BlackBerry email account setup nightmare

[wspencer]

I know what setting it is sending but I don't know the response the BBS software gets from the idnet servers. all I know is that it doesn't like it!!

[Noelle]

Its not a handset issue as the BBS is indepenedent of the handset and can be set up from both the handset and a web browser on a pc. I have tried both to no avail and diffferent PC's and browsers. Additionally if I switch back to my old handset it still will not work. As said previosuly all other providers I have tested work fine, its not confined to O2 as Noelle is on Orange. Idnet has been playing up on BB for a week or so previosuly to switching and when I intially switch handset my previous idnet settings were still in the BBS system but it still would not accept the password.

The message initially says: "The email address or password is incorrect, or we need more details to set up this email. Retype the information or provide additional settings."

Here is a screenshot of the additonal BBS setting screeen and as you can see it only applies to POP and doesn't use SMTP. I have tried all combinations of various Idnet pop settings.

I have done exactly the same and Orange has done everything they could too. The problem started 10 days ago for me not last night.
The problem is not the new handset, I'm sorry, it's the fact we have to re-enter our settings - the last time I entered my settings on my BB was 2 years ago.

[Glenn]

Is this any help http://www.youtube.com/watch?v=huxOlk0EL34&feature=related as I said earlier in the thread, I'm not a BB user, so sorry if they are dumb questions.

[wspencer]

Is this any help http://www.youtube.com/watch?v=huxOlk0EL34&feature=related as I said earlier in the thread, I'm not a BB user, so sorry if they are dumb questions.

As we said Glenn, we know how to set up accounts as both Noelle and myself have done them many times on a blackberry. Its just not getting the response from Idnet it needs.

but thanks fro trying anyway.

[wspencer]

just spoke to Idnet support and they are adamant its blackberry's fault although they don't know why! Nobody else bar me and Noelle are complaining apparently! They say nothing has changed. Spoke to o2 and they say nothing has changed and its not their fault. Once again the IT industry excels itself at helping a user caught in the middle. Will look at changing email provider this afternoon and seperate it out from my broadband provider. It will cost me but as neither party intends to look for a solution to my problem which doesnt exist for either of them I have little choice!

[Glenn]

https://forums.dathorn.com/showthread.php?3541-Cannot-get-e-mail-accounts-to-authenticate-with-BlackBerry This was a blacklisted IP

[wspencer]

https://forums.dathorn.com/showthread.php?3541-Cannot-get-e-mail-accounts-to-authenticate-with-BlackBerry This was a blacklisted IP

Yes its interesting Glen although from the reading of it it seems that the mail server concerned is blacklisting the BIS web request not that the ISP is blacklisted. If this is the case I have no hope of getting it reolved until Idnet come to the same conclusion and remove the BIS from their blacklist.

[mervl]

Push mail always seems to me to be a complex animal, and it's not a guaranteed part of the service. It's convenient but I'm not convinced so mission critical that we'd die without it.

The (free) third party LogicMail - a pull mail service for Blackberry, works perfectly on my Pearl with IDNet's servers, and with minimal data usage as it pulls the headers first.

[Noelle]

I'm back.
I'm staying with Idnet of course, less than 24 hrs outage in more than 4 years, a lovely forum that solves all my issues, and nice idenetters, I'm not going somewhere else.
I'm going to use LogicMail that mervl suggested. Could you let me know where to find it and how it works?

Thanks a lot to all of you and have a lovely long week-end 

Nathalie

[Simon]

Sorry we couldn't help any more.  It seems you may be stuck in a bit of a stalemate.  Did you look at the BlackBerry forum I suggested, to see if there are any others with a similar issue?

[wspencer]

I'm back.
I'm staying with Idnet of course, less than 24 hrs outage in more than 4 years, a lovely forum that solves all my issues, and nice idenetters, I'm not going somewhere else.
I'm going to use LogicMail that mervl suggested. Could you let me know where to find it and how it works?

Thanks a lot to all of you and have a lovely long week-end 

Nathalie

Don't get me wrong Nathalie, I'm not moving my broadband anywhere else. Idnet have been consistently the best and i've had very few issues in the 8 years i've been with them. Will just be using a different email account and pushing that to my blackberry. Fortunately I use a domain I have registered for all my business emails so I will just redirect the doman.

Thanks everybody for all the help 

[Noelle]

SOLUTION FOUND.
After almost 2 weeks, I found the solution, almost by chance. All my email accounts are setup, I used only the push - email address + password - manual settings was not even necessary.

In Options > Applications Management > Email setup app, click on net_rim_bis_client_en_GB. And it works. My phone was on net_rim_bis_client_en...

Orange was to blame. I hope it will help Wayne and any other person having the same problem.

Again, thanks a lot for your help, to all of you and enjoy your long week-end 

[zappaDPJ]

Thanks for posting your solution Noelle, hopefully it'll help others solve the problem

[Simon]

Yes, thanks indeed, for letting us know. 

[wspencer]

SOLUTION FOUND.
After almost 2 weeks, I found the solution, almost by chance. All my email accounts are setup, I used only the push - email address + password - manual settings was not even necessary.

In Options > Applications Management > Email setup app, click on net_rim_bis_client_en_GB. And it works. My phone was on net_rim_bis_client_en...

Orange was to blame. I hope it will help Wayne and any other person having the same problem.

Again, thanks a lot for your help, to all of you and enjoy your long week-end 

I have gone in today and rentered my email and pass and it worked straight away. I made no changes to the modules as above. It has just "magically" been fixed despite it being nobodies fault!!!

Have checked which language modules I have installed and I have both client_en_GB and client_en installed so no change there.

I suspect someone at either RIM, Idnet or both have looked at it and solved it.             

[Simon]

The magical fixit fairy strikes again!    Glad it's sorted. 

[wspencer]

The magical fixit fairy strikes again!    Glad it's sorted. 

haha love it. the magical fixit fairy!!.

Thanks for all your help Simon. Its people like you that keeps these boards so succesful.

[Simon]

Thanks for saying so. 

[Noelle]

Hello guys,
I have the exact same problem with the iPhone of my husband now. "pop3.idnet.com not recognized" when I tried to setup his email account.
We had Orange on the phone who told us to contact our provider.
I'm sure there are more iPhone users here than BB's ones and I'm sure you have the solution.
My BB works perfectly 
Have a lovely week-end!
Nathalie

[Rik]

Try mail.idnet.com, Noelle. I use both with no problems.

[Simon]

It's better to set a phone up to use IMAP anyway, so it leaves mail on the server for download via POP3 on your home machine.   

[Noelle]

Try mail.idnet.com, Noelle. I use both with no problems.

Hello Rik,
Thanks, it worked wirh mail.idnet.com  but... I'm going to reply to Simon

[Noelle]

It's better to set a phone up to use IMAP anyway, so it leaves mail on the server for download via POP3 on your home machine.   

But... I'm going to use the IMAP. As you now know  I'm a BB user and with a BB, my emails are pushed to my PC and my phone and the same time. I never had an iPhone and I was aware that the emails going to my husband's iPhone are not going to his laptop anymore.
So, I'm going to use the IMAP and come back to you if I have any problems.
Thanks a lot to both of you for your precious help 

[Noelle]

OK, I've used the IMAP settings and my husband now receives his emails both on his PC and iPhone.

Nevertheless, I'm unable to send emails from his iPhone and I remember a problem with smtp a month ago but I cannot find the thread anymore. Which settings would you use for outgoing server?

Cheers,
Nathalie

[Lance]

Hi,

Use server smtp.idnet.com with password authentication and SSL off on port 587.