FTTC

David · Jul 20, 2012, 12:10:02

Install date next Friday 4-5 hours for it !! that will be fun

Glenn · Jul 20, 2012, 12:30:38

4-5 hours? It only took 30 minutes for mine one the work was done on the cabinet.

Lance · Jul 20, 2012, 13:58:30

Quote from: Glenn on Jul 20, 2012, 12:30:38
4-5 hours? It only took 30 minutes for mine one the work was done on the cabinet.

Mine took even less than that!

Are you sure the 4-5 hours isn't just the duration of the time slot the engineer will come during?

David · Jul 20, 2012, 14:25:52

No Lance he will be here at 9 and I am to expect his visit to last 4-5 hours changing the masterbox ,dont know why its new but there you go I am a little confused though that the isp I have gone with can supply this service where others cannot but I did think this was a long time to be here

A modem has to be fitted as will as a long list of things but I have no idea I can expect almost 10 times the speed Im getting as well

We will see

Glenn · Jul 20, 2012, 14:34:25

Could it be FTTP?

David · Jul 20, 2012, 15:05:45

Just checked no its FTTC how long would it usually take to carry out what would seem a straight forward job as I have a new telephone cable from my phone to the pole new box everything was replaced not that long ago ?
I would have thought 2 hours maximum

Glenn · Jul 20, 2012, 15:11:52

David, like I said, the chap was in my house for 30 minutes or less, plus maybe 5 minutes at the cabinet.

Glenn · Jul 20, 2012, 15:12:38

You will know what he is doing next week

psp83 · Jul 20, 2012, 15:16:22

Mine was done and over with within 15mins (after 3 delays / BT cockups )

David · Jul 20, 2012, 15:26:51

Perhaps he is expecting lunch

Lance · Jul 20, 2012, 15:29:45

Mine was 5 mins at the cabinet (I know this because he phoned before doing anything), then 10 mins in the house 'doing' and a further 20mins or so chatting

David · Jul 20, 2012, 15:47:05

Sounds more like it perhaps they meant 5 mins

Ardua · Jul 20, 2012, 16:34:32

@David Are you with IDNet? Some OR engineers will not carryout any form of router configuration for non-BT customers. They may just leave you with a working FTTC modem and leave it to you to connect the router and configure it for FTTC.

David · Jul 20, 2012, 16:58:03

The router is already configued and have full instructions here all I need to do is plug in I decided on getting one of their routers to save me all this

Ardua · Jul 20, 2012, 17:21:32

Quote from: David on Jul 20, 2012, 16:58:03
The router is already configued and have full instructions here all I need to do is plug in I decided on getting one of their routers to save me all this

OK. Just thought that I would mention it. Hope that the installation goes well.

MisterW · Jul 20, 2012, 17:29:01

QuoteSome OR engineers will not carryout any form of router configuration for non-BT customers

I've seen reports of some engineers refusing to do the installation when there is no BT HomeHub. They say its not possible for them to complete the installation without one, which is complete rubbish!. OR's reponsibilty ends at the modem, at which they can test with their laptop, although most engineers will wait until any router is successfully connected.

David · Jul 20, 2012, 17:49:19

Quote from: Ardua on Jul 20, 2012, 17:21:32
OK. Just thought that I would mention it. Hope that the installation goes well.

Thanks for this its all new to me so dont know what to expect

Quote from: MisterW on Jul 20, 2012, 17:29:01
I've seen reports of some engineers refusing to do the installation when there is no BT HomeHub. They say its not possible for them to complete the installation without one, which is complete rubbish!. OR's reponsibilty ends at the modem, at which they can test with their laptop, although most engineers will wait until any router is successfully connected.

Hope I get a nice one failing that bribery may work

pctech · Jul 20, 2012, 18:00:51

Offer them tea or coffee and biscuits David.

pctech · Jul 20, 2012, 18:03:00

I thought with FTTC OR supply the modem and a router?

Lance · Jul 20, 2012, 18:14:09

Quote from: pctech on Jul 20, 2012, 18:03:00
I thought with FTTC OR supply the modem and a router?

No, just a modem with a single enabled lan port (although the device also has a disabled lan port).

Ardua · Jul 20, 2012, 18:26:23

Quote from: Ardua on Jul 20, 2012, 16:34:32
Some OR engineers will not carryout any form of router configuration for non-BT customers. They may just leave you with a working FTTC modem and leave it to you to connect the router and configure it for FTTC.

To clarify, when I had FTTC installed, I was shown two work orders. The first for BT Infinity (for AN Other customer) included install, configure and test BT HH3. The second, mine, was install FTTC modem only and it also mentioned the data extension kit that I had specifically asked for. It was the guy's first FTTC install and I think that he took fright when he was faced with an OR modem and Fritz!Box. We chatted whilst he drank his tea. He plugged his laptop into the modem just to prove that everything worked and he left after running a final meter test at the box that he had installed. I washed his cup, threw the modem into the back of my cupboard and connected the FB as a standalone.

David · Jul 20, 2012, 18:35:18

What is coming in the post for me before Friday I hope is a router a modem with cables I have not moved to Bt but another supplier from up north so will the engineer do as I am led to believe fit a new master faceplate and the modem ? sounds like this could be one of those days

Sound scary

MisterW · Jul 20, 2012, 18:45:04

Quotefrom up north

Not Sheffield by any chance ?

Steve · Jul 20, 2012, 19:12:18

Quote from: MisterW on Jul 20, 2012, 18:45:04
Not Sheffield by any chance ?

Good guess!

MisterW · Jul 20, 2012, 19:30:46

Shouldn't be any problem then, as long as the router arrives in time

It will self configure, all you (David) need to do is connect it to the modem with the supplied ethernet cable and power it on. They use TR-069 to download your details to the router and set it up.
A colleague of mine just upgraded to Fibre with them and it went like clockwork. Good job really 'cos he's the MD, and my referral, so if it went t**s up then it would be down to me to sort it out. Hence all my gening up on FTTC at the moment

@david,pctech won't talk to you again though, now you've moved to the 'dark side'