IDnet problems?

[Steve]

Currently I'm not sure  whether there's an issue between your master socket and the exchange. Your router stats show a full sync on adsl max with an attenuation of 27 and a downstream margin of 6, I would expect the downstream margin to be a little higher with that attenuation ( I used to be 24 downstream and margin 13 so there may be a bit of noise around.) The IP profile for your line is less than it could be , with that sync it should be 7150 not 6500 . This implies to me that there  has been some instability in the connection which has not yet fully recovered.

However none of the above explains the poor throughput. I think you need to change your adsl filter and swap the router if you've not already done so.

[cleopatra2007]

hi guy's.
thanks for your info will do that now....and get back with my results....you are very helpful on here. thanks ever so much 

[cleopatra2007]

hi did the test in safe mode (running vista, on my reboot the bottom bar has gone white?) here are my stats....

http://www.thinkbroadband.com/speedtest/button/13292478959318418463.png

1. Best Effort Test: -provides background information.

   Download  Speed
   125 Kbps
   
0 Kbps   7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 125 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

I think they are worse than before.....


any ideas

[cleopatra2007]

everything has gone funny now......ie bottom button are white not blue, my control panel has gone a bit big all in white...oh what have i done (win vista) aghhh

[cleopatra2007]

this since the performing the test in safe mode.

[Glenn]

Have you rebooted it since you did the test?

[cleopatra2007]

yes....due to having to change out from safe mode.

[cleopatra2007]

changed filters still no change....

http://www.thinkbroadband.com/speedtest/button/132924991262283118956.png

[lozcart]

I think you said you had a laptop, can you try a speedtest with that?

Have you another router you could try?

[cleopatra2007]

have performed all tests as recommended. with still no changes.....

   
FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

   Download  Speed
   110 Kbps
   
0 Kbps   7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 110 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

so what's next?? if anything. 

[psp83]

have performed all tests as recommended. with still no changes.....

What router do you and have you tried another?

I had a netgear that slowed right down before it died on me.

[Steve]

The key is to try ones best to avoid the no fault found BT charge and it's difficult to pin point the exact fault without a process of elimination . If you got two PCs both giving the same result I think it unlikely both are faulty, ethernet cables can be faulty so need to be swapped . The only real way to check an adsl router is to swap it out including the filter and cables. This should include a direct connection to the test socket behind the master faceplate (if you've got one) with no phones attached.

Once you've completely checked your side of the master socket and found no fault it's not unreasonable if support advise to get a BT engineer out.

[cleopatra2007]

hi
i have now changed router to a one port wired and i am still getting the same results,........however...i stayed up late last night to see if my speeds where back to normal and hey ho....(not using the one port router) using the netgear

http://www.broadbandspeedchecker.co.uk/bimages/86079495.jpg


and this morning...alas back to:-

   Download  Speed
   486 Kbps

0 Kbps   7.15 Mbps
Max Achievable Speed

Download speed achieved during the test was - 486 Kbps
For your connection, the acceptable range of speeds  is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps

something somewhere defo is not right here, this has been going on since my line went down last Friday night,
and returned Saturday morning with these frightfully slow speeds.

arrrggg

[cleopatra2007]

and this is now:_
.

http://www.broadbandspeedchecker.co.uk/bimages/86138651.jpg

[Steve]

I think you've done every home diagnostic you can, what do support advise

[cleopatra2007]

and on the TBB

http://www.thinkbroadband.com/speedtest/results/id/132931876919373630456.html

[cleopatra2007]

hi
support advise to book an BT engineer......what can they do what i have already done, ...only charge me i the region of £50.£100 +

[Glenn]

The BT engineer will be able to check from your home to the exchange.

[Lance]

I agree given the diagnostics undertaken it is going to need a BT engineer.

[psp83]

hi
support advise to book an BT engineer......what can they do what i have already done, ...only charge me i the region of £50.£100 +

He will plug his box into the phone socket and check for a good pair and any errors / faults & if he finds anything hopefully he will fix it.

[cleopatra2007]

well...it appears that there is still no change....

1. Best Effort Test: -provides background information.

   Download  Speed
   146 Kbps
   
0 Kbps   7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 146 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.42 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

running ...walking at a very old snails pace

back in the day of dial-up at least that was faster.

http://www.thinkbroadband.com/speedtest/results/id/13293407991225672822.html

I have clearly really had enough now!!!!!!!!!!!

[Simon]

If you've checked everything your side, then the only option is to book a BT engineer.

[cleopatra2007]

here we go again.....last nights speeds...
http://www.broadbandspeedchecker.co.uk/bimages/86079495.jpg

i cannot believe that i am getting the correct speeds after midnight, i can only assume that it lies with my ISP and NOT BT, why would BT cap me during the day, but yet give me almost my full capacity only after midnight?

This proves that i DO NOT have a fault on my line...surely???

[cleopatra2007]

and here we are again this morning

1. Best Effort Test: -provides background information.

   Download  Speed
   649 Kbps
   
0 Kbps   7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 649 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.9 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps


If you wish to discuss these results please contact your Broadband Service Provider.

[Simon]

The BT speedtest is the only one that matters.  Did you take one after midnight when your connection was better?