drop

pctech · Jul 24, 2012, 15:03:09

support AT IDNet Dot com

David · Jul 24, 2012, 15:03:30

IDNet page click support then contact us

or that above

I always do things the long way

Simon · Jul 24, 2012, 15:08:52

0800 331 7000

Baz · Jul 24, 2012, 15:10:17

thanks. have dropped them a line too

David · Jul 24, 2012, 19:22:40

Lost. Connection completly now tried everything but nothing,anyone else lost service ? Viewing on phone atm

pctech · Jul 24, 2012, 19:33:50

Disconnect power from your router for about 25 mins, reconnect and watch the lights, if DSL goes steady communication with the MSAN at the exchange is ok, if internet stays off or lights red its either the exchange kit's connection to the rest of the network or a PPP issue.

Baz · Jul 24, 2012, 20:39:51

im running via the test socket and a soap on a rope filter at the request of support.

speed went up when trying this so it may be the faceplate filter gone or something.

David · Jul 24, 2012, 21:37:06

I just followed suit

David · Jul 25, 2012, 00:06:00

My connection has followed the same pattern for the last few days ,Speeds are really fast upload not as good as used to but it just falls over in the daytime within minutes and tonight around 10pm as last night it seems as solid as a rock very strange no traffice management the router seems good just a mystery for me I am wondering if some work is going on but not idea I do see a definate issue with mail from IDNet though takes ages to come through although no idea if this has anything to do with it

Whatever it is I hope the change to FTTC is on some form of different system but lets me clear this has only happened in the last few days since my mac key was issued although this cant have any bearing on the matter

pctech · Jul 25, 2012, 11:09:59

FTTC shares the same exchange backhaul.

David · Jul 25, 2012, 12:06:02

Im back online today and managed to change emails etc last night its a little more stable today thankfully .....no loss of speed and no idea what is happening its not the end of the world though

Baz · Jul 25, 2012, 12:48:57

If this problem I got with my connection turns out to be the faceplate do you have any recommendations for new ones and where from.

I think I got this one from ADSL nation

Lance · Jul 25, 2012, 13:38:42

If its the ADSL Nation one, just get the same again would be my advice.

Baz · Jul 25, 2012, 13:49:39

are they still good quality etc Lance

Lance · Jul 25, 2012, 23:21:12

They seem to be.

Baz · Aug 02, 2012, 13:22:00

Did any one suffer a drop last night.From about 9/10 pm all through the night until I dont know when as have been to work.

I have now fitted a new faceplate as a follow on from the drop last week so am watching how it goes, but this latest one was while I was still plugged into the test socket as support had asked me to do.

Wondered if it was affecting any one else

Gary · Aug 02, 2012, 23:23:05

Quote from: Baz on Aug 02, 2012, 13:22:00
Did any one suffer a drop last night.From about 9/10 pm all through the night until I dont know when as have been to work.

I have now fitted a new faceplate as a follow on from the drop last week so am watching how it goes, but this latest one was while I was still plugged into the test socket as support had asked me to do.

Wondered if it was affecting any one else

Are you sure its not the v1 router Baz? It on certain lines would not reconnect after a drop. http://forum1.netgear.com/showthread.php?t=73524

Baz · Aug 03, 2012, 12:56:39

I dont know Gary may be.

support have said

There was a disconnection at 20:04 last night but the connection came
straight back online within 2 seconds. The connection then remained up
until 6:04am this morning. This disconnection was down until 6:10am when
it reconnected.

when it was connected it was like been on dial up

I told them about the speed issue and they replied with

The exchange will push he speed down in an attempt to stabilise the
connection if it continues to disconnect. We have set a different
profile for the line which should try and help improve stability whilst
trying to maintain the higher speed. If the disconnections continue, it
may be worth testing the line with an alternate router connected to the
line.

I am now starting to wonder if it is the router Gary but its only a few months old and I cant seem to find the new model you talk about.I did tell you what amazon said about it didnt I?

Baz · Aug 03, 2012, 13:34:12

OH DEAR

even as we speak another drop,then up, then down then up...you get the picture.

Whatever the different profile is that support talk about it is slower than I normally get and its still not stable as they said was a reason for changing it.

Baz · Aug 03, 2012, 13:46:07

ok im now back on my old netgear DG834PN to see how that goes and to eliminate the new one from been the problem.

Gary · Aug 04, 2012, 09:18:42

Quote from: Baz on Aug 03, 2012, 12:56:39
I dont know Gary may be.

support have said

There was a disconnection at 20:04 last night but the connection came
straight back online within 2 seconds. The connection then remained up
until 6:04am this morning. This disconnection was down until 6:10am when
it reconnected.

when it was connected it was like been on dial up

I told them about the speed issue and they replied with

The exchange will push he speed down in an attempt to stabilise the
connection if it continues to disconnect. We have set a different
profile for the line which should try and help improve stability whilst
trying to maintain the higher speed. If the disconnections continue, it
may be worth testing the line with an alternate router connected to the
line.

I am now starting to wonder if it is the router Gary but its only a few months old and I cant seem to find the new model you talk about.I did tell you what amazon said about it didnt I?

As I said Baz, Amazon wont know the router has been upgraded as it was a silent update, the only reason I knew was a message that said that new stock was v2, when I bought one it said v2 on the side of the box. The ports have been moved compared with v1 as well as the new interface, so its new hardware and new firmware. Its supports IPV6 and has 4 Gigabit ports and a Gigabit port for Fibre equipment, it also can now be used via its USB ports for a printer as well as a Network drive.

I have had no drops, and my sync went from 13500 to 15122. If you look on the left hand side of the box at the bottom it says DGND3700v2 and it also says it on the bottom of the router. Netgear have just replaced the original with a v2 but without a announcement as such. The Original was horrendous for dropping connections and not reconnecting so they released an updated model with new hardware. Amazon seems to have stopped selling he 3700 themselves at the moment. I know Scan has the v2, get one from them and send the v1 back to Amazon.

http://forum1.netgear.com/showthread.php?t=74328&page=22

Baz · Aug 04, 2012, 09:50:17

Hi Gary,

Amazon dont seem to know what to do with this, they said they checked their 'fulfillment' center and none of the stock they had are v2.I mentioned I know of someone buying from them and it was a v2 model, so how did they check their stock for the version type.I am still waiting for a reply.

But at the moment i'm back on old router just to eliminate that its is or isnt a router problem.I have though also had some drops while using the old one so its still there.Support know this and have said they have asked BT to do some line checks.

That was from yesterday...ongoing.

Gary · Aug 04, 2012, 09:55:23

Quote from: Baz on Aug 04, 2012, 09:50:17
Hi Gary,

Amazon dont seem to know what to do with this, they said they checked their 'fulfillment' center and none of the stock they had are v2.I mentioned I know of someone buying from them and it was a v2 model, so how did they check their stock for the version type.I am still waiting for a reply.

But at the moment i'm back on old router just to eliminate that its is or isnt a router problem.I have though also had some drops while using the old one so its still there.Support know this and have said they have asked BT to do some line checks.

That was from yesterday...ongoing.

Amazon will go buy the code for that router DGND3700-100UKS which has not changed from v1 to v2 Baz. Unless they look at a box and see it written in small writing on the side they will not know (box is actually a bit bigger too) Hope things get sorted soon

Baz · Aug 04, 2012, 10:00:17

thats the thing Gary they have said that some one has actually gone and checked, in person, the stock they have and it is not the v2.

maybe you got lucky with where you got yours dispatched from

interesting about scan too as there also is no mention of it on their site.

I might give them a ring and ask

Gary · Aug 04, 2012, 10:02:47

Quote from: Baz on Aug 04, 2012, 10:00:17
thats the thing Gary they have said that some one has actually gone and checked, in person, the stock they have and it is not the v2.

maybe you got lucky with where you got yours dispatched from

interesting about scan too as there also is no mention of it on their site.

I might give them a ring and ask

Probably best as I imagine there is old v1 stock still floating about, Baz. The box says DGND3700 on the front, if thats all Amazon looked they would never know. Its written on the left hand side of the box. Sites are not going to have it mentioned as its still a DGND3700 its just a revision 2, there are revision 5 DG834G's out there but they are still just called a Netgear DG834G