O2 says sorry

Glenn · Jul 18, 2012, 15:49:10

QuoteO2 is sorry for last week's service issues. Really, really sorry. Like, giving you back 10-percent of your bill sorry, if you happened to be among the affected.

http://www.engadget.com/2012/07/18/o2-apologizes-for-unprecedented-outage-with-10-percent-refunds/

zappaDPJ · Jul 18, 2012, 16:05:40

I wonder if Tesco will be as sorry as that!

MisterW · Jul 18, 2012, 18:34:42

GiffGaff are

they're offering 10% bonus on any topups made in the next week.

pctech · Jul 18, 2012, 19:16:20

I better top up then!

Glenn · Jul 18, 2012, 19:18:10

Is GiffGaff's for everyone or like O2, only those that had problems?

pctech · Jul 18, 2012, 19:32:27

Everyone as they don't quite know who was affected.

MisterW · Jul 18, 2012, 19:51:39

Yup, everyone, got an email about 15:30 today. I wasn't affected, but then again I don't have my phone on all the time

I did think about topping up for the extra 10% but I joined over a year ago and topped up with £10 then, and I've still got £12 credit left

Glenn · Jul 18, 2012, 19:55:37

Strange that O2 say they know who was affected, but GiffGaff who are owned by O2 don't.

MisterW · Jul 18, 2012, 20:32:28

I suspect its not worth the effort on GiffGaff's part to find out who was and who wasn't affected. They just offer 10% bonus to everyone and it doesn't actually cost real money, since they are PAYG only, in fact they will probably get more money rolling in. Whereas O2 are having to actually refund people 10% on their contracts...

pctech · Jul 18, 2012, 21:19:53

Not interested in making any cash then?