, 08:49:37

And here which means I can have anothe cup of tea

Just seen the status page and engineer is already on his/her way with a hammer

sparky · Jan 20, 2012, 09:03:32

Yep, "on his way to re-start the server"

We pay premium rates for using IDNET as our ISP and they can't afford a failover

?

sparky · Jan 20, 2012, 09:56:15

QuoteIncoming idnet.com currently is experience some issues, engineer is on way to the server to restart it.

Is he using public transport!

Gary · Jan 20, 2012, 09:59:16

Quote from: sparky on Jan 20, 2012, 09:03:32
Yep, "on his way to re-start the server"

We pay premium rates for using IDNET as our ISP and they can't afford a failover ?

I think the backup fellover years back

joe · Jan 20, 2012, 10:32:29

No, not public transport - he is walking - slowly!

Steve · Jan 20, 2012, 10:33:40

IDNet mail is proved FOC with a broadband account and imo is not something that I would rely on if email services are essential. Saying that it's performance over the last year has been very good with minimal downtime.

SSK · Jan 20, 2012, 10:48:17

Quote from: Steve on Jan 20, 2012, 10:33:40
IDNet mail is proved FOC with a broadband account and imo is not something that I would rely on if email services are essential. Saying that it's performance over the last year has been very good with minimal downtime.

imo, if something is advertised as part of a package when you buy that package then it's not free of charge. If it wasn't advertised as part of the package and you get it anyway, then it might be considered free of charge.

If you bought an item which said 'batteries included' and found it had no batteries, would you say, "Oh, that's okay because the batteries were free anyway"?

Of course I don't rely on IDNet for my important business mail, but I'm still disappointed and mildly shocked that there wasn't a backup mailserver to switch over to and that the service has been down so long.

Simon · Jan 20, 2012, 11:09:31

When you say "so long", they would have only received the alerts when they came in this morning, and have got an engineer straight on it. Perhaps it's not just a simple reboot required.

joe · Jan 20, 2012, 11:15:33

Straight on it? Then why no update on progress since 08:11?

Simon · Jan 20, 2012, 11:16:43

Probably because they're still working on it!

gingergalore · Jan 20, 2012, 11:31:18

Mine's down too

Simon · Jan 20, 2012, 11:32:02

Update: A reboot didn't bring it back up, so they're still working on it. IDNet apologise for any inconvenience.

David · Jan 20, 2012, 11:39:49

Many thanks Simon Im sure they are doing their utmost and normal service will resume as soon as humanly possible,These things happen

wkb21 · Jan 20, 2012, 11:47:52

Quote from: David on Jan 20, 2012, 11:39:49
- - - These things happen

Well, they happen if you don't build in redundancy against likely failures.

dysonco · Jan 20, 2012, 11:52:21

I agree, saying the email service is FOC for an ISP account is ludicrous. Its advertised as a feature of the account we purchase and therefore is an integral part of that. I pay a premium for my IDNET broadband because I want it and all the features of my account to just work, if I went by features alone your average plusnet account or similar offers more for much less money.... So please IDNET, take a good look at how your mail servers are setup and confirm there are adequate backups in place.

I'm also a little dissapointed by the fact this hasn't even got a mention in the service status part of this forum. Surely an outage of this scale for this period of time should be given a higher priority?

Best wishes,

Mike

David · Jan 20, 2012, 12:20:14

Quote from: wkb21 on Jan 20, 2012, 11:47:52
Well, they happen if you don't build in redundancy against likely failures.

My point was my own take on the situation the issue I am sure is being dealt with as fast as possible and I am confident it will be back as fast as possible not sure how many back ups are possible I know how frustrating it is but (and its my opinion only ) I am confident that all that can be done is being done,I am no engineer and have limited knowledge of this but I cant see what else IDnet are supposed to do I pay the same but accept that from time to time things go wrong or break but thats the way it is from my own perspective and personally Im happy with the outstanding service I recieve from this company I moved once but soon returned ..... because of the service and speed with dealing with these issues ok I might hope its gets resolved sooner but cut them some slack the guys who are working on it I doubt can go any faster
but like I say this is my own personal opinion

Simon · Jan 20, 2012, 12:23:59

TBH, we didn't expect it to be a major outage, as these are usually sorted pretty quickly. I'll put it on the news fader, which will practically guarantee that it wil be fixed the very next minute.