Anyone else lost service this morning?

Rik · Jun 02, 2012, 11:30:35

My BT line, ADSL2+, dropped PPP at ~11:15, returning at 11:27 after a router re-boot. My LLU line was unaffected.

joe · Jun 02, 2012, 11:34:29

Yes. But back now.

keybored · Jun 02, 2012, 11:36:32

Same here, router showed connected but could only get BT Wholesale page.

lozcart · Jun 02, 2012, 11:38:07

Same here Rik, according to my TBB graph.

Ray · Jun 02, 2012, 11:40:31

No problem on my ADSL max connection though.

Ardua · Jun 02, 2012, 11:42:28

Same here on WMMAL- FTTC. Log shows switch to another IP address (BT?) and return to normal IP4/6 settings. No router re-set required.

Glenn · Jun 02, 2012, 11:44:15

I got the BT wholesale page.

Simon · Jun 02, 2012, 11:44:28

Yup, dropped connection around the same time. It must be a bank holiday.

Rik · Jun 02, 2012, 11:53:02

Indeed.

winspiration · Jun 02, 2012, 11:55:25

Yep, I lost my connection too for a while

johnny5 · Jun 02, 2012, 11:58:44

Quote from: keybored on Jun 02, 2012, 11:36:32
Same here, router showed connected but could only get BT Wholesale page.

Same here,although i had never seen the bt wholesale page before.and thought for a moment
that bt had taken over the world.

psp83 · Jun 02, 2012, 12:23:53

Here's mine.

Bill · Jun 02, 2012, 12:57:51

Nothing significant here, just the merest trace of a red spike on my BQMs. If it weren't for this thread I wouldn't even have noticed it.

Joel · Jun 02, 2012, 13:09:21

yes, mine's up and down like a yoyo. Comes back up after about 1 minute, on average every 30 minutes. Getting annoying now!

Rik · Jun 02, 2012, 13:22:57

That doesn't sound like the same fault, is your router losing sync?

Joel · Jun 02, 2012, 13:31:55

Yes, I did a reboot and left for 30 minutes unplugged but no change. High ping as well.

Baz · Jun 02, 2012, 13:55:53

same as Rik LLU so no drop here

pctech · Jun 02, 2012, 15:17:27

Router connection uptime count which I believe indicates PPP isn't showing anything odd but I was asleep Rik so don't know

pctech · Jun 02, 2012, 15:18:56

Zen broadband check also shows no BT recorded faults.

Rik · Jun 02, 2012, 16:12:15

Quote from: Joel on Jun 02, 2012, 13:31:55
Yes, I did a reboot and left for 30 minutes unplugged but no change. High ping as well.

Can you do a BT speed test and post the results?

JamesAllen · Jun 02, 2012, 21:28:55

Same happened to me around that time and it just happened again.. grrr...

Really annoying - especially as I am away tomorrow and most of Monday and have to schedule a radio show replay on Monday afternoon. Annoying if I can't even trust my connection..

Ardua · Jun 02, 2012, 21:39:50

Ten minutes with the BT Wholesale page from 9.24 to 9.34. Any thoughts about what is going on

psp83 · Jun 02, 2012, 21:41:31

Happened again:

Glenn · Jun 02, 2012, 21:46:28

yep

Glenn · Jun 02, 2012, 21:56:22

Quote from: Ardua on Jun 02, 2012, 21:39:50
Ten minutes with the BT Wholesale page from 9.24 to 9.34. Any thoughts about what is going on

A routing issue at a guess.

Steve · Jun 02, 2012, 22:12:40

But it's not affecting everyone, my TBB monitor is unaffected but I can see others who have been.

Lona · Jun 03, 2012, 01:22:51

I lost my connection at the same time as the rest of you. This is becoming a habit and nearly always at a week-end

psp83 · Jun 03, 2012, 01:22:54

Connection is up & down at the mo

As you can see with the red lines after midnight.. not loosing PPP, just nothing going/coming through.

Lona · Jun 03, 2012, 01:24:17

Perhaps it's time for a move!

joe · Jun 03, 2012, 08:23:29

very similar to psp83:-

Technical Ben · Jun 03, 2012, 09:20:55

Strange. Mine went down and up at 4, 6 and 7 this morning. There is however something in the area causing spikes that kills the router (storage heaters or my fuse box goes funny on the economy 7 switch over at midnight). That and the fact we are getting an exchange upgrade right this month, makes it hard to tell what's what.

JamesAllen · Jun 03, 2012, 11:37:32

Well my connection is suffering from awful packet loss again this morning:

Speed test is failing on the upload which often happens when I have this kind of problem and uploading is totally unreliable (i.e any audio streaming is impossible).

Had this a few weeks ago and it took my live radio show off the air half way through. Very frustrating to see this back as after that problem and another outage the connection seemed to get better - improved latency etc. But then last week after an outage the latency went back to what it was. Wonder if it's related to the recent problems and now this packet loss.

Wish BT would stop messing with things.. Just can't trust my connection..

Rik · Jun 03, 2012, 11:40:46

What package are you on?

JamesAllen · Jun 03, 2012, 12:24:46

Quote from: Rik on Jun 03, 2012, 11:40:46
What package are you on?

Home Superpro.

Rik · Jun 03, 2012, 13:18:18

That should give you the upload priority.

Noelle · Jun 03, 2012, 13:23:05

I hsve no connection at all. Lost it during the night.

Glenn · Jun 03, 2012, 13:26:10

I had to reboot my router this morning to get a connection.

Gary · Jun 03, 2012, 13:29:00

I had drops according to my logs at 18:22 just a blip (I was out at cinema thankfully till 11pm) then another from 19:47 to 22:46, then 3:42 till 5:27 then a blip at 7:19 according to my logs. What was going on?

Noelle · Jun 03, 2012, 13:30:49

I've rebooted twice.

Gary · Jun 03, 2012, 13:31:57

My router reconnected on its own thankfully. I cant see anything about it on AAISP Status page, they generally are on the ball. Noticed nothing about it on the Status page, again!

JamesAllen · Jun 03, 2012, 14:56:34

Quote from: Rik on Jun 03, 2012, 13:18:18
That should give you the upload priority.

I think that is normally the case but this appears to be more about packet loss at the exchange which massively impacts the upstream. It's cleared itself now by the looks of it. As always, just hope it stays clear now..

zappaDPJ · Jun 03, 2012, 15:32:56

I had connection issues last night from around 4.00am onwards.

Technical Ben · Jun 03, 2012, 18:35:42

Could it be related to the Jubilee?

Rik · Jun 03, 2012, 18:47:05

Second cousin.

psp83 · Jun 03, 2012, 19:05:22

Quote from: Technical Ben on Jun 03, 2012, 18:35:42
Could it be related to the Jubilee?

If it is then we are screwed Friday for a month & for the olympics

Gary · Jun 03, 2012, 20:03:59

Quote from: Technical Ben on Jun 03, 2012, 18:35:42
Could it be related to the Jubilee?

At 3am?

Technical Ben · Jun 03, 2012, 22:40:09

Ah, good point. During the day, I'd guess it was congestion. In the morning BT works. If it keeps up, a broken node/thingy that I have no knowledge of.

mervl · Jun 03, 2012, 22:59:49

Sorry folks no problems here on VDSL2 served by Stepney Green node/red6 PoP which has had BT's upgrade works over the last few weeks/months, only the slight packet loss (20%) momentarily at 4am showing on TBBQM (no connection problems though). No slowdowns during the Jubilee celebrations,

Hopefully things will improve elsewhere as BT complete that current nationwide upgrade programme.

Gary · Jun 03, 2012, 23:17:02

Quote from: mervl on Jun 03, 2012, 22:59:49
Sorry folks no problems here on VDSL2 served by Stepney Green node/red6 PoP which has had BT's upgrade works over the last few weeks/months, only the slight packet loss (20%) momentarily at 4am showing on TBBQM (no connection problems though). No slowdowns during the Jubilee celebrations, Hopefully things will improve elsewhere as BT complete that current nationwide upgrade programme.

To be honest its the lack of information on the IDnet page that bugs me, AAISP and Zenn keep you informed, IDNet's status rarely changes. Also oddly enough it seems that IDnet get the brunt of issues compared with other ISP's make of that what you will...maybe its just me but that's how it feels. As for BT upgrades, constantly patching a ageing system this vast is never going to make things better for long. Its bad enough trying to post on this site as well, things are really going down hill at the moment.

psp83 · Jun 04, 2012, 01:28:10

Connection just dropped again.. this is becoming a joke..

zappaDPJ · Jun 04, 2012, 07:17:08

I didn't have any issues at that time but it went a bit pear shaped around 4.00am again.

andrue · Jun 04, 2012, 07:49:51

Quote from: zappaDPJ on Jun 04, 2012, 07:17:08
I didn't have any issues at that time but it went a bit pear shaped around 4.00am again.

My FTTC connection had a couple of issues early this morning. The router claims its connection has been up just over two days. That would be when I power cycled it Friday evening to get rid of the BTw gateway page after Thursday's major outage.

Gary · Jun 04, 2012, 07:56:51

I had a drop at 21:50 last night and 6:02 this morning. Prior to this weekends issues my router had been up over a thousand hours.

psp83 · Jun 04, 2012, 13:19:47

Mine from last night

psp83 · Jun 04, 2012, 13:21:09

Has anyone let IDnet know of the problems yet?

Rik · Jun 04, 2012, 13:35:36

Not me...

Lona · Jun 04, 2012, 18:22:45

Quote from: psp83 on Jun 04, 2012, 13:21:09
Has anyone let IDnet know of the problems yet?

I let them know and they said they were aware of problems and are investigating it.

Simon · Jun 04, 2012, 19:10:20

It's often useful to make them aware of threads like this, so that they can see it's not just one person with the issue.

Desaan · Jun 04, 2012, 23:04:04

Mine dropped a few times in the last 2 hours, had to reboot the router to eventually reconnect. Seems there was probably a stale session not allowing me to reconnect to the network in a timely manner.

Desaan · Jun 04, 2012, 23:45:59

Double Post

Gary · Jun 05, 2012, 01:15:35

Mine dropped earlier again as well, is this the third day now?

Technical Ben · Jun 05, 2012, 09:54:09

Oh. Hmmm. I think I'm gonna have to install the Think broadband monitor. Min nets died once every hour or two since yesterday.

I just fitted a surge protector multi socket plug, to see if that stops the drops overnight. If it still does it, I'll swap routers. Anyone else been getting constant drops, or is it just local to me?

PS, my speed is still rock solid. So no extra noise etc on the line. But the routers or exchange has been disconnecting.

Steve · Jun 05, 2012, 09:56:45

Mine seems to be fine certainly nothing on my TBBQM for the lat 24 hours apart from one power off from me to do some cabling adjustment.

Technical Ben · Jun 05, 2012, 10:01:05

Oh. So that leaves a power problem (faulty power socket) a router problem, or exchange work... wait, exchange work on the Jubilee?

Steve · Jun 05, 2012, 10:05:26

I seem to have missed all the recent issues though, If your losing sync that's a local issue for sure.

Gary · Jun 05, 2012, 12:36:21

Well I lost connection again this morning, at about 10am, oddly my neighbour on sky connect didn't, I've swapped filters done all the testing, so somethings not right, and it isn't at my end. When we go out I'll see if there are any unfriendly BT Wholesale vans near our green box or exchange. Could they really do work over the Jubilee? Failing that its the router, which I doubt, but its possible, swapped the power brick over.

each time I resync I loose two thirds throughput even though my stats stay the same as does my SNR. Reboot the router and it comes back to normal.

Technical Ben · Jun 05, 2012, 22:28:17

Hmmmm. The Thinkbroadband monitor is showing packet loss. :O

(latency drop was an upload to youtube

)

andrue · Jun 06, 2012, 08:24:56

Quote from: Technical Ben on Jun 05, 2012, 09:54:09
Oh. Hmmm. I think I'm gonna have to install the Think broadband monitor. Min nets died once every hour or two since yesterday.

You mean the quality monitor? It doesn't require installation. You just need a static IP address and a router configured to respond to pings. You register for the service and their servers ping your address and record the result.