IDnet problems?

[psp83]

Well I've just been told by family that there's 3 OR vans down the road working on the cabs with all the cables out. But I'm not connected to that cab, I'm connected to the one down the other side of the road, so hopefully there is a chance that the engineer still maybe out today.

[Simon]

Would it be worth going to talk to them?  Tell then there's a bacon sandwich waiting at your cabinet! 

[.Griff.]

Do they work half day Saturdays Paul ?

Yes.

[psp83]

Does support pickup emails at weekends?

[Glenn]

They should do, Simon did last weekend with the Be problem.

[psp83]

I've just emailed support, hopefully someone will pickup the mail.

I think its wrong that an appointment is made and OR don't turn up without letting you know, or even letting you know that they will be late.

[Steve]

Of course it's wrong, if you weren't in they'd charge.They [OR] are a law to themselves and there's no alternative.

[cavillas]

In an emergency why not splash out £80 and get a Three mobile dongle, might help you in short term if you deperatly need internet connection for client.  Argos have them.  Just a helpful thought for you.

[psp83]

I have Three MiFi, its what I'm on now.

But lately 3G has been terrible around here, the speeds are slow and the connection keeps dropping.

But I don't see why I should pay £10 for 1GB, BT cocked my connection up so they should be doing everything they can to get it back working again & quickly, not leaving it all weekend and the engineer not showing up when booked.

[David]

Well I've just been told by family that there's 3 OR vans down the road working on the cabs with all the cables out. But I'm not connected to that cab, I'm connected to the one down the other side of the road, so hopefully there is a chance that the engineer still maybe out today.

[.Griff.]

OR engineers are only made aware of appointments literally 20 minutes in advance, the details of which are sent to their laptops. As a result it sounds more like an error either with Idnet booking the appointment and/or Openreach rather than an individual engineer.

I know how much it frustrates you when not only does no-one turn up but there's not even a courtesy call to let you know there's a delay or problem. It happened to me two days running last year and the engineer turned up on the third day without an appointment just as I was walking out of the door to go to work!

[psp83]

They should do, Simon did last weekend with the Be problem.

Looks like support emails wasn't checked this weekend as I've got no reply.

Oh well, looks like a phone call tomorrow morning.

[psp83]

I've just tried to connect to the modem again and still nothing.. I don't know if this log shows anything?

http://psp83.co.uk/pppoe-log.txt

[.Griff.]

It's clearly some form of authentication issue. The long log file shows it attempting to authenticate over and over again but it keeps getting rejected.

Assuming you haven't changed your PPP login details for any reason then it points to a cock up at BT's end.

[psp83]

Assuming you haven't changed your PPP login details for any reason then it points to a cock up at BT's end.

Nope no change this end, it was working fine one moment (as I was posting on here) then a line reset happened for the new 80/20 profile and then nothing since 

Support said everyone else on the trial came straight backup..

BT hates me 

[psp83]

This is becoming a right pain in the arse now!

Don't BT log changes? Can't be that hard to find out what's gone wrong.

If I took this long to fix a website, I wouldn't have any clients.

[.Griff.]

Have you not heard back from IDNet support Paul?

[psp83]

Yeah, BT still doing diagnostics on the circuit, same as all day Friday.

[David]

Sorry to hear this Paul hope they sort it today I am amazed how long it is taking I thought they could check it out almost instantly unless your in a line of people and they have not yet ran the diagnostics on your line yet

Good luck hope the switch they need to throw is found today and you can get on with your work 

[psp83]

Diagnostics came back Friday with no fault found. 

Support has booked another engineer for tomorrow morning.

[Glenn]

 

[.Griff.]

Diagnostics came back Friday with no fault found. 

Support has booked another engineer for tomorrow morning.

How can no fault be found when the router is telling you it can't authenticate?!? The mind boggles at how BT/OR works.

[psp83]

How can no fault be found when the router is telling you it can't authenticate?!? The mind boggles at how BT/OR works.

Exactly, I know the details are correct as I was online at the time it kicked me off plus I can log into the customer portal fine with the same details.

I guess the diagnostics only check to see if there's a DSL signal on the line and not anything else, in that case, there will be no fault as the DSL light is green on the modem.

[.Griff.]

I can see the OR engineer turning up tomorrow with a JDSU/EXFO, plugging it in, getting a sync and surmising that all is fine.

No doubt he won't have been given any information on the fault at all so you might have to sit him down and explain it at length. 

[psp83]

I can see the OR engineer turning up tomorrow with a JDSU/EXFO, plugging it in, getting a sync and surmising that all is fine.

No doubt he won't have been given any information on the fault at all so you might have to sit him down and explain it at length. 

I've got logs printed out from router / direct PPPoE connection, TBB graphs on my iPad to show him etc.

I will even phone IDnet and let the engineer talk to them if I have too.

He's not leaving until its fixed