I really don't want to jump ship but please look at your Caps

[psp83]

I sure nobody is really interested in my plight but again I am straight through the cap barrier this month again and there is nothing I can do about it.......other than to wait for this announcement.

There IS something you can do about it.. when you've used 90% of your bandwidth, hide the router and keep the 10% left just for you 

[kerrso05]

Yes, I suppose I could be really............ selfish..........or I could wear  and think like some people on here "that the world is so bright that I need to wear shades" or that "everything that Idnet says is the Gospel"......but then again I'm a stupid person that thinks that most months have 30 or 31 days in them 

[Lance]

Originally IDNet said September. On the basis it hadn't happen already in September we thought we knew it would be this week. Idnet have now said it is more likely to be next week - they haven't said next week is still September. Anyone who has ever worked in business will know that timetables can slip by a few days unexpectedly even near the end of the project.

I'm not sure why people say the caps are unfair. They are the caps agreed to when the service was taken out so if they are unfair why contract with Idnet. In any case, if you truely thought them to be unfair, wouldn't you ask for your mac code?

I'm also struggling to understand this "will they / won't they" conversation. It's very clear from Simon's post they are.

[psp83]

wouldn't you ask for your mac code?

No one knows how much bandwidth you are going to use, so once signed up to a FTTC connection you are stuck in a 12 month contract, unless you want to buy the contract out.

Then its a "up to" £100 migration fee to join another ISP, which also puts people off from changing.

[kerrso05]

Lance, I was going to reply to your comments but I'm not going to waste my time other than if you were reading and watching this thread carefully from when I opened it back in May 2012 then you would see what me and Mervl's comments "becoming an (unappreciated) tease on IDNet's part" mean.

No one knows how much bandwidth you are going to use, so once signed up to a FTTC connection you are stuck in a 12 month contract, unless you want to buy the contract out.

PSP83....I totally agree.

Oh and by the way what time did I post this comment at 1.34am.............way past bed time so that I can keep my usage to off-peak and that's the way it has been since early part of this year

[mervl]

I'm also struggling to understand this "will they / won't they" conversation. It's very clear from Simon's post they are.

I agree, if you don't see the relevance of customer perception to a business - and by customer I mean "end user". The trouble is, in my experience, that isn't the definition used by IT pros (perhaps they think it's what makes them a "pro"?). Amazingly, the only ones who seem to be learning this lesson (painfully, oh so painfully) are the big boys like the hated MS, and in the telecomms field, TT and BT.

It seems clear to me that IDNet jumped too hastily on the Fibre bandwagon, without a strategy in place to deal with this new market. The question is are they going to continue to flounder? Probably. 

[Anton]

It seems clear to me that IDNet jumped too hastily on the Fibre bandwagon, without a strategy in place to deal with this new market. The question is are they going to continue to flounder? Probably. 

I'm not sure that's fair. in IT Service Management there's a classic triangle (diagram enclosed) balancing risk/cost/performance and as the saying goes "choose any two".

I've mapped where I see the big boys and where I see IDNet. I have to say as a strategy that looks the best it can be because they can never compete in the same space..

[mervl]

You're right, I was being deliberately provocative. (Naughty, sorry). I have to say for me with IDNet's network and the local BT network both performing at their best, the service is just about perfect, and taking both the IDNet line rental/callplan  and broadband into account, competitive on cost. But I've no issue with caps - I've better things to do than sit for long in front of a screen, and my brain gets easily bored! More importantly no-one else is eating my dinner.

Trouble, I think, is when anything goes wrong: OpenReach local loop and Wholesale PoPs (and supporting exchange+ network) seem to be a patchwork quilt of reliability - and IDNet are no better than any other intermediary (however hard they try) - not a criticism, BT properly have their own priorities; so in the end for a residential user it comes down to caps, basically, once you have the speed (EDIT latency and reliability too in most cases with OpenReach fibre-services, whoever the ISP) sorted out, which most people do with FTTC. (Different story for ADSL - which is why I call VDSL a new market). And the explosion in usage should not be a surprise - we have always been greedy animals after all!

[andrue]

I'm not sure that's fair. in IT Service Management there's a classic triangle (diagram enclosed) balancing risk/cost/performance and as the saying goes "choose any two".

Cool - is that the new IDNet web site?

[Simon]

Nooo!!  The secret's out!! 

[ukwiz]

Let us hope that the fact that IDNet is dead is an indication of the new package announcements coming

[kerrso05]

Ukwiz no you were wrong ,it is back up and running and no new packages.....Same old caps  very disappointing....maybe it's October next year they mean......I suppose somebody is now going to tell me that October has 31 days in it
Oh come on Idnet what's the hold up?

[ukwiz]

I suppose that they will use this as an excuse to delay September until the 11th month of the year

[psp83]

Getting a website right takes time and issues can suddenly popup. I know this because I build them for a living so I'm just not saying this to backup IDnet.

The site will be live when IDnet are happy with it, at the end of the day the site will be taking orders etc that most likely is tied into other systems API's so it has to be right or they will lose out on business.

I am myself waiting for the new packages but fully understand IDnet wanting the site to be fully working before the public gets hands on with it.

Have you tried phoning IDnet and discussing your issues with Simon directly if its that important?

[john]

I can fullyunderstand Idnet's desire to get their new website right before releasing it but I don't really see why publishing information about new packages is dependent on it. If they are known then I would have thought they they could be shown on the existing web site. I can uderstand that creating a new website can be quite involved but modifying a page or two on an existing one with text data cannot be too difficult.

[psp83]

Or perhaps they want to launch the new packages as part of the new website?

As I said, try phoning and asking to speak to Simon and have a chat, he might give you a hint but he might not.

[ukwiz]

Have you tried phoning IDnet and discussing your issues with Simon directly if its that important?

Yes, and the response is "we don't know what the new packages are going to be, but we should know by the end of the month"

As I am now within my notice period this is not helpful

[kerrso05]

  Words fail me on this one. The only good thing is I haven't got comments like "how many days in September".....what I could say to them is "I told you so".......but that would be unkind.
The next shock is that it is going to be next month....November......idnet why not make it December?......that sounds like a nice month....ready for Christmas

Seriously, Idnet why can't you let us know what the packages are going to be? Surely that information doesn't effect your Web-site. I really don't think we that are on ftc are being treated fairly.

[mervl]

I really don't see any evidence that for the quality of service on VDSL2 (FTTC) it makes any difference which provider (ISP) you use - every bit of complaint I've read about has been with ADSL or "in the past". That's history. If IDNet's caps don't suit then go to a provider whose does. IDNet like any other business, will only change when enough people leave and it starts affecting their bottom line, and I'm guessing we're not in that position. It isn't loyalty to stay and pay over the odds when you don't have to, it's idiocy. I've been there, and it was a mistake.

[kerrso05]

Mervl my friend I don't mind you calling me an IDIOT..... LOL 

I really don't see any evidence that for the quality of service on VDSL2 (FTTC) it makes any difference which provider (ISP) you use - every bit of complaint I've read about has been with ADSL or "in the past".

I never thought of that but you are right I never really see any complaints about the quality of Service for FTTC.........so it doesn't matter what provider you go too with FTTC as long as the caps suit you..................I could just go to BT Infinity and download and upload till my hearts content but I was just hoping my favourite Internet Provider (IDNET) would at least try and raise the Caps but it seems they aren't really interested in loosing a couple of loyal customers in FTTC. It appears from the evidence provided that they are more interested in their Business Customers and Gamers that use ADSL.....I totally understand why that is .....but it's a pity

No matter what happens I still think that IDNET are the Best Internet Provider in the UK.............especially when you get the speeds I get:-

[mervl]

Oops, must get that typing finger sorted - totally unintentional of course . I'm seriously envious though, my max attainable rate is stuck at 40.8Mbps, but given the history of our local (endlessly patched-up) network here in the soggy east, that's doing really well!

[Simon_idnet]

I really don't see any evidence that for the quality of service on VDSL2 (FTTC) it makes any difference which provider (ISP) you use - every bit of complaint I've read about has been with ADSL or "in the past". That's history. If IDNet's caps don't suit then go to a provider whose does. IDNet like any other business, will only change when enough people leave and it starts affecting their bottom line, and I'm guessing we're not in that position. It isn't loyalty to stay and pay over the odds when you don't have to, it's idiocy. I've been there, and it was a mistake.

This is why we like FTTC so much. Ever since the introduction of Rate-adaptive ADSL (i.e. ADSL Max) the end-user focus has been on the 'last mile' speed. Prior to that everyone was fairly pleased with the inital fixed-rate services as they were a huge jump from dial-up.

With FTTC the last-mile bottleneck has pretty much disappeared. This enables us to show just how we can differentiate our service from the cheap and cheerful service providers (who simply dump their traffic on an upstream network) by focussing on the global conectivity to the Internet that we work so hard on - the crucial piece of the network that we can actually influence.

We peer with over 500 other networks in London and Amsterdam in order to continually try to find the best routes to destinations. Coupled with mutilple resiliant routes through our own network, that can automatically self-heal around an equipment failure, means that we can really show how we are different.

[Glenn]

ADSL packages http://www.idnet.net/data_products/adsl2plus.php

Fibre packages http://www.idnet.net/data_products/fttc.php

[psp83]

Still can't access anything on idnet.net/*

I've tried everything myself.. cleared cache, several browsers and computers, disconnected router, different DNS settings... still nothing.

Not getting any help in the other thread, my posts are just being ignored.

[Glenn]

I believe Rik rebooted his router.