I really don't want to jump ship but please look at your Caps

[Bill]

Perhaps the grass isn't always greener...

It's not the colour of the grass that I have reservations about, it's the times it's allowed to grow

[Technical Ben]

I barely use a tenth of a GB uploading. Although it could reach a couple if I did more youtube stuff.

[kerrso05]

Perhaps the grass isn't always greener...

Yes Simon I do agree but I just wanted to point out that problem before someone did something stupid.

What I have found out through this thread is that you have look at every aspect of what you are getting within a deal. I was already to go for it when by chance I just thought I would ask that question about the uploading as they hadn't said anything about uploading.

Mine you I still like the 8.00pm to 8.00am off-peak part of the deal and just wish Idnet would expand their off-peak hours.....even 10.00pm to 9.00am would suit me....no harm in asking and wishing

[ukwiz]

So, now that the Olympics is over....

[Ardua]

So, now that the Olympics is over....

I doubt that I will see any difference as from a BB perspective the Olympics had negligible effect on my line. Well done IDNet.

Seriously though, with massive increases in the download allowance from PlusNet ( with free connection and no OP download restrictions), I can well see why heavy BB users will be tempted by such offers.

[kerrso05]

Well Idnet....what is the news. Now that the  Olympics are over (and team Team GB did so well) what are the new caps? 

[Simon]

As far as I am aware, we (IDNetters) haven't been told anything as yet.

[kerrso05]

We do keep reviewing our bandwidth allowances. And we do so bearing in mind our performance targets. We have, in the past, not quite hit those by being a little too optimistic in the size of the monthly bandwidth allowance that we can include in the packages. We are determind not to make that mistake again. We can only compete with the big ISPs on quality, because we cannot compete on price. This means that we have to ensure that those customers who buy from us because of low latency and low jitter receive the performance that they need. We expect to review our packages again after the Olympics rather than before as many events will be held during the business day.

One of our customers wrote in his blog recently about his experience of using our ADSL compared to a cable connection: http://blog.mythic-beasts.com/?p=231&preview=true

Hopefully they will change the caps and hopefully soon because BT Infinity have been on the phone again asking have I made my decision on whether or not to move....I really can't wait for ever to make the decision but I did say that I would make my decision after the Olympics and idnets decision

[Glenn]

The Olympics don't finish until the middle of September,it all starts again next week.

[ukwiz]

The Olympics don't finish until the middle of September,it all starts again next week.

Strictly speaking, the Olympics have finished, and the Paralympics start soon

Regards
David

[Technical Ben]

Strictly speaking, the Olympics have finished, and the Paralympics start soon

Regards
David

Strictly strictly speaking The Olympics finished on the 15th of April 1896. But the 2012 Olympics have more recently finished.  

[Simon]

Pedants unite! 

[kerrso05]

I totally agree with ukwiz reading of this in that Simon from Idnet said that they would review the monthly bandwidth allowance after the Olympics....... well the Olympics is over and a different games is about to start called the Paralympics....I think everybody understands that.
Come on Simon, I know you watch this board from to time.....what about a decision?  ........please

[Rik]

Simon is on holiday right now, Harry, I'd suggest a direct approach to IDNet.

[Ardua]

I'd suggest a direct approach to IDNet.

Rik - I confess that I have never understood IDNet's position re this site. Other ISP owners, particularly the niche ones, seem very keen to intervene when there are allegations of poor support and/or the possibility of damage to their Company's reputation. As you well know, support forums are often one of the first ports of call when BB users are searching out the possibility of an ISP move. A few months ago, there was a similar thread to this on AN Other's forum and the owner came back almost immediately with a response that he was fully aware of the product offerings of his competitors; that his products were under constant review and revised packages would be available on the main site by 'x'. As Simon is away on holiday, I am not sure that a call to Support on this particular issue will serve any useful purpose whatsoever.

[Technical Ben]

Pedants unite! 

Well, I had to use Google myself. I thought it was the 1900/1904 or 1912 Olympics that were first, and I was totally wrong. 

Back on topic, BT have extended the install date of our exchange upgrade another 6 months!  I know it's only a couple of Gig from ASDL to ASDL2+ but there is also a slight savings in the cost, so I could reasonably upgrade to a higher download cap. But the longer BT faff about, the more I'm paying right now.

[andrue]

Rik - I confess that I have never understood IDNet's position re this site. Other ISP owners, particularly the niche ones, seem very keen to intervene when there are allegations of poor support and/or the possibility of damage to their Company's reputation.

You're not the only one to comment on that. I came here from Be and I think it says something that I (and others) are still regular posters to their forums. Even though they have no FTTC offering at the moment and are losing customers they welcome our discussions of the product. Their support staff are regular forum contributors and always willing to chat including discussions on FTTC. The most important lesson that IDNet could probably learn is that nearly everyone who's left Be has vowed to return to them as soon as they can offer an FTTC product. I certainly will. Frankly I'd pay my way out of my IDNet contract to rejoin. It's not that I don't like IDNet - it's just that I 'only' feel like a customer. Same as most other ISPs. With Be I actually get that 'family feeling'. I normally distrust the idea of 'brand loyalty' since I don't expect my loyalty to be reciprocated but Be are a rare exception.

[Steve]

I'm sure Rik will answer for himself. However from my perspective since simon-idnet is the only ISP member who visits this forum on a regular basis and is currently away. I think therefore that's Rik's suggestion is fair otherwise Harry's request for information may or indeed will go unnoticed.

[Rik]

There has always been some distance between the forum and IDNet, they have always respected the fact the forum was started as a user-to-user structure. Nonetheless, they do read posts, Simon in particular, and will comment when appropriate. However, we are not the official mouthpiece for the company, though sometimes that becomes blurred.

Because of my recent habit of laying about , I have not had as much contact with Simon & Tim as usual, so am not aware of their plans. My point to Harry is that the company doesn't stop when Simon is away, so it's always worth direct contact.

Oddly, it's the family feeling which keeps me with IDNet.

[Technical Ben]

Yep. Other forums tend to be "official + run by staff", this is just an "official customer meeting place". Not really one for staff. To add to that, most other forums are just run by "yes sir" staff (like I have seen with O2!!!) who just lie or pass off problems that customers put forward.

I've not seen IDNet do that, they have instead kept factual, concise and polite in all their posts. That and I guess they are working hard every day, not browsing Facebook like other places! 

[mervl]

I thought Simon's (IDNet) post had made the position perfectly clear? Their priority is the QoS (which in simple terms to a home dumbo like me means most obviously latency and jitter). I can understand why these are important for commercial customers and hence their business. The have been caught out in the past, apparently, with overreaching themselves on allowances, so are wary. Again I understand that. I have the same feeling towards IDNet (particularly compared to other ISPs I have used in the past), as Andrue does towards Be - others do not apparently share that view of Be from what I read, nor will they share the same view of IDNet. But I don't view my loyalty as a straightjacket - I'd leave if they couldn't meet my needs and I wasn't prepared to change them to suit.

It's human to think that everyone must feel the same way as we do. They don't. We are all so impatient in the modern world (it was ever so) - but at least we have the competitive market as a (partial) remedy. As they used to say before political correctness: Mohammed has to move to the mountain, not expect the mountain to move to Mohammed - with my apologies to our Islamic brethren. And I do think we are taking the mick if we try to run IDNet's business for them. Sorry.

[Ardua]

And I do think we are taking the mick if we try to run IDNet's business for them.

I do not think for one moment that anybody is trying to run IDNet's business for them. I accept that IDNet may have a business model that is focussed on business users and gamers who are happy to pay more for QoS, and they may not care if heavy downloaders drift away. IDNet offers packages at a price and it is up to individual consumers to make a decision on whether what is on offer is suitable for their needs. My point was that 'potential' customers will look at this forum and may sense that some of IDNet's customers are weighing up the pros and cons of a move to another ISP. As stated above, Simon has stated publicly that IDNet will be reviewing its packages after the Olympics. Surely, all that is required is a simple 'yes, we have that in hand. Hope to have something to go public with by 'x''.

[Simon]

My point was that 'potential' customers will look at this forum and may sense that some of IDNet's customers are weighing up the pros and cons of a move to another ISP.

To be fair, I doubt you would find many other ISP forums where similar discussions are not taking place.  Personally, I don't think that necessarily has a negative impact on new customers, as the ones floating away may not be the same type of users as those looking to join.  It's horses for courses, and there may be just as many weighing up the pros and cons of joining, as there are of those thinking of looking elsewhere.   Obviously, IDNet don't want to lose customers, but as a 'niche' company, they can't appeal to every type of user, all of the time.

[Rik]

Not anymore, the market has become too complex.

[kerrso05]

Guys I tell you were I am on this (for what it is worth)
First of all (as usual) Thanks to Rik for letting me know about Simon's Holiday Leave....that's not a problem, everyone is in entitled leave and I don't begrudge him that....he deserves it for all the hard work he carries out for all of us throughout the year.

I don't think I will approach Idnet direct about a promise made by Simon....no I would rather wait until he comes back and then raise the issue again.
My feelings on Idnet are they are best Internet Provider I have ever come across and for me the feeling is of a caring  business that is really interested in it's customers (not only their money) and that is the main reason I have stayed this long but and it is a big BUT these Caps in the FTTC part of the Business are really starting to bite and nearly every month I am running over my target. I have tried everything to keep it down from monitoring my two daughters use to changing the options on the Google Browser....all to no avail......so I need to see if Idnet will raise their caps or amend their peak hours (which I think they have said they will be ruling that out) I think I have been patient and am willing to wait till Simon comes back after leave but if Idnet doesn't amend these Caps then I will have no other choice than look elsewhere.....unfortunately elsewhere doesn't really suit me. As you all know I did look at other options....I even put my name down for Be's FTTC but nothing has happened there. At the moment BT Infinity (the dark side) have contacted me and so as to test them and distract them from myself I decided to give them the business for my mothers home. She is 82, not interested at all in the internet but would be keen to Skype my Brother who lives in Dubai plus her phone was with BT and she didn't want to change the supplier (not at her time of life)
So they took the job........and what a mess they made of it........one minute it was registered and then it wasn't (some excuse about her line had been in her name for a long time) then the equipment was to come to my house then it didn't. then the start date was put back and then they didn't know if it was registered to have broadband....etc etc.........a total and utter disaster. I made one call to their Customer Service line and ask to speak to the Director of Customer Service only to be told that I couldn't speak to him on the phone but if I had a problem then I should write to him....I explained the problem and they asked me if I wanted to speak to a Call centre manager....I refused and gave up. Suddenly I had the original BT guy that I had been dealing with on the phone apologising and saying that it was all his fault and if he gave my mother £50 compensation would that stop any complaint . Of course I had enough and I agreed to this and then everything went smoothly. It was installed the day they said it would be, the equipment came by courier to the house when they said it would and everything is working like a treat.....oh and my mum got her compensation without paying a dime. So what does that show you. BT are useless but once you put them under some pressure things come good and then deliver. Am I willing to move to that and face those kind of hassles again.....I don't know but here is my dilemma they don't have any caps (well not at the moment)