I really don't want to jump ship but please look at your Caps

Rik · Oct 05, 2012, 16:28:07

Cleared cache, flushed DNS, reset connection.

psp83 · Oct 05, 2012, 16:33:03

Done all that, just did another flush and its working on OpenDNS now but not IDnets own DNS

Rik · Oct 05, 2012, 16:43:04

Are you using bookmarks, Paul?

psp83 · Oct 05, 2012, 16:44:40

I've got a funny feeling these caps are not what people wanted and IDnet will lose customers.

If I change to the new package in the same price range as my current one, it gives me 100GB to use anytime in one month.

My monthly usage has been around 112GB, so it will cost me extra each month.

So to be honest, it looks like I'll be leaving IDnet at the start of 2013.

psp83 · Oct 05, 2012, 16:45:07

Quote from: Rik on Oct 05, 2012, 16:43:04
Are you using bookmarks, Paul?

No, typing the address in. it's working on both now, I put in google's dns and then changed back to default and it started to load.

Rik · Oct 05, 2012, 16:47:48

Ardua · Oct 05, 2012, 16:55:49

Quote from: psp83 on Oct 05, 2012, 16:44:40
I've got a funny feeling these caps are not what people wanted and IDnet will lose customers.

If I change to the new package in the same price range as my current one, it gives me 100GB to use anytime in one month.

My monthly usage has been around 112GB, so it will cost me extra each month.

So to be honest, it looks like I'll be leaving IDnet at the start of 2013.

I am not sure that IDNet will ever satisfy all its customers. The new package works for me but I see no mention of any pay in advance discount (ie; 12 months for the price of 11) or any discount if IDNet supplies both a BB and a telephone service. The packages/ cost look very similar to those offered by Zen. That's competition for you!

Edit: just been in contact with Support. Annual discounts will still be offered.

psp83 · Oct 05, 2012, 17:01:51

Quote from: Ardua on Oct 05, 2012, 16:55:49
I am not sure that IDNet will ever satisfy all its customers. The new package works for me but I see no mention of any pay in advance discount (ie; 12 months for the price of 11) or any discount if IDNet supplies both a BB and a telephone service. The packages/ cost look very similar to those offered by Zen. That's competition for you!

I know, that's why I've not really moaned about the packages they've offered or are offering now. I said at the start, I'll wait and see what the new packages are, if they don't meet my needs then I will leave for another ISP that does.

I just thought a 150GB package for £40 a month would be a nice option.

Simon_idnet · Oct 05, 2012, 17:22:03

Quote from: psp83 on Oct 05, 2012, 17:01:51
I just thought a 150GB package for £40 a month would be a nice option.

Well, we do a 100GB package for £35 and a 200GB one for £45. Sorry we didn't hit your nail on its head but we really wanted to reduce the complexity of our price list and reduce the sheer number of packages.

Steve · Oct 05, 2012, 17:27:29

Simon, should an existing FTTC user move to one of the new packages can you tell me whether that will affect their pre existing 12 month contract termination date or will a new 12 month period be entered into?

Simon_idnet · Oct 05, 2012, 17:28:45

Quote from: Steve on Oct 05, 2012, 17:27:29
Simon, should an existing FTTC user move to one of the new packages can you tell me whether that will affect their pre existing 12 month contract termination date or will a new 12 month period be entered into?

Not a new contract, just a different price package.

psp83 · Oct 05, 2012, 17:30:57

Quote from: Simon_idnet on Oct 05, 2012, 17:22:03
Well, we do a 100GB package for £35 and a 200GB one for £45. Sorry we didn't hit your nail on its head but we really wanted to reduce the complexity of our price list and reduce the sheer number of packages.

No hard feelings, as stated. You can't give everyone what they need.

I've got until Jan to see how things go, I will see what I use a month then and then decide to stay or leave.

Glenn · Oct 05, 2012, 17:35:06

Paul, I'm not sure if the 1 month discount still applies if you pay annually. If it does, then you can get the 200Gb package for an effective £41.25, very close to your target of £40 for 150Gb, but with an extra 50Gb/month free.

kerrso05 · Oct 05, 2012, 17:44:24

HOORAY at long last they are here

They have raised the Caps......which is great news and simplified them but I don't know whether or not they are high enough....only time will tell. It appears that mine has gone from 30Gb a month to 100Gbs....which on the face of it is an amazing jump but this now includes off-peak

so now I have to see whether or not the rest of the house behaves themselves. The one good thing is that I don't have to wait till after 12 to download...........staying up till 2.00am to 3.00am was making me very irritable now I wont have to do that.

Does anyone know when these tariffs come in and do you have to apply for them or do you automatically move over the the nearest one?

This move is definitely a good one and has to be congratulated but as I have said before I don't know if it is enough of a raise for me to stay....I would probably would agree with PSP38's assessment of it is that it probably isn't raised enough to make me stay.....which is a shame. To be truthfull I think it is very near to what I needed to stay.....I'm guessing but I would say somewhere between 110 and 120GBs a month. It's early days yet and I probably need to try it for a month or two and then decide.

Thanks anyway

Glenn · Oct 05, 2012, 17:45:37

Harry, you have to request to move to the new packages

pctech · Oct 05, 2012, 17:51:07

If you are looking for 'unlimited' I think your ISP choices are growing more limited by the day.

mervl · Oct 05, 2012, 17:54:12

I'm pleased with the option to stay on the old package, which I hope is maintained. Otherwise it's nearly a 25% increase in price on the nearest equivalent package, which in my case is too high a price to pay for the convenience of losing peak restrictions (which frankly I wouldn't hit most months anyway - and I suspect that's the rub), when I'm trying to cut household expenditure not find ways to increase it for the same service! Just hope though my other utility suppliers don't catch on to the same trick!

EDIT: what happens to those of us on Anytime Light (residential) calls package and options: does it stay with the old packages line rental?

I've absolutely no criticism of IDNet's network which seems to have been nigh on 100% reliable and consistent over the last 15 months, let down a bit by the BT Wholesale PoP (which though

may have improved a bit recently) but the same can be said of my only comparitor, Easynet's network, used by my "old" fixed wireless service, though the VDSL suffers from the extra latency introduced over the local loop, and the fixed wireless from the sector contention! (But just in case anyone points out an easy way to cut household expenditure the fixed wireless subscription is £0, shhh!).

Bill · Oct 05, 2012, 18:03:43

Well, I said I'd be happy with a simple 100GB cap and that's what they've provided, so I can't complain about that!

I hadn't reckoned on a 40% price hike though... need to sit in the corner with the calculator (and the crystal ball!) and have a good think.

~~Can't see any mention of the web/blog space etc, have I missed something?~~

Edit- never mind, I've just seen the thread about this.

Glenn · Oct 05, 2012, 18:06:22

See http://www.idnetters.co.uk/forums/index.php/topic,29717.msg694951.html#new

Bill · Oct 05, 2012, 18:08:23

Multiple posts crossing in the router

psp83 · Oct 05, 2012, 18:09:15

Quote from: Bill on Oct 05, 2012, 18:03:43
Well, I said I'd be happy with a simple 100GB cap and that's what they've provided, so I can't complain about that!

I hadn't reckoned on a 40% price hike though... need to sit in the corner with the calculator (and the crystal ball!) and have a good think.

~~Can't see any mention of the web/blog space etc, have I missed something?~~

Edit- never mind, I've just seen the thread about this.

I think some content is missing at the mo just to get the site live, e.g. pay yearly for price of 11 months..

Simon said that will be added soon to the site, so I'm guessing other stuff is missing and will be added.

Bill · Oct 05, 2012, 18:15:15

Quote from: psp83 on Oct 05, 2012, 18:09:15
I think some content is missing at the mo just to get the site live, e.g. pay yearly for price of 11 months..

I've never taken advantage of that- to me, the 1 month flexibility is worth more than the 8% discount. Even if I've never needed it.

Simon_idnet · Oct 05, 2012, 18:17:35

Quote from: Bill on Oct 05, 2012, 18:15:15
I've never taken advantage of that- to me, the 1 month flexibility is worth more than the 8% discount. Even if I've never needed it.

Even if you choose to pay annually it does not lock you into a 12 month contract. If you leave mid-year then any fully-unused months will be refunded.

Bill · Oct 05, 2012, 18:26:27

Quote from: Simon_idnet on Oct 05, 2012, 18:17:35
Even if you choose to pay annually it does not lock you into a 12 month contract. If you leave mid-year then any fully-unused months will be refunded.

Didn't realise that, thanks Simon.

Technical Ben · Oct 05, 2012, 18:32:33

Theoretically you can still cancel and get a refund (AFAIK, I'm sure IDNet can confirm). It's just stumping up the cash in advance. Remember, no savings accounts will give you 8% return these days. Although that's assuming we have the savings.

[edit]
Ninja'd by Simon. He is a business manager and a Ninja!