Latency Spikes

[CBailey]

Afternoon all,

Hope someone may be able to offer some advice as to an issue I am having with my internet connection at the moment.

I have recently just had BT openreach out who have fitted a new line from the pole to my house to resolve an issue which was causing my connection to drop constantly and was also causing a lot of noise on the phone itself. IDNet also performed a SNR reset directly after.

Since this work has been done the internet connection itself has been absolutely fine from a speed and no disconnects perspective. Its Sync'd at about 6000Kbps IP profile of 5.5Mbps. However I am getting latency spikes every few minutes which last a few seconds and then clear. I only notice the issue when playing online games, however I am happy that the issue is not with the game servers as Ventrilo voice comms will also spike at the same time. This morning I tried running a looping ping test to idnet.net while replicating the latency spikes and the ping response time will jump from around 29-32ms up to over 600ms. I also ran pingplotter with a tracert to idnet.net and again hops will jump from 30ms average to well over 1000ms.

I have noticed that if I run the ping test and tracert but no other WAN traffic the issue does not appear to occur other than the odd 150ms ping here and there. So I assume the issue only occurs when there is a moderate amount of traffic on the network.

I have disconnected all other devices from the network, router is brand new having replaced it trying to resolve the line noise issue.

The only thing I haven't tried yet is to hard wire the PC to the router via the ethernet connection but I don't believe the issue is wireless related as I am getting a strong 100+ mbps connection.

Any advice on this issue is welcome, no matter how obvious or stupid it may seem 

I spoke to IDNet support this morning about the issue and they seem to believe it was likely to be a fault at my end although no tests were run so this is based only on my description of the problem.

Thanks

Colin

[Glenn]

Colin, do you get the same spikes if the you connect direct to the test socket behind the master socket faceplate?

[CBailey]

Hi Glen thanks for your reply.

I haven't tried to be honest. The whole socket setup was completly replaced as part of the above mentioned repair by openreach a few days ago so it would be nice to think this shouldn't be an issue.

I will try this tonight when I am home from work. Assuming this doesn't alleviate the issue is there anything else you would suggest?

Thanks again.

Colin

[Glenn]

Colin,

Connecting to the test socket removes your home wiring from the circuit, so if it is still happening, then it's from BT's side.

[.Griff.]

Boot into safe mode, or use a Linux live cd, and repeat the tests.

[Rik]

Use a cable, not wifi. if the problem ceases, set you router to use a different channel.

[CBailey]

Whilst keeping all fingers crossed I think this may have been a wireless issue. Bought some powerline adapters and not had the issue since.

Edit: Spelling