IDnet problems?

psp83 · Feb 10, 2012, 08:48:57

My internet has just gone down.

Logs are showing :

Feb 10 08:44:01 daemon pppd[604]: PPP: Start to connect ...
Feb 10 08:44:01 daemon pppd[604]: PPP server detected.
Feb 10 08:44:01 daemon pppd[604]: PPP session established.
Feb 10 08:44:01 daemon pppd[604]: Using interface pppewan_1
Feb 10 08:44:01 daemon pppd[604]: Connect: ppp_ewan_1 <--> eth0
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MTU to 1500.
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MRU to 1500
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MRU to 1500
Feb 10 08:44:01 daemon pppd[604]: PPP LCP UP.
Feb 10 08:44:01 daemon pppd[604]: Remote message: CHAP authentication failure, unit 21831
Feb 10 08:44:01 daemon pppd[604]: CHAP authentication failed
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MTU to 1500.
Feb 10 08:44:01 daemon pppd[604]: Couldn't increase MRU to 1500
Feb 10 08:44:01 daemon pppd[604]: User name and password authentication failed.

Simon · Feb 10, 2012, 10:10:52

Fine here, Paul.

psp83 · Feb 10, 2012, 10:14:44

Yeah been on the phone to support since 8:45am. The line reset for 80/20 FTTC seems to have caused an auth problem for me.

Support doesn't know why & said it shouldn't cause this so have now passed it over to BT after going through everything both ends.

Simon · Feb 10, 2012, 10:19:47

On a Friday...

psp83 · Feb 10, 2012, 10:22:56

Quote from: Simon on Feb 10, 2012, 10:19:47
On a Friday...

Yep, hopefully it'll be sorted soon and I'll have a connection back for the weekend!

Glenn · Feb 10, 2012, 11:37:35

From the TBBQM graph for my line, it dropped it's interleaving level around midnight, it looks like the line dropped it's connection for around 15 mins around 9am too.

psp83 · Feb 10, 2012, 12:16:02

As you can see with mine, just after midnight then again at 8:35 ish, then no connection since

Glenn · Feb 10, 2012, 13:06:00

This is my live graph, the timing looks very similar

psp83 · Feb 10, 2012, 13:19:13

Don't know what the hell BT managed to do to my connection then

Just phoned support and still nothing back from BT.

David · Feb 10, 2012, 13:26:26

Fine here Paul

psp83 · Feb 10, 2012, 16:17:12

Got a feeling that this problem wont be fixed in time for the weekend

My client will not be happy if I cant get their website live tonight for the shop opening tomorrow.

Simon · Feb 10, 2012, 17:15:28

psp83 · Feb 10, 2012, 17:33:51

Last update was that BT are still doing diagnostics on my line but Brian has booked an OR engineer for tomorrow morning to come out and see what's going on..

Hoping the line will come back up still.

David · Feb 10, 2012, 17:40:26

Good luck with that Paul hope its back on today for you

Simon · Feb 10, 2012, 18:53:13

mervl · Feb 11, 2012, 08:05:27

Whilst you are waiting: for what do/will you actually use a download speed in excess of 40Mbps, and as it appears that I could (on a lesser headline speed) use up my entire allowance with less than 30 minutes use per day at my full rate, aren't you going to be a bit restricted? Or do you just upload, and if so why is the margin above 10Mbps so vital for you? I'm just interested, because unless you are running a multi-employee business on a domestic service, I can't see the point! Well,

apart from a bit of juvenile boasting.

Still a good move from BT on FTTP-on-demand (and presumably once future charging is announced for higher speeds too) - which should sort out the men from the boys

.

psp83 · Feb 11, 2012, 09:03:55

I'm a web developer, so faster speed is better for me esp upstream.

Upload YouTube vids / sites / files faster etc.

.Griff. · Feb 11, 2012, 12:42:20

Quote from: mervl on Feb 11, 2012, 08:05:27
Whilst you are waiting: for what do/will you actually use a download speed in excess of 40Mbps, ...... I can't see the point! Well, apart from a bit of juvenile boasting.

The "why do you need that sort of speed" questions are getting a bit old now. It's about personal choice and wants, not needs.

I'm sure 56k dial-up users would look on with green eyes at early 512k ADSL subscribers and ask them the very same question.

psp83 · Feb 11, 2012, 13:08:24

At the mo I just want my connection back, I don't care if it's the 40/10 connection instead of 80/20.

No sign of the OR engineer yet (it was an AM appointment) & doubt he will turn up so will probly be without connection all weekend.

It expensive for pay as you go 3G & I shouldn't have to pay for it

David · Feb 11, 2012, 13:10:07

Do they work half day Saturdays Paul ?

psp83 · Feb 11, 2012, 13:13:32

Quote from: David on Feb 11, 2012, 13:10:07
Do they work half day Saturdays Paul ?

No idea David..

All I know is that the appointment was made for AM. That's between 8am - 1pm.

PM appointments are 1pm - 6pm I think.

I've got an angry client keep phoning me as well.

David · Feb 11, 2012, 13:16:49

I think they do in London but with luck he has got delayed and really hope he calls today can understand and dont envy you,Shame your client cant be understanding as frustating as it is,It is after all out of your hands good luck

psp83 · Feb 11, 2012, 13:22:14

I don't understand what the tbb graph is showing

There's areas where there is no connection and then a lot of red spikes for 100% packet loss / sync drops. How can you get that when there's no connection at all?

Glenn · Feb 11, 2012, 13:30:39

Are you able to connect directly to the modem?

psp83 · Feb 11, 2012, 13:34:16

Quote from: Glenn on Feb 11, 2012, 13:30:39
Are you able to connect directly to the modem?

Yeah. Been through all that with support Friday morning. Spent over an hour on the phone to support trying everything.

Direct PPPoE to the modem gives a 691 error, http://support.microsoft.com/kb/314455