no internet

Baz · May 20, 2012, 06:19:20

had a drop for 4 hours last night, any one else

Simon · May 20, 2012, 09:51:12

Don't know, was asleep.

Baz · May 20, 2012, 09:56:15

early night? 8pm

Ray · May 20, 2012, 10:09:43

I Didn't see any problem here, Baz.

Simon · May 20, 2012, 10:23:21

I was online with no problems until 11:30pm.

tehidyman · May 20, 2012, 12:25:08

My BBQM shows no break overnight. Location Cornwall

Rik · May 20, 2012, 12:44:14

No problems here, Baz, BT or LLU.

pctech · May 20, 2012, 15:19:16

http://status.aa.net.uk/

Put your number in here Baz http://status.zen.co.uk/broadband/

I was watching DVDs last night but router isn't showing any PPP or sync drops.

Baz · May 20, 2012, 16:34:51

Quote from: Rik on May 20, 2012, 12:44:14
No problems here, Baz, BT or LLU.

LLU Rik

pctech · May 20, 2012, 16:45:33

Have a look here Baz? http://status.bememberservices.com/

Baz · May 20, 2012, 16:51:37

thats a handy site to have.so if im on LLU is it with BE/O2 as per that site.

just so happens there is a report on the historic outages page referring to my exchange

Steve · May 20, 2012, 16:52:57

IDNet LLU customers do go via the Be network.

Baz · May 20, 2012, 16:54:53

shame they dont say what it was though...not that i'll understand it

good to know its not my side too as just been getting a new router

Rik · May 20, 2012, 17:49:28

Quote from: Baz on May 20, 2012, 16:34:51

LLU Rik

I know Baz, it was a statement about my own setup.

Baz · May 20, 2012, 18:31:20

sorry Rik took it the other way

pctech · May 21, 2012, 11:29:53

Quote from: Baz on May 20, 2012, 16:54:53
shame they dont say what it was though...

Apparently they've called Rolf Harris as they couldn't tell what it was yet

Glenn · May 21, 2012, 11:36:41

Did they ask 2 little boys?

Baz · May 29, 2012, 17:40:21

I seem to have lost a bit download speed since this original and other drops.

could it be related

Rik · May 29, 2012, 17:47:10

Has your noise margin increased, Baz?

Baz · May 29, 2012, 17:49:56

hmmm sorry Rik dont know about that.havent been taking note of this new router i'm using as its been ok so far, but its showing 6.1 down and 7.1 up but I couldnt say what it was on old router or when I started using this

got this at the moment

ADSL Link      Downstream    Upstream
Connection Speed    8606 kbps    1169 kbps
Line Attenuation      34.5 db    21.7 db
Noise Margin      6.0 db    7.1 db

Rik · May 29, 2012, 18:02:05

What throughput are you getting?

Baz · May 29, 2012, 20:20:59

where do you suggest to test it Rik

heres a result from where i normally use

http://www.speedtest.bbmax.co.uk/results.php?t=1338319185&v=16054890

and usually get 10850 ish

Rik · May 30, 2012, 09:11:57

That looks OK for your current sync, which suggests your sync speed has dropped, Baz. Any new electrical gadgets in the house?

Baz · May 30, 2012, 14:33:26

none Rik....just the router

Baz · May 30, 2012, 14:34:35

oh dear

http://www.speedtest.bbmax.co.uk/results.php?t=1338384857&v=15947229

Baz · May 30, 2012, 14:43:13

that first link is dead so heres another from a different site

Rik · May 30, 2012, 15:27:27

Have you talked to support?

Baz · May 30, 2012, 18:19:10

no not yet Rik.Im always in 2 minds whether to call or see if it rights itself first.it just seems odd that its slowed a bit and ive had a drop a few days ago

Rik · May 30, 2012, 18:19:33

Always worth checking, Baz.

Baz · May 30, 2012, 18:24:09

it'll be out of hours now is it

pctech · May 30, 2012, 20:21:04

Yes Baz, prob best to wait until tomorrow

Gary · May 30, 2012, 20:33:14

Quote from: Baz on May 30, 2012, 18:19:10
no not yet Rik.Im always in 2 minds whether to call or see if it rights itself first.it just seems odd that its slowed a bit and ive had a drop a few days ago

Whats the new router, Baz?

Baz · May 30, 2012, 21:51:16

its a Netgear N600 Gary

Gary · May 31, 2012, 01:32:37

Which N600 Baz? If its a DGND3700 they have lots of problems, read this forum1.netgear.com/forumdisplay.php?f=115 Lots of issues with droped lines etc, Netgear have never sorted it out sadly and now a V2 is coming out and a N750 DGND4000 so they probably wont fix it since its been almost a year now. If its not this router forget all of this

Gary · May 31, 2012, 01:39:19

That took about 7 minutes to post, the forum was so damn slow!

Baz · May 31, 2012, 13:42:18

yep its that router Gary but its been ok so far and previous Netgear have been good so thats why I choose this one.I believe its to do with some recent drops I had which were to do with BE network doing some work...I hope any way.

Im going to go through the test routine with support just now as have had an email from James asking me to plug into the test socket.

Baz · May 31, 2012, 15:29:10

well plugged into test socket and speed went up

I also found on the cable I was using that it was slightly bent at the fitting end, not damaged a great deal but may have had an affect on it, dont know.

Support didnt really say if they found any problem or even if they had to test it, bit unclear as to what they did

So I now have a bog standard flat cable that comes with the router.Do you recommend any decent better quality/performance ones to use.

I asked support while they were emailing me etc but I feel they mis understood what I was asking and told me 'The recommended setup is from the main socket directly. We do not recommend the use of additional cabling for broadband connections.'

Gary · May 31, 2012, 15:59:00

Quote from: Baz on May 31, 2012, 13:42:18
yep its that router Gary but its been ok so far and previous Netgear have been good so thats why I choose this one.I believe its to do with some recent drops I had which were to do with BE network doing some work...I hope any way.

Im going to go through the test routine with support just now as have had an email from James asking me to plug into the test socket.

Honestly Baz, I had that router, its a nightmare, just search DGND3700 problems, you would be better off with something else, Netgear really dropped the ball with that router. Beta firmware has still not sorted out all the issues, and it looks like it may not even get IPV6, I would send it back and get something else, the 4000 comes out next week.

Look at Amazons reviews, and Braodbandbuyers, its the same story of dropped lines, failure to re-connect plus loads of other issues. Honestly one of the worst routers Netgear have ever made. Your issues could be down to that router tbh

Baz · May 31, 2012, 16:15:19

well I read loads of reviews before and saw lots of pros and cons about it,which you will get with any equipment yeah?, but I have truly had very little bother with this and previous netgear routers.you mention amazon/broadbandbuyer reviews about dropped lines failed re-connects etc.and I had very little of those problems.may be its just bad lines etc.

I hope its down to the recent drops I had which I now know were down to the network provider.

what would you recommend for a different type then.

Gary · May 31, 2012, 17:05:30

Quote from: Baz on May 31, 2012, 16:15:19
well I read loads of reviews before and saw lots of pros and cons about it,which you will get with any equipment yeah?, but I have truly had very little bother with this and previous netgear routers.you mention amazon/broadbandbuyer reviews about dropped lines failed re-connects etc.and I had very little of those problems.may be its just bad lines etc.

I hope its down to the recent drops I had which I now know were down to the network provider.

what would you recommend for a different type then.

Its what you are using it for, Baz. This router has gotten more issues than most, hence the link to the Netgear forum, its all there

Do you need 5Gz? If not and you like Netgears the DGN2200 would be more than enough tbh.

Baz · May 31, 2012, 17:18:40

probably dont need the 5g no but my daughters Mac picked it up straight away and it has improved that for her.Also my exchange is fibre enabled soon and this router would be ok for that if I decide to go that way,if i've read the spec right,if not i'm still ok with it so will keep it until I get major probs.

what would you recommend then Gary.What do you use?

Gary · May 31, 2012, 17:31:47

Quote from: Baz on May 31, 2012, 17:18:40
probably dont need the 5g no but my daughters Mac picked it up straight away and it has improved that for her.Also my exchange is fibre enabled soon and this router would be ok for that if I decide to go that way,if i've read the spec right,if not i'm still ok with it so will keep it until I get major probs.

what would you recommend then Gary.What do you use?

The DGND3700 had the fibre part turned off before main release, Baz. If your daughter has a modern Mac wait till next week and get the DGND4000. Netgear should have learn by their mistakes for that release. I'm using a DGND3300 works great for me ticks along been up for over 500 hours since my last manual reboot when I was upgrading firmware. Check out the DGND4000 if not the DGND3300 should be fine, thats 5Gz and 2.4Ghz. Cheaper than the 3700 too and on Amazon.

Steve · May 31, 2012, 17:41:24

It's not very encouraging reading.

http://forum1.netgear.com/showthread.php?t=74328

Baz · May 31, 2012, 17:42:28

Quote from: Gary on May 31, 2012, 17:31:47
The DGND3700 had the fibre part turned off before main release, Baz....

really? dont understand that bit Gary, if so how can they still advertise it as compatible with fibre, on their own site

Rik · May 31, 2012, 17:46:51

Quote from: Steve on May 31, 2012, 17:41:24
It's not very encouraging reading.

http://forum1.netgear.com/showthread.php?t=74328

It doesn't, does it.

pctech · May 31, 2012, 22:16:01

Are you saying they have disabled the ethernet WAN port Gary or simply rate limited it?

If just rate limited to Fast Ethernet (100 Mbps) it's be ok for 80 Meg FTTC if someone already has one but no I'd not buy one.