20 internet disconnections a day

[davej99]

My Netgear DGN2200 router is logging about 20 internet disconnections a day since 2-6-12. Period of disconnect is almost always exactly 14 seconds. More discons early hours but some daytime and evening. There is no associated loss of sync.

ADSL2+ line stats and profile are rock solid and as good as they have ever been. 40dB atten and a margin of about 6dB gives me a sync of typically 10Mbps and a profile of 9Mbps. Only one resync since 28-5-12 and that was to a higher rate. Hardly noticeable browsing. Don't P2P or schedule so would not notice.

Does not seem like a house loop or line problem because. I use a filtered master faceplate with a hard wired dedicated ADSL spur leading directly to the router. There is no associated resyncing or variation of noise margin on plots. Router could be faulty I guess.

Have mentioned the problem to Tech Support, who want me to test at the master socket. All my kit is about 15 yards away driven from a switch at the router end of the ADSL spur, but I suppose it will have to be done to keep everyone happy. 

Meantime would appreciate any ideas on the possible cause from our NetterGurus

Thanks and regards, Dave

[Rik]

Nothing makes obvious sense, Dave it sounds like a BT fault, but the test socket routine will protect you from BT's charges.

[davej99]

You are right, Rik, it will have to be done, but 20 yards of patch cable across the house overnight will not find favour with the boss. And the ADSL2+ switch over was going so well. How r u btw. I have not been around much for a while? Been in Wester Ross and Skye. God's own is glorious right now!

[Gary]

My Netgear DGN2200 router is logging about 20 internet disconnections a day since 2-6-12. Period of disconnect is almost always exactly 14 seconds. More discons early hours but some daytime and evening. There is no associated loss of sync.

ADSL2+ line stats and profile are rock solid and as good as they have ever been. 40dB atten and a margin of about 6dB gives me a sync of typically 10Mbps and a profile of 9Mbps. Only one resync since 28-5-12 and that was to a higher rate. Hardly noticeable browsing. Don't P2P or schedule so would not notice.

Does not seem like a house loop or line problem because. I use a filtered master faceplate with a hard wired dedicated ADSL spur leading directly to the router. There is no associated resyncing or variation of noise margin on plots. Router could be faulty I guess.

Have mentioned the problem to Tech Support, who want me to test at the master socket. All my kit is about 15 yards away driven from a switch at the router end of the ADSL spur, but I suppose it will have to be done to keep everyone happy. 

Meantime would appreciate any ideas on the possible cause from our NetterGurus

Thanks and regards, Dave

Having exactly the same issue, spoke to support Thursday who said they would check the line, never heard back from them though. Mine are anywhere from 10pm to 7am, all seems ok in the day and are very brief, like yours. My line stats have not changed now, although it dropped about 15 times last night, speed is the same, so is snr. Most odd.  Mine started exactly the same time too. Apart from lots of issues at Guildford BRAS mentioned on AAISP I have no idea what's causing this. Getting fed up of it though. It does not seem to resync, its more like a loss of Authentication.

[Rik]

You are right, Rik, it will have to be done, but 20 yards of patch cable across the house overnight will not find favour with the boss.

Tell her it's good for the economy. 

How r u btw. I have not been around much for a while? Been in Wester Ross and Skye. God's own is glorious right now!

Jammy bugger.

I've not had a good year with the heart, Dave, and am waiting for treatment when I'm well enough, a certain irony there.  It's a bit dispiriting, but we'll get there.

[davej99]

Thanks, Gary. Glad to know I am not imagining things. I am in Perthshire, so I am not sure of routing. As luck would have it I was browsing during a recent interuption and the site failed to load. Windows showed a solid internet connection and Routerstats showed no break. I guess many users would not notice unless router logs were checked. I get them emailed daily because I am monitoring the connection since I moved to ADSL2+ in March, (21CN finally crept into my bit of Scotland). Cheers, Dave.

[davej99]

It's a bit dispiriting, but we'll get there.

Hang in there Rick. We Netters need you. My 60+ sis-in law just had a hole in the heart patched. It took about just over an hour and she was home next day but one. My 60+ bro-in-law has a chest like a row of Saltires because he has had so much heart surgery. He just had a pacemaker fitted as well and last week we did a path climb in Skye of about a 1000 feet.  So much can be done these days, here hoping all goes well. Dave

[Ardua]

Best wishes Rik. My good lady and I had a brilliant two weeks in the Western Isles a month ago. Sadly, Scottish Government may spend a lot on healthcare etc but in some parts nothing on their roads. It was also an Internet stress free fortnight. Free wifi often offered but rarely available. Time to think of other things like photos for my next album.

I tried a Netgear 2200 when I transferred to ADSL2+ a year or so ago. After one disconnect after another my downstream SNR rose to 15. Did all the tests and eventually I took the Netgear back and replaced it with a Fritz!Box. Disconnects stopped but my SNR stayed high for about 3 months before falling to 3 over a period of 3 months. Eventually, the line stabilised at 17.5Mbps down. Never really got to the know what caused the initial loss of synch problems.

[Gary]

Best wishes Rik. My good lady and I had a brilliant two weeks in the Western Isles a month ago. Sadly, Scottish Government may spend a lot on healthcare etc but in some parts nothing on their roads. It was also an Internet stress free fortnight. Free wifi often offered but rarely available. Time to think of other things like photos for my next album.

I tried a Netgear 2200 when I transferred to ADSL2+ a year or so ago. After one disconnect after another my downstream SNR rose to 15. Did all the tests and eventually I took the Netgear back and replaced it with a Fritz!Box. Disconnects stopped but my SNR stayed high for about 3 months before falling to 3 over a period of 3 months. Eventually, the line stabilised at 17.5Mbps down. Never really got to the know what caused the initial loss of synch problems.

I'm wondering fif its my router, a DGND3300, thing is I was up for 1000 hours or so since I last rbooted, and its so intermittent 

[Rik]

Thanks guys. 

[Technical Ben]

I'm getting the same. 

[sparkler]

ive been getting disconnects for over a week went nuts on Friday and net was virtually unusable i don't think this is a line fault but a deliberate attempt by bt to disrupt my internet connection so i go back to them as it looks like bt are repeatedly turning of my internet connection for a few mins then turning it on so i reconnect rather than interference

[Gary]

My line seems to be behaving at the moment  BT where seen with lots of cables at the greenbox at the end of my road, maybe thats what the issue was. Lets hope its all settled again now.

[sparkler]

my connection seems to have gone normal as well i can actually maintain a vpn connection

[davej99]

Looks like my problem has cleared. I have not seen any disconnects in the last 48 hours or so.

I was logging about 20 internet disconnections a day from 2-6-12  to 9-6-12. The period of each disconnect was almost always exactly 14 seconds. More disconnections early hours but some daytime and evening. No router red lights or sync blink. Line stats and profile rock solid throughout and as good as they have ever been.  No loss of sync or variation in noise margin seen on Router Stats plots when disconnections occurred. Pings 22ms to idnet.

Dave

[Rik]

BT moves in mysterious ways.

[ValleyBoy]

Seem to be experiencing exactly the same problem! Also started at the same time around 02-06-12.
Contacted support and they ran the usual tests - no faults found. Most peculiar

[Simon]

[sparkler]

there back vpn+disconnects = annoying

Mon, 2012-06-11 19:16:39 - LCP down.
Mon, 2012-06-11 19:17:37 - Initialize LCP.
Mon, 2012-06-11 19:17:37 - LCP is allowed to come up.
Mon, 2012-06-11 19:17:45 - CHAP authentication success
Mon, 2012-06-11 20:27:00 - LCP down.
Mon, 2012-06-11 20:27:26 - Administrator login successful - IP:192.168.0.2
Mon, 2012-06-11 20:27:38 - Initialize LCP.
Mon, 2012-06-11 20:27:38 - LCP is allowed to come up.
Mon, 2012-06-11 20:27:47 - CHAP authentication success
Mon, 2012-06-11 20:31:30 - Initialize LCP.
Mon, 2012-06-11 20:31:30 - LCP is allowed to come up.
Mon, 2012-06-11 20:31:38 - CHAP authentication success

[ValleyBoy]

Mine is doing exactly the same and I am in South Wales.

[Technical Ben]

06/11/2012 12:17:44    PPP connection terminated by peer
06/11/2012 11:42:14    NTP Date/Time updated.
06/11/2012 10:30:42    If(ATM1) PPP connection ok !
06/11/2012 10:30:41    ATM1 get secondary DNS
06/11/2012 10:30:41    ATM1 get primary DNS
06/11/2012 10:30:41    ATM1 get IP:
06/11/2012 10:30:18    ATM1 start PPP
06/11/2012 10:30:17    ATM1 stop PPP
06/11/2012 10:27:20    PPP connection terminated by peer
06/11/2012 09:45:16    NTP Date/Time updated.
06/11/2012 09:45:09    If(ATM1) PPP connection ok !
06/11/2012 09:45:08    ATM1 get secondary DNS IP:
06/11/2012 09:45:08    ATM1 get primary DNS IP:
06/11/2012 09:45:08    ATM1 get IP:
06/11/2012 09:44:45    ATM1 start PPP
06/11/2012 09:44:45    ATM1 stop PPP
06/11/2012 09:41:45    PPP connection terminated by peer
06/11/2012 08:56:19    If(ATM1) PPP connection ok !
06/11/2012 08:56:18    ATM1 get secondary DNS IP:
06/11/2012 08:56:18    ATM1 get primary DNS IP:
06/11/2012 08:56:18    ATM1 get IP:
06/11/2012 08:55:55    ATM1 start PPP
06/11/2012 08:55:55    ATM1 stop PPP
06/11/2012 08:52:55    PPP connection terminated by peer
06/11/2012 07:42:17    NTP Date/Time updated.
06/11/2012 07:26:41    If(ATM1) PPP connection ok !
06/11/2012 07:26:40    ATM1 get secondary DNS IP:
06/11/2012 07:26:40    ATM1 get primary DNS IP:
06/11/2012 07:26:40    ATM1 get IP:
06/11/2012 07:26:19    ATM1 start PPP
06/11/2012 07:26:19    ATM1 stop PPP

etc, (goes on all day). So snap here too.

[Gary]

Mine so far have not come back, no disconnections as yet, I'll check again in the morning.

[Gary]

Seem to be experiencing exactly the same problem! Also started at the same time around 02-06-12.
Contacted support and they ran the usual tests - no faults found. Most peculiar

I never heard back from support  I just told them they had stopped today.

[sparkler]

ok so 2 of us are in wales anyone else in wales or are the rest of you english??

and ive been without internet for 3 hours stupid auth fail message

[davej99]

Still OK here in sunny Perthshire. Pretty certain I was losing PPPoA not sync. Is that the case for the Welsh cases mentioned?