Realtek issue

Started by David, Apr 21, 2012, 14:05:34

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David

Apr 21, 2012, 14:05:34
Hi all having the day from hell..... since yesterday my main desktop wont connect to the web with the message Realtek PCI GBE family controller drive failed to install
Have tried a restore no luck any suggestions would be heaven sent

I am chasing my tail at the moment so may not remain here long but will check later for any possible remedies for the issue

TIA

David
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Steve

#1
Apr 21, 2012, 14:39:49
Sorry don't use Windows , which version David? I would unistall the current driver and either let windows re install automatically or do it manually.

http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2264
Steve
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This post reflects my own views, opinions and experience, not those of IDNet.

sobranie

#2
Apr 21, 2012, 15:09:23

David

#3
Apr 21, 2012, 20:06:15
Quote from: Steve on Apr 21, 2012, 14:39:49
Sorry don't use Windows , which version David? I would unistall the current driver and either let windows re install automatically or do it manually.

http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=2264

Thanks  Steve didnt realise that I could do this,
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

David

#4
Apr 21, 2012, 21:08:16
Uninstalled driver then tried to install but recieved code 10
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Steve

#5
Apr 21, 2012, 21:18:54
Which version of windows?

Code 10 is a driver install error.
Steve
------------
This post reflects my own views, opinions and experience, not those of IDNet.

David

#6
Apr 21, 2012, 21:44:26
Windows 7 Steve
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Steve

#7
Apr 21, 2012, 22:11:15 Last Edit: Apr 21, 2012, 22:18:32 by Steve
Did you uninstall and then select the scan for hardware changes button?

I think? that the first two downloads should contain the correct drivers.

http://www.realtek.com/Downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=4&Level=5&Conn=4&DownTypeID=3&GetDown=false&Downloads=true
Steve
------------
This post reflects my own views, opinions and experience, not those of IDNet.

David

#8
Apr 21, 2012, 22:20:48
Thanks Steve can I use a usb stick for this and download on this and install on the main desktop ?
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Steve

#9
Apr 21, 2012, 22:26:14
Certainly you can copy across using the usb stick, my gut feeling is to go for the auto install file . I just can't remember with Windows 7, whether device manager gives you the option to install a specified driver via a .inf file like XP did or does.
Steve
------------
This post reflects my own views, opinions and experience, not those of IDNet.

David

#10
Apr 21, 2012, 23:00:51
Ok carried this out no difference would installing my back up disc work ?
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

David

#11
Apr 22, 2012, 11:31:58
Just to say thank you you both for all your help it appears to have worked and my main desktop is now running fine really appreciate your help the download onto usb stick now appears to have installed successfully


:thnks: :thnks:
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Lance

#12
Apr 22, 2012, 12:28:49
Great stuff :)
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

David

#13
Apr 25, 2012, 16:49:37
Happened again today so decided to check the basics and found the lead from the router to my office/room is badly kinked this would show the same message if it has become damaged I would  have thought ? 
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

pctech

#14
Apr 25, 2012, 16:56:25
If it is badly kinked/compressed some of the internal wires could be damaged so yes you maybe best advised to renew your piece of Cat5

Steve

#15
Apr 25, 2012, 16:57:22
If the lead is faulty the drivers shouldn't be affected , the obvious sign would be a failure to  generate a network connection ie no LAN IP address.
Steve
------------
This post reflects my own views, opinions and experience, not those of IDNet.

pctech

#16
Apr 25, 2012, 16:58:50
Yes indeed, sorry not read whole thread.

David

#17
Apr 25, 2012, 16:59:57
Looking closely the kink is bad a cupboard has been on it...........................only one way to fing out move it closer to router I guess !!!!!!
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

David

#18
Apr 25, 2012, 17:01:44
The message reads The wired network adaptor is experiencing problems
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Steve

#19
Apr 25, 2012, 17:02:57
I think in that case I'd swap the lead.
Steve
------------
This post reflects my own views, opinions and experience, not those of IDNet.

David

#20
Apr 25, 2012, 17:07:42
Just took laptop and used kinked wire and it connected no problems so back to reinstalling the drivers....OOI if I have an issue with this can it be a DIY fix ?
ie new hardware being purchased and installed  ?
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Glenn

#21
Apr 25, 2012, 17:09:47
A replacement network card is simple to install in to a desktop.
Glenn
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#22
Apr 25, 2012, 17:14:41
I did make a back up disc for this machine when I purchased it ..... if I put that in is everything else safe ?
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

David

#23
Apr 25, 2012, 17:15:57 Last Edit: Apr 25, 2012, 17:20:36 by David
Quote from: Glenn on Apr 25, 2012, 17:09:47
A replacement network card is simple to install in to a desktop.

Thanks Glenn will buy one and sort the issue out properly it occurred after a lightening strike although this may have nothing to do with it I have an AMD Advent hope the card is freely available the machine isnt old
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Glenn

#24
Apr 25, 2012, 17:19:11
It's basically, power down, take the lid off, fit and secure the card in a spare slot, replace the lid, power on and let the OS install the driver.
Glenn
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#25
Apr 25, 2012, 17:21:13
Thats music to this luddites ears Glenn

Just thought I have spare machines here but would the motherboard be a specific make and model ?

Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Rik

#26
Apr 25, 2012, 17:22:19
I'd hate to see your CD collection, then. ;)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#27
Apr 25, 2012, 17:23:23
Your sooooooooooooooooooooooooooooooo mean to me Rik
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

David

#28
Apr 25, 2012, 17:25:54
Quote from: Rik on Apr 25, 2012, 17:22:19
I'd hate to see your CD collection, then. ;)

I think I have digging a hole bernie Cribbins and Im good at that l
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Rik

#29
Apr 25, 2012, 17:31:07
He always makes me think of Fray Bentos. ;)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#30
Apr 25, 2012, 17:32:54
food glorious food !!!!!you supposed to nip round and replace my network card but what do I get food
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Rik

#31
Apr 25, 2012, 17:35:21
It's what we do best. ;D
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#32
Apr 25, 2012, 17:41:53
But can I buy a universal network card from Maplins or PC world later and or is it not that simple ........................I would sooner look a berk here than instore
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Rik

#33
Apr 25, 2012, 17:48:12
Yes, it is that simple, David.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#34
Apr 25, 2012, 17:49:41
I love you xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Glenn

#35
Apr 25, 2012, 17:50:09
http://www.maplin.co.uk/10-100-1000-mbps-pci-network-interface-card-42563 should fit assuming you have a spare PCI slot.
Glenn
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#36
Apr 25, 2012, 18:03:58
So in effect after looking on you tube I can take the card from a spare defunct machine and just swap it over then ?


No more questions promise
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

David

#37
Apr 25, 2012, 18:05:14
Quote from: Glenn on Apr 25, 2012, 17:50:09
http://www.maplin.co.uk/10-100-1000-mbps-pci-network-interface-card-42563 should fit assuming you have a spare PCI slot.

Thanks Glenn I will pop over and save a lot of work thank you so much I thought it would be £50 at least
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Rik

#38
Apr 25, 2012, 18:28:39
Quote from: David on Apr 25, 2012, 18:03:58
So in effect after looking on you tube I can take the card from a spare defunct machine and just swap it over then ?


No more questions promise

That's it. :)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#39
Apr 26, 2012, 12:56:40
Well these is one last one which I am confused about .................when I plug the now new card in will the back of my macine have in effect 2 ports for ethernet cable as existing one seems intergrated to the mother board and I am assuming when I plug the one I am just about to collect from Maplins into the white board inside it will overide and connect up but appearance wise the machine will have 2 plugs showing if that makes sense
Best get some cat5 whilst over there ...................
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Steve

#40
Apr 26, 2012, 13:48:34
The machine will indeed have two ethernet ports, it will not override  the original ethernet port, it will be separate.
Steve
------------
This post reflects my own views, opinions and experience, not those of IDNet.

David

#41
Apr 26, 2012, 14:08:31
Thanks Steve just got back and got the parts and 10 mtres of cat 5 the guy in Maplins said I am better off with 2 !

I have to admit to getting very angry with myself for my shortcomings in things like this .....................all learning curve  :red:
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Rik

#42
Apr 26, 2012, 17:47:13
We all learn all the time, David. The only foolish question is the one not asked.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Glenn

#43
Apr 26, 2012, 17:56:02
I have a question for you then. How do I remove the Metropolitan Police virus from an XP laptop without rebuilding it? I've followed the guides but it seems to have morphed a little since they were written.

Can't access the desktop, can't boot into any other mode - blue screens, can't run malware programs when the drive is slaved into another drive. I've been trying to fix it for the past 4 hours  :hairpull:
Glenn
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Rik

#44
Apr 26, 2012, 18:17:40
Contact the IPCC. ;)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#45
Apr 26, 2012, 18:43:28
Quote from: Rik on Apr 26, 2012, 17:47:13
We all learn all the time, David. The only foolish question is the one not asked.

Thanks Rik I have got the new part now as I said and catching up on work before I turn it off as I need this one but nearly there then no presurre to get things done then I will power this down and fit this card and it comes with a disc so will read the manual first I thought the system would detect it but I will read the manula first for once  ;)
I know I joke but really do feel an idiot at times for not knowing these things even the guy in the shop said its the easiest job in the world !!!! thats like saying understanding ISO is the easiest thing ..... only if you understand it  :)
:thnks:  All its appreciated more than you will know
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Steve

#47
Apr 26, 2012, 19:07:19
It really should be straight forward locate the card and boot the PC, Windows 7 should self install the drivers for the new hardware without your intervention.
Steve
------------
This post reflects my own views, opinions and experience, not those of IDNet.

David

#48
Apr 26, 2012, 19:11:04
Thanks Steve the unknown can be scary but lets hope the change of card and the cat 5 lead solves it at last
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Rik

#49
Apr 27, 2012, 08:47:47
After this, though, David, it will no longer be the unknown. ;)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

David

#50
Jun 06, 2012, 23:43:35
Well I faced the unknown last weekend after plucking up the courage to put the new card in and it took all of 5 mins and now working fine so a big  :thumb: Thank You to all of you for your fantastic advice   :thumb:
Many hammer all over the wall and believe that with each blow they hit the nail on the head.

Simon

#51
Jun 06, 2012, 23:57:47
Nice one, David.  :thumb:
Simon.
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This post reflects my own views, opinions and experience, not those of IDNet.
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