OR Engineer Costs - FTTC

[Ardua]

Reading one or 2 other forums, some non-BT customers are clearly having issues setting up their FTTC modem to router configuration - particularly, when they are using their own router which may not be well understood by their ISP. One or 2 posters have said that the 'engineer' is coming back to check the FTTC modem. If the modem is found to be serviceable then I assume that the customer will pay for the 'call out' - or is there a way that OR/BT can test FTTC modems remotely? The only customer advice that I can find on testing FTTC modems is on the AAISP site which suggests a direct modem connection to a PC/Mac.

[Glenn]

How to create a direct PPPoE connection http://www.idnetters.co.uk/forums/index.php/topic,1904.msg610432.html#msg610432

[Ardua]

The point that I was making is that ISPs are understandably keen to protect customers from call out charges by insisting that ADSL customers test from the 'test socket'. I do not see quite as much advice about ruling out router issues by suggesting a FTTC modem/line test directly from the modem to PC.

[pctech]

That is probably because most customers will use the provided router to terminate the Ethernet feed from the modem, it is thus considered a managed solution.