Should I get an Engineer out?

Rik · Jun 24, 2007, 10:47:00

Quote from: Jimbo on Jun 24, 2007, 10:43:04
The IP address discovered on the network associated with your telephone number:xxxx, did not match the one we have logged from this browser/connection. Please check your telephone number and try again. If problem persists please contact your CP.

I've never seen that message before, and have no idea what would trigger it. Do you have Callsign on the line (a second number with its own ringtone)? If you do, and you have entered the Callsign number it might just cause an error like that.

Did you get the error before or after entering your login details?

DorsetBoy · Jun 24, 2007, 10:57:35

Quote from: Rik on Jun 24, 2007, 10:47:00
I've never seen that message before, and have no idea what would trigger it. Do you have Callsign on the line (a second number with its own ringtone)? If you do, and you have entered the Callsign number it might just cause an error like that.

Did you get the error before or after entering your login details?

That message and several variations is seen quite often,just means the server is busy,try again 10 minutes later and it is fine.

Rik · Jun 24, 2007, 11:02:06

Thanks, Dorset - obviously I've been lucky and avoided it.

Jimbo · Jun 24, 2007, 11:19:25

Thanks again for all the help, you guys are the best.

Lol.

Rik, cheers for the link mate, I'll try the £20 Netgear DG834G and report back with how I get on with that one.

One other small, quick question, which I hope you don't mind answering.

Now that I have the new faceplate on the master socket, and I have the ADSL plugged into where it says "ADSL". Do I still need the filters on the house phones (in their respective sockets)? Or can I simply now plug these directly into the sockets and do away with the filters?

I've never asked, and since fitting the new bottom half of the NTE5, I've still left the filters in place.

Cheers.

Oh! And thanks also to DorsetBoy, I'll try it again later on.

Rik · Jun 24, 2007, 11:22:53

You shouldn't need the filters, Jimbo, the socket should be filtering the signal. OTOH, if ADSL stops working when you remove them, you know that the faceplate isn't wired correctly.

Jimbo · Jun 24, 2007, 11:31:14

Quote from: Rik on Jun 24, 2007, 11:22:53
You shouldn't need the filters, Jimbo, the socket should be filtering the signal. OTOH, if ADSL stops working when you remove them, you know that the faceplate isn't wired correctly.

Ok, nice one.

Jimbo · Jul 12, 2007, 19:34:59

*Update*

Netgear router arrived, but the internet was even worse on that one! My download speed, get this, in the year 2007 is a mind blowing....

0.7 KB/s

I sent an email on the 7th July requesting an engineer, explaining fully the situation, and have had no reply so far. I have sent another email today, so we'll see what happens. How long should I wait before hearing back from IDNet? $:-\$

Thanks!

DorsetBoy · Jul 12, 2007, 20:06:30

I would have expected a reply within 24 hours.
If you don't hear soon get on the phone to them!

Jimbo · Jul 12, 2007, 20:08:50

Quote from: DorsetBoy on Jul 12, 2007, 20:06:30
I would have expected a reply within 24 hours.
If you don't hear soon get on the phone to them!

Cheers. I'll try calling them on Monday if I don't hear back soon.

Jimbo · Jul 17, 2007, 18:45:51

Ok. Big update here guys...

Been in contact with Andrew and Miriam at IDNet and they've been very helpful. So thanks for that guys! Nice when people say they'll call back and then do... not like BT!

So, what's happening.

Well, BT have apparently reset something at the Exchange and said my line was nice and stable. Well whatever they've done it hasn't helped one tiny bit. I've had roughly 6 re-syncs in about a 1 hour period and my line stats are still terrible. The voice (phone) also is still crackling like crazy, unless that is, if I unplug the ADSL line.

So I've been back in touch tonight (sent an email) and hopefully I'll get an engineer out to fix this crazy mess. But so far, IDNet have been helpful, I just hope the BT engineer gives me the time of day and doesn't do a quick test and say "pfft, looks fine to me".

Watch this space!

Simon_idnet · Jul 17, 2007, 19:49:13

Hi Jimbo

Please could you PM me the email address that you are sending from and to? I can't spot a message that might have been from you.

Thanks
Simon

Jimbo · Jul 17, 2007, 20:09:02

Quote from: simon on Jul 17, 2007, 19:49:13
Hi Jimbo

Please could you PM me the email address that you are sending from and to? I can't spot a message that might have been from you.

Thanks
Simon

Hi Simon

Sure can (it'll be under my dad's name most likely).

Thanks!

Jimbo · Jul 21, 2007, 17:13:44

Hey guys

Just like to say a big thanks once again. The engineer arrived on Friday... or was it Thursday. Anywho!

After doing a lot of testing, he was here for well over 40 minutes, it turns out my filtered faceplate on the mastersocket was causing me the most problems! He has replaced this and I seem to be doing much better.

However! There are still one or two problems and the engineer mentioned it's really just fault finding. Fixing one problem and then seeing what else needs doing. So he was canny enough and said if I still have troubles he would come out again.

So what I'm doing at the moment is seeing if I can get my profile speed back up, as at the moment I am hitting a ceiling at 60KB/s. But the adsl line has stayed up for around 14 hours before having a re-sync... much more stable than every 5 minutes.

Sorry for the long post. But I finally think "we're" getting to the bottom of this, so thanks once again to IDNet and everyone for helping.

Come on profile... speed up!!!

Cheers.

Rik · Jul 21, 2007, 17:21:03

Glad things are moving in the right direction, Jimbo. Keep us posted.