often losing connection

Christopher · Mar 13, 2012, 13:03:05

Hi all
Seem to be having a lot of drop outs since upgrading to 21cn on the 1st this month (March)
I looked at the logs in my router and there is a lot of "LPC down" is this a problem?
My router is a NETGEAR DGN1000
Thanks for any help

Chris

Steve · Mar 13, 2012, 16:12:26

You wouldn't think so looking at the router stats, LPC on a Netgear implies either loss of sync or PPP session . If your losing sync frequently your downstream will eventually suffer but you've got a high sync and a low margin so it's ok at present. If they starting going in the wrong direction I would start looking for possible sources of interference your side of the master socket first. i.e. filters , poor quality extension wiring etc.

Christopher · Mar 13, 2012, 16:56:21

Hi Steve thanks for your reply and advice.as I said I have only noticed this since upgrading on the 1st of the month,all was fine before that (I think) I'll keep an eye on things and see how it goes

Regards

Chris

armadillo · Mar 13, 2012, 17:01:03

When my exchange upgraded to 21CN, connection dropped frequently for a few days and then stabilised. I put it down to BT doing work at the exchange. There are still occasional bouts of dropping shortly after midnight which I reckon is for the same reason. My sync, profile and throughput have not been compromised.

Glenn · Mar 13, 2012, 17:09:15

Chris, you could try running Routerstats for 24hrs, it will show you how often it drops etc.

Christopher · Mar 13, 2012, 17:47:50

Quote from: Glenn on Mar 13, 2012, 17:09:15
Chris, you could try running Routerstats for 24hrs, it will show you how often it drops etc.

Hi Glenn,could you tell me (router dummy) how to do that please

and thanks to all

Chris

Glenn · Mar 13, 2012, 18:18:54

Chris, take a look at http://www.idnetters.co.uk/forums/index.php/topic,26769.msg638495.html#msg638495

Steve · Mar 13, 2012, 18:23:53

Something slightly simpler but without the detail would be a TBB ping monitor, it will show the drops but it won't show the variations in downstream margin that we often see when noise is present. Obviously you can do both.

http://www.idnetters.co.uk/forums/index.php/topic,27354.0.html

Christopher · Mar 13, 2012, 18:27:47

Quote from: Glenn on Mar 13, 2012, 18:18:54
Chris, take a look at http://www.idnetters.co.uk/forums/index.php/topic,26769.msg638495.html#msg638495

Thanks Glenn,I don't want to sound ungrateful but to me,all the above may as well be in a foreign language.
I have emailed support to see what they say

Thanks very much though

Chris