IDnet problems?

[cleopatra2007]

the only other option that i can think that the line we have is not strong enough to cope with the spoilt are  off school?

If that's the case then why should i pay for a service that i am not getting because the line cannot cope, and overloaded.

This is the price we pay for living semi-rural, with no cable and no other option of choice.

Therefore if there is no fault found and i will be charged by BT, maybe Idnet should invest in upgrading, if this is how it is going to be when its half term....god help me in the summer!!

[cleopatra2007]

As for the past three nights of identify what the problem could be, last night i was sooooo tired i forgot to perform the BT speed test, and just did the one that everybody does the BB speed checker, and now i have to wait up again with very little sleep?? and perform the BT speed tester.

could this not be done at your end??

[Glenn]

We aren't IDNet, but customers like yourself.

[Simon]

The BT speedtest is the only one that shows your profile (the bit that says: IP Profile for your line is - 6.5 Mbps), and the only one that has any validity with BT.  It would be interesting to see what the profile is when you get the higher speeds after midnight, as I could be wrong, but I didn't think it could change quite so suddenly.

[Steve]

What I will say is I've not seen any evidence of congestion on IDNet's network for many months. If there was we'd all be complaining. What we do  see it isolated incidents were congestion is evident and that is without doubt congestion at the local exchange or BT's virtual paths prior to the IDNet host link take off. IDNet should have the data available to them regarding your local exchange status but please forward to them the BT speed tests showing the variation in throughput. There is no doubt that local variations i.e. Wimbledon and kids off school have deleterious effect on throughput.

[Lance]

Why are you assuming that the congestion is in IDNet's network rather than BT's?

If it was IDNet all users would be suffering and there would be plenty of complaints on here. BT's network, however, has many potential pinch points starting at your exchange.

[psp83]

I doubt there is congestion in IDnet's network, currently I'm getting 63 Mbps down and 16 Mbps up.

I would send an afternoon & early morning (2am?) speed test from speedtester.bt.com to support and let them look into it.

[MisterW]

i cannot believe that i am getting the correct speeds after midnight, i can only assume that it lies with my ISP and NOT BT, why would BT cap me during the day, but yet give me almost my full capacity only after midnight?

That sounds very much like exchange congestion. I know you said the exchange status was Green but my guess would be that the database hasn't been updated correctly and the exchange is really Red.

[Lance]

BT have confirmed it is not a congested exchange or VP which only leaves the engineer visit as an option.

Have you done the quiet line test at all?

[cleopatra2007]

Attempted speed tests last night......right, as from 1am, the speeds where increasing hourly, from 1.2 1.8 1.9 then at 3am, it went to 5.4???

could not retrieve the results fro the BT speed tester, as it was coming up with errors??MMMMM

And this morning at  the results fro the BT speed tester,  was also showing errors. speed only at 1mbps (with errors)



1. Best Effort Test:

Download Speed : 1 Mbps


Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.


But at 10am the speed was 5.8mbps.

and now at 11.30am back down to  1.3mbps
http://www.thinkbroadband.com/speedtest/results/id/132947820568784725934.html


There seriously something dodgy going on.
Talk about yoyo!!!

[Simon]

BT have confirmed it is not a congested exchange or VP which only leaves the engineer visit as an option.

You seem to have done everything you can, and we have suggested everything we can, so the only option is as Lance said.

[cleopatra2007]

down to again:{

http://www.speedtest.net/result/1781150664.png

1. Best Effort Test: -provides background information.

   Download  Speed
   403 Kbps
   
0 Kbps   7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 403 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

[psp83]

down to again:{

http://www.speedtest.net/result/1781150664.png

1. Best Effort Test: -provides background information.

   Download  Speed
   403 Kbps
   
0 Kbps   7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 403 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Sorry for your problems cleopatra2007.

But you have 2 options.. Leave it and moan or get support to get an engineer out to take a look at your line.

There's only so much IDnet and BT can do from their side and sometimes it needs an engineer to plug into your BT socket to find a fault.

Yes you may get charged for it but if your connection is important to you then its worth it? I took the chance on my connection, I could of got charged the full amount but the engineer reported the modem they installed as fault so I didn't get charged for it.

Be nice to the engineer, explain your problems, print your bt speed tests and show him your issues, make him tea etc 

[pctech]

I couldn't agree more with what has been said, BT might make ISPs jump through hoops but in my experience the Openreach engineers that come out are perfectly nice people and will do what they can to help if you are pleasant to them, offer tham a cup of tea or coffee and a biscuit.

Don't moan at them when they arrive, just explain the problem calmly.

[Lance]

Indeed. Continuously running and posting speedtests isn't going to get anything done.

[esh]

Routing problems atm, 19/02 @ 12:15. "Network unreachable" for almost everything.

[Baz]

yeah im having bother too    most sites apart from forums


swopped  from what we had the other day

[jezuk1]

Same here - most sites unreachable apart from these forums and some UK sites (e.g. BBC).

[scook94]

Yup, same here...

[minimoog]

And here 

[Baz]

oh dear.....again



are any of you on LLU

[Baz]

and just like magic it seems right again   

[Baz]

and just like magic it seems right again   

BLIMEY!!!!!!   or not 

[pctech]

Running a couple of trace routes to sites you are trying to access and posting the results might help to determine whether its a general routing failure or just a certain connection is affected.

[gyruss]

01244 area.

Loss of internet with service up n down for the last 15-20 mins noticeable.