Problems sending email

[alan]

Help again please..
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Since the introduction of the xxxxxx@idnet.com email address  I get the following rejection when trying to send email..
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"Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Subject 'xxxxxxxxxx', Account: 'Idnet', Server: 'smtp.idnet.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F"
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It doesn't happen all the time but more often than not. Can somebody point me in the right direction please. Its getting a bit of a nuisance now. I've got two idnet.com address's and its the same rejection on both.
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Thanks
Alan

[Rik]

Idnet.com addresses don't use a secure server - it looks to me as if you may have set your email client up wrongly. Which client are you using?

[Lance]

Secure(SSL): No

I don't think that is the case, Rik.

[Rik]

You're right, Lance. Sorry, Alan, saw the SSL report and thought you had selected it.

Which client, though. This may be one which needs a call to support, as we can only deal in generalties here.

[alan]

Being a non techie.. I'm not sure what client means..
I have incoming mail
pop3.idnet.com
Outgoing mail
smtp.idnet.com
I get the same rejection on the laptop with the same settings as well.
I don't seem to have problems receiving only sending.

[DorsetBoy]

They mean what program do you use to send email.

[alan]

I see... Outlook Express 6

[Rik]

Hi Alan

Check you have the two servers set correctly, for incoming pop3.idnet.com, for outgoing smtp.idnet.com.

If those are correct, and your user name is (and if you're receiving mail OK, only the SMTP server setting would be suspect, from the error message it doesn't appear to be), then the only other thing I can think is that you have the "Logon using secure password authentication" box checked, see below. If this is the case, uncheck it and try again.

If you are still having problems, give support a call, they will need to run over account specifics that we can't do here.

[attachment deleted by admin]

[alan]

Thanks again... Now in the hands of Support staff. All my settings appear OK.
I might even venture to Thunderbird.
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Alan

[Rik]

It does sound a bit like a server-side issue at the moment, Alan. We did have a report of problems receiving mail this morning, but I think the two issues are probably unrelated. You may well find that they need to reset your password or something equally prosaic.