IDnet problems?

[pctech]

I may have a misunderstanding of the way the BT system works but if Paul is getting an authentication rejection surely it means his kit in communication with the BT Radius server at least meanting the problem is on a BT server?

[psp83]

I may have a misunderstanding of the way the BT system works but if Paul is getting an authentication rejection surely it means his kit in communication with the BT Radius server at least meanting the problem is on a BT server?

That's what support thought, That when they did the upgrade to 80/20 they didn't rebuild the connection with all IDnet's gateways, I've got the older @uk.idnet.dsl4 login.

So support changed my login to be the newer one @idnet but that still didn't work so changed it back. We've been through everything, BT can only be the issue here as a connection that was working fine just doesn't stop working for fun after line reset, has to be a fault somewhere.

Maybe they've connected me to another ISP ? 

[nowster]

Maybe they've connected me to another ISP ? 

There's many a true word spoken in jest.

[David]

Locked into Tiscali for a 3 year contract 

[David]

Houdini wouldnt get out of that one 

[psp83]

Locked into Tiscali for a 3 year contract 

I joined IDnet from Tiscali 5 years ago this month

[mervl]

I wonder what lessons BT will learn from this trial.

EDIT Or let me correct myself, what lessions should BT learn from this trial?

[pctech]

It's a long shot but maybe try powering down for an hour or so and then reconnect, this should mean that any sessions on BT's kit have timed out so maybe the authentication will go through as it might think there is more than one connection with the same credentials.

[psp83]

It's a long shot but maybe try powering down for an hour or so and then reconnect, this should mean that any sessions on BT's kit have timed out so maybe the authentication will go through as it might think there is more than one connection with the same credentials.

Done all this Friday.
Tried factory reset on the router, powering off the router & modem in different orders & different cables etc etc.

Could the modem be at fault and cause this issue?

[Glenn]

I would have thought a failed modem would be spotted on the line checks.

[psp83]

Well if the engineer doesn't turn up tomorrow morning or he doesn't fix the problem then I will not be a happy person tomorrow.

[pctech]

Done all this Friday.
Tried factory reset on the router, powering off the router & modem in different orders & different cables etc etc.

Could the modem be at fault and cause this issue?

Unless it's somehow involved in the authentication I doubt it.

The only way it could be contributing to/causiing the issue is if it's not transmitting the data properly (think of your mobile in a really bad signal area)

[Simon]

It's really too coincidental with the switchover to be anything other than a BT issue, isn't it?

One thing I'd suggest is, if your business is dependant on your connection, perhaps look at the cost of Enhanced Care, Paul, and see if it's economically viable?  Not sure if you need a business package to have it, but someone will know...

[psp83]

Oh there's a surprise.

Engineer is booked to come out this morning. I wake up and the net is back working...



I bet the engineer still comes out and charges me to make a cr*p couple of days even worse!

[David]

Makes me wonder if they had fixed the issue and paying the visit to ensure everything is right your end as a belt and braces thinng but good news Paul and hope this will see the end of this problem for you
Hope he wont charge you though and it could be an intermitent problem ?
its a freebie good luck

[psp83]

Makes me wonder if they had fixed the issue and paying the visit to ensure everything is right your end as a belt and braces thinng but good news Paul and hope this will see the end of this problem for you
Hope he wont charge you though and it could be an intermitent problem ?
its a freebie good luck

I've lost connection 2 other times before this..

Once was 8pm at night and had to power the router & modem off couple of times to get it working again.

The other time my connection was down for over 3 hours, this was an issue at the exchange and something needed resetting.

So maybe you are right, maybe something is or was failing

[.Griff.]

I bet the engineer still comes out and charges me to make a cr*p couple of days even worse!

They can't impose a charge if you don't answer the door.

Glad to hear it's working again. It would still be nice to be told what was the problem though.

[psp83]

They can't impose a charge if you don't answer the door.

Glad to hear it's working again. It would still be nice to be told what was the problem though.

Trying to get through to the main office now, I got through to someone else earlier (2nd office?) and left a message with the person that answered and he said he'll pass my message onto the main office.

But still trying to phone so I can see if BT did anything.

[psp83]

I guess support is busy or still asleep 

[psp83]

Just spoke to Brian and nothing back from BT, it's still booked with the engineer.

[David]

Cant see how they can charge if the issue was at the exchange ,but will they admit it ?lets hope they just test your line to ensure alls well and leave it at that,it is possible they did it with me with my line last year and no charge was made

[psp83]

Engineer just went, he plugged his box into the line and found no faults & no errors, he said I have a good line.

He smelt the modem and said it smelt odd and replaced the modem.

He also had a moan because I told him the engineer that came out to install the modem didn't wall mount it and that I had to wall mount it because it got very hot.

So hopefully I won't get charged for it, esp after all the problems I've had with FTTC so far with 3+ weeks to get it installed (3 engineer visits) and 3 other problems.

[David]

Sound good Paul and if they found the problem then you cant be charged surely as its thier faulty kit......I doubt you will be billed for it and pleased you can get on with your work and enjoy the service now

[psp83]

The one thing that I thought strange was.. He said that the modem I have are only installed in Devizes, they use a smaller version in other places.

I asked why, he said its because we have the smaller FTTC cabs.



To me, that looks like other modems I've seen installed elsewhere 

[pctech]

Glad to hear you are back in business Paul.

As Griff has said in the past the modem is effectively part of their network so faults with it are down to them to fix at their cost.