Connecting to router / onboard network

Kheldar · Jun 25, 2007, 11:24:17

ok the long saga of my main pc finally arriving at the ne house and trying vainly to connect to then et.

given up on wireless so moved the pc to connect to the router directly.

pc has an on board network adapter which i used to use for the previous cable connection to the net.

have connected it to the router with a cable i know works.....yet the pc says network cable unplugged - although there are lights on when you connect the cable to the pc...

and at the router end the light comes on to indicate its made a connection to the router ? ie light with number 2 comes on (no 1 being lit for the pc i'm typing this on...)

if i try to connect to the router it comes up and tells me i'm not online and would i like to work offline or connect ?

confused ?

anyone got an idea.....

thanks

steve

DorsetBoy · Jun 25, 2007, 11:30:04

Try deleting the connection in Control Panel>internet connections and then start again.

The settings/type of connection for cable and adsl max are not the same.

Rik · Jun 25, 2007, 11:31:02

Check in My Computer > Device Manager (or Control Panel > System). Is there a yellow question mark against the network card?

Kheldar · Jun 25, 2007, 16:09:01

i'll give it a try dorset.....so the difference would potentially stop me being able to even access the router ?

nope thats the confusing thing Rik - device manager says the onboard gigabyte network card is working fine......

just net connections says its unplugged when its not - at least the lights on the back of the pc and the router seem to indicate a connection ?

Rik · Jun 25, 2007, 16:11:54

The unplugged message could indicate a faulty cable, why are you sure it is OK?

Kheldar · Jun 25, 2007, 16:14:01

Quote from: Rik on Jun 25, 2007, 16:11:54
The unplugged message could indicate a faulty cable, why are you sure it is OK?

cos its the cable i use whenever i go to the office to connect myself to the network.

Rik · Jun 25, 2007, 16:18:07

OK, if you check the properties of the connection, what does it say?

Kheldar · Jun 25, 2007, 17:40:53

properties of settings net connections....

has a Local Area Connection listed as Unplugged. this is the onboard networking stuff.

if you look into some of its items etc i can see that tcp/ip is set to automatically grab a DNS and IP address.

you cant delete it.

device manager says its fine and working ok.

Rik · Jun 25, 2007, 17:48:17

Try right-clicking the connection, select status and, in the next window, click on the 'Support' tab. What does it say there? If you click on 'Repair' does it connect?

Kheldar · Jun 25, 2007, 19:42:22

status and repair are greyed out.

B52 · Jun 25, 2007, 21:34:31

Is it disabled in the BIOS ?

DorsetBoy · Jun 26, 2007, 05:18:17

Just a thought before you do anything else.........what firewall are you running on that PC?

Try shutting it down and see if that allows the connection.Also.is that XP Home or Pro?

Kheldar · Jun 26, 2007, 08:46:21

Quote from: B52 on Jun 25, 2007, 21:34:31
Is it disabled in the BIOS ?

cant be B52 cos it was being used at the old house to connect this pc to the net via blueyonder cable.

Quote from: DorsetBoy on Jun 26, 2007, 05:18:17
Just a thought before you do anything else.........what firewall are you running on that PC?

Try shutting it down and see if that allows the connection.Also.is that XP Home or Pro?

none at the moment Dorset - its turned off.

its xp pro iirc. will check later.....would that make a difference ?

Rik · Jun 26, 2007, 08:57:22

The greying out would tend to suggest you don't have networking correctly installed. Fire up Control Panel > Add/Remove programs > Add/Remove Windows components > Network services, see if everything is present. If it is, remove it then re-install it, if it isn't, install it.

Ray · Jun 26, 2007, 08:58:59

Quote from: Kheldar on Jun 26, 2007, 08:46:21
cant be B52 cos it was being used at the old house to connect this pc to the net via blueyonder cable.

As you were using the PC on a cable connection previously have you tried running the Windows Network Setup Wizard again to re create your connection and settings?

Kheldar · Jun 26, 2007, 10:15:28

Quote from: Rik on Jun 26, 2007, 08:57:22
The greying out would tend to suggest you don't have networking correctly installed. Fire up Control Panel > Add/Remove programs > Add/Remove Windows components > Network services, see if everything is present. If it is, remove it then re-install it, if it isn't, install it.

but how can it not be installed correctly if last week the pc connected to the net with zero problems ?

Quote from: Sheltieuk on Jun 26, 2007, 08:58:59
As you were using the PC on a cable connection previously have you tried running the Windows Network Setup Wizard again to re create your connection and settings?

never used that wizard ? never had to ?

can try it if it might work / make a difference ?

Rik · Jun 26, 2007, 10:20:01

Quote from: Kheldar on Jun 26, 2007, 10:15:28
but how can it not be installed correctly if last week the pc connected to the net with zero problems ?

It's Windows, things stop working sometimes.

DorsetBoy · Jun 26, 2007, 10:20:41

If "Disable" is available I would click that,create a new connection with the wizard,if all is well go back and delete the old connection.

Kheldar · Jun 26, 2007, 10:58:03

Quote from: DorsetBoy on Jun 26, 2007, 10:20:41
If "Disable" is available I would click that,create a new connection with the wizard,if all is well go back and delete the old connection.

this connection cannot be deleted when i tried yesterday.

i will try the wizard and maybe reinstall the network components rik mentioned.

DorsetBoy · Jun 26, 2007, 11:05:29

Quote from: Kheldar on Jun 26, 2007, 10:58:03
this connection cannot be deleted when i tried yesterday.

i will try the wizard and maybe reinstall the network components rik mentioned.

Disable and delete are 2 different things.Is the DISABLE option live or greyed out?

Kheldar · Jun 26, 2007, 11:18:05

i can disable it.

so then try the wizard to re-create it ?

or should a simple re boot force it via plug and play ?

DorsetBoy · Jun 26, 2007, 11:20:54

Either would do,would certainly be interesting to see what windows does about it,yes maybe try the disable then reboot first.

Kheldar · Jun 26, 2007, 16:37:07

windows does nothing with it disabled. does not try to recreate or anything via plug and play.

i then discovered i have 2 network sockets but only 1 was enabled so whilst the one was disabled i enabled the other in the bios to check it....

still nothing works. that one now says unplugged even though its all installed ok according to control panel etc and the lights on it at back of pc all light up to indicate a connection.

DorsetBoy · Jun 26, 2007, 16:45:39

So you now have another socket AND windows connection that don't work............. replace cable.

Rik · Jun 26, 2007, 16:47:04

It does return me to my first suspicion, the network cable, as Dorset says. Can you try with another cable?

Failing that, go into Device Manager and uninstall both network cards, then reboot. See if that brings them back 'clean'. Have you tried re-installing the Windows networking stuff?