22% Packet loss within IDNet network?

[andrue]

I'm still investigating my slow FTTC connection and I'm running a tracert to bbc.co.uk. The traceroute is showing packet loss within the IDNet network:


| 1 | 192.168.1.1 | 192.168.1.1 |  |  | 0.0 % | 1 | 54 | 12 | 10.2
| 2 | 212.69.63.98 | telehouse-gw4-lo1.idnet.net | IDNET Autonomous System | 12496 | 27.8 % | 12 | 30 | 22 | 6.0
| 3 | 212.69.63.246 | telehouse-gw6-gi4-400.idnet.net | IDNET Autonomous System | 12496 | 33.3 % | 12 | 29 | 23 | 6.1
| 4 | 212.69.63.245 | telehouse-gw5-gi4-400.idnet.net | IDNET Autonomous System | 12496 | 33.3 % | 13 | 38 | 23 | 6.9
| 5 | 193.203.5.91 | rt-lonap-b.thdo.bbc.co.uk | Lonap Ltd. | 8330 | 33.3 % | 13 | 45 | 22 | 8.1

I assume that two hops are dropping packets telehouse-gw4-lo1.idnet.net and telehouse-gw6-gi4-400.idnet.net. I know that routers sometimes drop pings because they are busy but that doesn't seem right to me. Even if they are 'too busy' it still doesn't seem very clever. In fact the trace tool is now showing 30% packet loss on hop 2.

I was thinking it might just prove packet loss within BT's network but the fact only those two servers add to the total seem to rule that out to my way of thinking. Packet loss between my router and IDNet would average the losses out across all servers wouldn't it?