Sluggish web performance

[gingergalore]

Ever since the mail breakdown, my machine has been really sluggish on web stuff - cleared cache, cookies etc., done disc cleanup, but to no avail? Has anyone any advice for a non-tech savvy?

[Lance]

Hi ginger - I've split this from the mail server thread as it is unrelated and it might have been missed there.

I suggest a full virus/malware scan if not already done.

[gingergalore]

Thanks for that, Lance - full scan done and reboot but still not as fast as it was - should I do a "restore"?

[pctech]

Have you done a DNS cache clear?

If you are using Windows XP:

Go to Start > Run and type cmd, then click OK

At the prompt type ipconfig /flushdns and press enter

Windows should confirm that the cache has been flushed, click the X button to close the window.

If using Vista

Go to Start (Windows logo in a circle) > All Programs > Accessories
Right-click Command Prompt and left click on Run As Administrator

At the prompt type ipconfig /flushdns and press enter

Windows should confirm that the cache has been flushed, click the X button to lose the window.

[gingergalore]

Have you done a DNS cache clear?

If you are using Windows XP:

Go to Start > Run and type cmd, then click OK

At the prompt type ipconfig /flushdns and press enter

Windows should confirm that the cache has been flushed, click the X button to close the window.

If using Vista

Go to Start (Windows logo in a circle) > All Programs > Accessories
Right-click Command Prompt and left click on Run As Administrator

At the prompt type ipconfig /flushdns and press enter

Windows should confirm that the cache has been flushed, click the X button to lose the window.

Thanks for that - followed your instructions but still had probs so did a System Restore - now Firefox won't work and I'm on Chrome but it's still slow.

[Simon]

What's your connection speed like?  Router stats and a BT Speedtest might be useful. 

[.Griff.]

Wired or wireless connection?

[netn00b]

yep net speed is terrible today.

and my connection died overnight last nite.

i hope its gets fixed soon

[gingergalore]

Well - as i'm on wifi a speed test is not really much good to me - however, Firefox has thrown  a wobbly and I've switched to Chrome which appears to be ok now - thanks to all for your suggestions

[adamb]

I am also noticing a very slow connection.

Status: ShowtimeRetrain Reason:   0
Channel: INTR, Upstream rate = 832 Kbps, Downstream rate = 8128 Kbps
Link Power State: L0
Mode:         G.DMT
Channel:      Interleave
Trellis:      ON
Line Status:      No Defect
Training Status:   Showtime
      Down      Up
SNR (dB):   11.1      11.0
Attn(dB):   21.0      15.0
Pwr(dBm):   19.8      12.4
Max(Kbps):   10144      1152
Rate (Kbps):   8128      832
===========================

I normally get full speed around the clock. I am now getting this:

[Simon]

Any chance of a BT Speedtest, to show your profile?

[adamb]

Any chance of a BT Speedtest, to show your profile?

I will do that now

[adamb]

 Download speedachieved during the test was - 362 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
====

Hmmm, that's not looking too good

[Simon]

Doesn't does it?  Any noise on the line?  There's obviously been a problem somewhere. 

[adamb]

Doesn't does it?  Any noise on the line?  There's obviously been a problem somewhere. 

No, everything seems fine. I have fired off an email to support. I noticed that the speed was sluggish. I didn't realise how sluggish it was until I did a speed test! Hopefully things will be sorted out soon.

[Simon]

I'm not great at the tech stuff, but I think the BT Speedtest suggests a problem between you and the exchange.  IDNet should be able to have the line tested. 

[adamb]

I'm not great at the tech stuff, but I think the BT Speedtest suggests a problem between you and the exchange.  IDNet should be able to have the line tested. 

I hope it's not that I am hoping someone tripped over a wire at the exchange! I get the same results going straight into the test socket. I shall post back here when I know what's going on. Cheers

[Simon]

That's a pretty good sign that the problem is BT's side. 

[adamb]

That's a pretty good sign that the problem is BT's side. 

I suppose, only as long as it's the other side of the BT socket and not on my side  This brings back memories of dual channel ISDN 

[Lance]

The profile is only 500k because of a low sync event. However, the sync seems to have recovered so the profile should follow shortly.

[adamb]

The profile is only 500k because of a low sync event. However, the sync seems to have recovered so the profile should follow shortly.

Thanks Lance. Although I just read that the profile can take between 3-5 days to restore. I hope not, I can barely get by on this connection. Nothing heard from support yet.

[Simon]

A phone call might have been quicker. 

[Lance]

Thanks Lance. Although I just read that the profile can take between 3-5 days to restore. I hope not, I can barely get by on this connection. Nothing heard from support yet.

It can take that long, but we normally see bigger changes happen more quickly (sometimes within the day). It might be a stepped improvement as well, rather than straight up to 7150k.

[Steve]

I agree whatever happened has hopely passed and your profile should rise quite rapidly but the rate of IP profile change will slow as you approach your sync.

[adamb]

Thanks for the replies  Fingers are all crossed here