Mail Server Issues

gingerjedi · Jan 21, 2012, 10:41:18

I just got back from holiday where I was picking up email on my Android phone which I have done before, quite often I'd like to view the full message and attachments when I'm back home but...

I was expecting my PC's email box to show all mail recieved regardless of what I've viewed, I'm sure Outlook used to download email even if I had viewed it remotely? My Android mail settings say 'leave on server??

Any help would be much appreciated.

Steve · Jan 21, 2012, 11:16:21

As you may be aware the mail server broke yesterday and was restored from a backup taken 23 hours previously , so I would hope any mail that existed on the server prior to this date will have been restored.

http://www.idnetters.co.uk/forums/index.php/topic,28210.msg667170.html#msg667170

Niall · Jan 21, 2012, 13:50:48

Oh no I can't access my invoice email. Free month! :p

This does explain the odd certificate message I got the other day though

cn1001 · Jan 21, 2012, 13:54:09

Looks like I am missing read e-mail from 10th to 20th January 2012. Will this be restored as one of the e-mail contained a £50 voucher code for me to redeem against Blinkbox on my Samsung Smart TV.

Glenn · Jan 21, 2012, 14:00:27

This is from Simon's message yesterday

Quote from: Simon_idnet on Jan 20, 2012, 17:11:38

Apologies for the inconvenience. Please be assured that we are doing everything that we can to restore the full mail history.

So hopefully.

cn1001 · Jan 21, 2012, 15:50:50

If it doesn't get restored will idnet reimburse me the £50?

Glenn · Jan 21, 2012, 15:55:05

That would be something you would have to take up with IDNet.

Simon · Jan 21, 2012, 16:26:06

If an email was that important, I would have download it, rather than leaving it on the server.

cn1001 · Jan 21, 2012, 16:53:40

Hindsight is a wonderful thing! I was going to print it off today so I could start using the code, but couldn't due it not being there.

pctech · Jan 21, 2012, 17:03:29

Never leave mail on a POP3 host indefinitely as unlike Lotus Domino or Microsoft Exchange they really aren't designed for permanent mail storage.

cn1001 · Jan 21, 2012, 17:23:17

It wasn't going to be on there indefinitely. I received the email on Monday & today was the 1st chance I had to print it off.

Simon · Jan 21, 2012, 17:24:49

They will restore all that they can, but the mail was delivered, as you've said, and leaving it on the server is similar to leaving postal mail on the kitchen table. If it goes missing after delivery, you can't blame the postman.

Lance · Jan 21, 2012, 17:58:08

Quote from: cn1001 on Jan 21, 2012, 17:23:17
It wasn't going to be on there indefinitely. I received the email on Monday & today was the 1st chance I had to print it off.

What we mean is download it from the server rather than rely on someone else to look after it. All email clients will allow you to download the email from the server and print it later. In any case, it was only 23hrs of email missing so if it was received Monday it should be there. Certainly I've had emails going back months right up to just before the outage all restored.

Simon · Jan 21, 2012, 18:43:31

For reference, from IDNet's T&Cs:

QuoteConsequential loss

To the extent permitted by law, IDNet shall not be liable under the Agreement for: any indirect or consequential loss; any loss of profits or revenue; any loss of goodwill, reputation or opportunity; any loss of or corruption of data.

Steve · Jan 21, 2012, 19:06:56

Service: Announcement
Updated: 2012-01-21 16:47:23
State: Sub-Optimal Service
Message: Incoming idnet.com email service has been restored and we are working to retrieve mail dated 19th Jan. We expect to be able to restore that date on Monday.

JB · Jan 21, 2012, 22:41:53

Quote from: Steve on Jan 21, 2012, 19:06:56
Service: Announcement
Updated: 2012-01-21 16:47:23
State: Sub-Optimal Service
Message: Incoming idnet.com email service has been restored and we are working to retrieve mail dated 19th Jan. We expect to be able to restore that date on Monday.

Regretably that isn't the case for me.

Three of my IDNet addressee are receiving mail perfectly but four appear to receive it but do not seem to hold or display it. A further IDNet address rejects the email to the sender immediately.

I'll give it until Monday and if things are still not working, I'll raise a ticket.

I'm bringing this up because I think mail that is being received by some of my my IDNet addresses is not being processed.

If you don't seem to be seeing expected mail the same could be happening to you.

Steve · Jan 21, 2012, 22:48:52

I've had my password rejected a few times this evening on my email client for all my idnet.com addresses but at present it's working but as you say we don't know if any/all are being processed correctly.

ElectricTrev · Jan 22, 2012, 18:33:43

Since the new server came up my webmail login has failed. My email client reports the number of emails to download (steadily rising!) but fails to get them. In fact the email download process hangs until it times out. Oddly I am still able to send emails.

I have been able to create a new email address and this works fine. While this gets emergency access to email clearly there is much more to this than a days lost emails. From this a some of the previous posts it sounds as though a number of accounts are going to need to be fixed individually. If there are a large number this is a time consuming excercise.

Steve · Jan 22, 2012, 19:01:13

Trev

It would be nice if it was just as easy as restoring the last good backup but clearly it isn't and there are going to be additional individual issues that will need to be resolved.

Simon · Jan 22, 2012, 19:20:31

It might be wise to let IDNet know of your problem, as they obviously won't be checking each individual account. I'm guessing, though, that some of the data being restored could be account login data.

ElectricTrev · Jan 23, 2012, 00:18:29

Once I realised that my problems were more than email loss I raised a ticket. I suspect I am not the only one with these problems. The trouble with restoration of login data is that in a pressure situation it is easy to get the file ownership or permissions wrong. In my many years in IT I have seen it happen many times. Not that it happened to me

Ray · Jan 23, 2012, 10:43:46

Gary · Jan 23, 2012, 10:57:12

Still having certificate errors for pop3 SSL on port 995 (securemail.idnet.com) and occasional password rejection, hopefully this will be sorted today.

JB · Jan 23, 2012, 11:12:26

Still have 3 address that are not working, however the IDNet status page indicates 'Good Service' for email.

I have let them know by telephone and am hopeful of a resolution.

Simon · Jan 23, 2012, 11:44:00

I've just been speaking to Brian about the status of the recovery. Simon is still working on restoring the 'missing' 24 hours, but everything else should now be working correctly. Logins should not have been affected by the server malfunction, but the certificates are still being dealt with. Brian suggest accepting the offered certificate.

6jb, Brian has tested all of your mailboxes and can't find any login issues via webmail. He suggests that you kindly check your email client settings, and get back to them if the problems persist.