Email wrongly placed in junk

[petec]

Hi, I have discovered email from one recipient being (wrongly) placed in Junk, and cannot find how to mark this recipient so that it does not go in Junk in future.

I do not even know how to set a recipient to go into Junk in the first place!

All this (including the location of the Junk email box) refers to the standard IDNET email interface, not Outlook.

Any help would be very gratefully received!  I'm sure there has to be a very easy answer to the above, trouble is I haven't been able to find it ...

[Simon]

Hi, and

I believe there's a Whitelist option in your email settings, if you log into your IDNet customer portal.

[petec]

That's great Simon, many thanks.

The mystery is how this particular address got marked as junk in the first place - having happily received emails from same address to my Inbox previously without any problem ....

Thanks again for the swift reply.

[Simon]

I'm guessing that the spam filters get updated from time to time, and perhaps there's something in the email address that triggered it, where it didn't before. 

[Rik]

Or the server could have been blacklisted...

Welcome aboard, Pete. 

[Baz]

ive often wondered the same thing as ive had a similar problem and the only way I knew was by chance that I checked the web mail feature once.

it could be the same for every one.do you need to set it up some how 

do we have any tutorials on this

[Rik]

No.

[Ray]

  :karma:Pete.

[Bill]

I had this some while ago (there's a thread on it here somewhere). I think IDNet turned up the sensitivity of the spam filters and (imho) they overdid it.

I don't get a great deal of spam so I ended up turning the filters off. It's not entirely effective, they still add put ***SPAM*** in the header but it least it gets delivered!

And the ***SPAM*** can be edited out if you need to reply.