Chances of changes to packages? Might have to jump ship!....

[Bill]

Their caps - 100G and 200G for the packages I'm considering, are 24/7 and not subdivided peak and offpeak, which may be a better model for the modern streaming user. Perhaps IDnet should consider this kind of arrangement, or offer some choices.

I'd go along with that.

I'm not seriously considering a move yet, just keeping an eye on the market... but if my 120/30GB split were dropped to (say) 80/50 GB or even 75GB 24/7 it wouldn't even cross my mind.

[TheMonkey]

I got BT Infinity installed on the 9th. It went down on the 10th and have not had internet since.

Their customer service team do not know their arse from their elbow and even though they know the is a fault on the line at their end they have still failed to get this resolved.

They have scheduled a call back for me tomorrow for 8:30 to 10:30am for whatever reason I know. They will have to pull something spectacular out of the bag to stop me cancelling the service and moving elsewhere.

If you value customer service DO NOT go to BT. 

[Simon]

Oh dear...

[Ardua]

I got BT Infinity installed on the 9th. It went down on the 10th and have not had internet since.

Their customer service team do not know their arse from their elbow and even though they know the is a fault on the line at their end they have still failed to get this resolved.

They have scheduled a call back for me tomorrow for 8:30 to 10:30am for whatever reason I know. They will have to pull something spectacular out of the bag to stop me cancelling the service and moving elsewhere.

If you value customer service DO NOT go to BT. 

I got as far as placing an order with BT. I then got deluged with e-mails asking me to do 'this and that'. When I tried to action the Urgent e-mails that I had been sent, I found that I could do nothing with them. After over an hour on the phone being told that (a) my passwords had been re-set and/or (b) the e-mails were sent in error, I just gave up and cancelled my order. This was handled very efficiently so they must get a lot of practice. A single e-mail to IDNet and the transfer to FTTC could not have been smoother. I get a steady 40/10 all day and an extremely low modem/router error rate. 

[pctech]

If you value customer service DO NOT go to BT. 

You can't say we didn't warn you.

[TheMonkey]

I was hoping everything would go smooth. Haha

Well it's still not fixed. They are replacing the wires at the exchange and an engineer is coming in the morning. Sigh

[Glenn]

 

[Rik]

Well it's still not fixed. They are replacing the wires at the exchange and an engineer is coming in the morning. Sigh

I don't suppose they said which morning...