BTW vs Telefonica automated line management

[pctech]

Am now weighing up moving to an LLU provider as keep getting drops every few hours which is a bit annoying when gaming online as was halfway through a game of golf last night when it dropped out and disconnected me from Xbox Live.

I know Zen will do what they can but have a feeling they will tell me its down to BT's line management so my question is how have people got on that have switched between the two on IDNet?

[Lance]

Even a move to LLU will leave with the same line between the exchange and your house do you would be better off trying to sort out the underlying problem.

[Steve]

I agree line drop outs will still occur on LLU ok you may have more scope with margin adjustment but at the expense of speed . FTTC if available should shorten your line and possibly improve matters.

[pctech]

Guess I'll have to see what Zen say.

It dropped out again this morning, I've now set the modem to G.DMT to see what effect that has (if any)

[pctech]

FTTP only round here, even thought the unthinkable and going with BT Retail but Zen and them want 36 quid plus line rental (WTF they need to retain a phone line for with a fbire circuit is beyond me)

[pctech]

I've taken the front panel off and connected directly to the master socket, noise margin has risen to 6.1

[Steve]

If you mean you've connected to the test socket behind the master faceplate and the margin has risen this implies some noise is being induced your side of the master socket

[pctech]

Yes Steve.

can't think what though as its a short cable run, it is coiled at the moment so just going to straighten it

[pctech]

Now here's an interesting thing, the cable from the filter to the router was resting under a couple of power cables, I've moved it to rest on top and the noise margin has dropped to between 5.6 and 5.8

[Steve]

What else uses the master socket either wired or connected?

[pctech]

Nothing, this line does not even have a phone connected.

Only reason I have a second line is because I was told by the alarm company not to put broadband on the same line as the alarm modem when it was installed back in 2004.

[pctech]

To give you a better idea here is a picture of the setup under my desk

[Steve]

There's a lot of cables near the modem cable is that shielded?

[pctech]

I'm using one of these filters http://www.adslnation.com/products/xf-1e.php and one of these cables http://www.adslnation.com/phpapps/catalog/product_info.php?cPath=21&products_id=120 between the filter and the router

[pctech]

thought I'd fixed it but no.

Spoke to technical support at Zen this morning, their logs show a definite issue since February and the connection is re-authenticating 10 times a day!

Go to do a router, cable and filter swap and connect a phone to the line although he said he didn't think I'd hear any noise as the loop loss hasn't changed.

Errior occurring every 94 seconds.

Looks like I'll need a visit from OR again.

[pctech]

Well I now have the 2700 plugged in and its beating the netgear for speed.

Just got to see how long it'll hold the line for.

[pctech]

Since connecting the 2700 there's only been one blip at 3 a.m. according to Zen.

[Steve]

Sounds like the 2700 hanging on to a fluctuating margin better than the Netgear.

[pctech]

Yes, error rate quite high though and guy at Zen remarked on this yesterday.

[Steve]

Surely that's just an indication of a connection that for whatever reason is struggling along. I think the disconnects and the high error counts go together.